RPO Limo & Car Svc Inc

Horrible horrible service. HORRIBLE!!! The driver was EXTREMELY RUDE and charged me TWICE for one terrible airport cab ride, for a total of $ 100.00 for the worst cab ride in my life. I later had to call the company back and get my $ 50 back. Please, do not EVER take this car service.

Horrible taxi service. Rude and unacceptable customer service. I would not even use this company as a last resort I would rather walk before giving them my money.

RPO is a horrible car service, point blank. This recent Saturday, a total of 7 people including myself, chose to use RPO instead of driving ourselves with 2 cars. We requested a minivan so that we can all travel together. Our destination was less than 10 minutes away, including traffic lights and stop signs. The driver, whose number is 15, thought that it would be a funny gesture to pull over behind another parked vehicle in which about three girls with provocative clothing were turned around and closing the trunk of their car. I informed the driver that we were not at our destination and his response was that he was «pulling over to entertain the guys in the car.» This was unprofessional and also very uncomfortable as a female passenger. He charged us $ 20, which I was skeptical about but I was unsure because I rarely utilize cab service. When we were ready to return, we called the same cab service and were told that we would be picked up in 25 minutes. We waited for approximately a half hour and I decided to call back. The woman at the base said she doesn’t know why we weren’t picked up. From the tone of her voice, it seems as though she never sent anyone to begin with. Nearly 10 minutes later, another minivan arrives. The driver took us back from Point B to Point A, and charged us $ 8. We froze as we realized that we were taken advantage of. We explained to the driver that driver #15 over charged us. A day later, I drove myself over to the base itself and there was a man talking to me through a closed window.
He was an older man, very rude, and told me to stand outside on the sidewalk.
I explained to him that the reason for my visit was to receive a refund because I was over charged. He called driver #15 to the base, who arrived with another driver. Driver #15 claims that he charged per person in one destination. He also accused me of having more than 8 people in his minivan. I did not have 8+ people with me, and even if I did, why would this car service endanger their clients by having more passengers than what the vehicle allows? Also, why does this car service not state their fees to their passengers, if it was per person? Charging $ 20 for 7 people would mean $ 2.88 per person. If this is true, then why are customers charged generally $ 8 per ride instead of $ 2.88? We verified this price by calling the base and asking the rude operator as if we were new clients inquiring about fees, and he confirmed that the ride is $ 8. The rude operator opens up the door and hands us $ 3 and shuts the door behind him. What type of professionalism is that? I asked for the manager and the drivers stated «RPO.» I asked for the name of the individual who operates that station, and they sarcastically reply «RPO.» We asked where can we view where it states travel fees, and they said you need to visit the website. We asked, why do you not know the name of your manager? They responded «We do not know what it stands for, it is just RPO.» How can an employee be so uninformed of his management, or even who signs his paycheck? I think this service is disgusting, it’s employees are beyond unprofessional, and sadly very uninformed of the very company they work for. Not only did I want my refund, I also wanted to know that other clients are not being over charged without knowing what the true fee is. I can only imagine the dishonest service they provide to vulnerable travelers from the nearby airport. RPO, you can keep my $ 12 that I was cheated out of. People should beware of this terrible scamming company.

Quick and fast service !!! This company is going strong. Yes, I use these guys regularly. They are always loyal to repeat customers. That’s hard to find nowadays.