Sprint Store By IMobile

If I could give this place less than a star I would. I’ve been in twice and both times I had a horrible experience. The first time I went in because I had recently broken my phone and I was looking to see if they had a refurbished phone or fixed phones, they basically told me I was out of luck. Nothing they could do for me. I asked if there were other retail stores that did that kind of thing and they told me they didn’t know. Maybe I could go home and google it or wait until my upgrade date was eligible (which wasn’t for months). The second time I went in, I was eligible for my upgrade and I went to get an iPhone 6s, they said they didn’t have my color in stock so I asked what my options were because I was really set on that color. One employee asked the other because he wasn’t sure, and the guy said not unless you have 650 dollars, (which under the whole contract pricing thing you actually end up paying just split over a longer time frame), and avoided answering my question. When I looked visibly annoyed the employee said well I don’t know if that really answers her question, so what is it? And he repeated himself and then looked at me and said «so no.» I’ve been a sprint customer for 3 years and their service is terrible but I thought it was worth it for the unlimited data. But after that experience I went straight to Verizon and I now have the phone I wanted, a data plan with more data than I’ve ever used (I was informed after looking at my data usage over the years), better service and a LESS expensive bill. They also gave me a 300 credit toward my new phone for trading in my ancient Samsung Galaxy that wouldn’t be worth 50 if I tried to sell it, and the management at Verizon personally texted me the next day to make sure I didn’t have any more questions and to thank me for switching. SO I RECOMMEND TO EVERYONE, SWITCH!