The UPS Store

I have never received anything other than friendly, courteous service in this store. Their hours make it easy to get errands taken care of after work or on Saturdays. I have shipped items several times, had a shipment of wine from France delivered here without extra charge (I had to ship to a business location), dropped off UPS prepaid shipping, had paperwork notarized and stopped in for packing supplies. Personally I am thankful to have this location close to home, saving me the inconvenience of driving to the post office and waiting in what are usually long lines especially during the holidays.
My only gripe is they no longer sell packing supplies, but I am guessing it’s because the store is quite small. My husband stopped by the other night on his way home from work to purchase a roll of bubble wrap only to find they no longer sell it. However, the associate working that night gave him a few sheets so we were able to get our package ready to ship.
I don’t understand the complaints about rude employees as I have never, in my many visits to this store, encountered anything other than friendly, accommodating service!

It’s always wonderful to have employees that work hard to give good customer service! Lorraine manages the store and most definitely goes above and beyond to make customer relationships excellent! Thanks you for serving the South Riding, VA community!

Good enough.

Great customer service! So helpful. So glad they are in South Riding.

I just want to say that this store has had a total turn around since the new owners took over. They are friendly and go above and beyond to provide great customer service. Thank you for taking over this store. I no longer cringe when I need to mail something.

Always super-​nice and helpful when I need to ship something. Also great with us for kids’ birthdays when we have to print a high-​quality image out for their birthday cakes. Definitely a «mom and pop» feel to the place, which is wonderful to have in our town.

Have been using this store services for over a year. Since the new ownership it has been always a very pleasant experience. My 3 yo loves going to «post office» because she is always welcomed and entertained by the staff, her Mommy never stays there too long for her to get bored as the staff, each and everyone of them, is knowledgeable, friendly and very efficient. I have always been offered the lowest rate possible and been helped with packing if needed. Not long ago when we were mailing some boxes there were several «interns» helping in the store. It turned out these were special need kids learning about UPS service, helping around and meeting the customers. It was so nice to see how much the store is involved and what they are doing for the community!

Go there quite often and the staff is one of the friendliest of all the UPS stores. Thanks guys…

Definitely convenient if you are in the area. We like to drop off outgoing mail for Wireless Zone.

They pressure you to buy insurance and if you decline they will ask 10 more times and if you still decline then they become very offensive and rude. Avoid this store.
**Update: The owner, Lorraine private messaged me just now and wanted to get the employee name who helped me that day. Actually, it was her who was being rude from start to finish. I can’t believe she can’t even recall her behavior. It again proved that this store is a joke. I think she would need a lot of luck sustaining her business because she has no business skill.
**Update 2: Let’s get the facts straight. Your associate and you asked me to buy the insurance at least 10 times before I snapped. Although you are trying to cover your real personality on this post, but you cannot hide your true self for long. You were the one who screamed at me to get out of your store! Also, you better not post my personal information on Unilocal.I can see the lawsuit coming your way if you keep posting my personal info on the website.

Business hours on weekends was accommodating to my needs. In addition, was able to quickly drop off my pre-​paid package without having to wait on the long lines. Outstanding!

Somehow lost a usps dropoff package at this location. Went in and the girl there offered to tape my package and hold for usps. My package arrived to the destination taped up but EMPTY. Have to admit it seems too coincidental to have happened later in transit, but not impossible. End result is that someone lost or stole 8yo daughters iPod she was selling on eBay.
Update– spoke with the store owner directly and they were very professional. Immediate followup and assistance. Didn’t get the iPod but they paid me back for it. Changing review to 5 stars up from one for that alone. Sometimes things like this happen. Fixing the problem, as they are trying to do, is what makes a good store.

I’m disappointed in my recent experience here. I almost always go here when I need to ship something. Today as the service rep was weighing my box I noticed a small tear in my box which I had not noticed at home. I asked if she would mind putting a bit of tape on it. She replied in a snotty voice that it would cost me $ 1 for extra tape. Seriously? This is like the third or fourth item I’ve shipped since Christmas. I know this is how they make their money but I think it would have been a gesture of good customer service to seal the crack in my box with less than 2 inches of tape.

I had a PO box here for several months and also used the mailing services. Sometimes the staff has been helpful and sometimes not, it seems to depend on whether any of their friends are hanging out at the time. A couple packages were lost and later found in the shuffle in the back of the store. When compared to the competition, the fees for various services did seem quite high.

This place used to be my go to spot to ship things
Yesterday I was refused service on a package that contained a gun barrel. A portly, scruffy, asian man stated that he would not ship anything related to a gun at all.
This of course is not UPS policy, I realize you cannot ship a firearm unless its between dealers, this was a tubular piece of metal.
What was worse is he did it with such an attitude, I can only assume he himself or the owner has some overall issue with firearms. I cant say I am all gung ho crazy on making everything a second amendment issue, but I can say I wont give my business to anyone, or any company that changes the rules to fit their personal beliefs like this.

For peters sake this is a franchise it isn’t a post office, and I cannot even imagine the cost of their rent in that building. Time is money, for the cost of gas and the cost of my time it is way cheaper then any of the post offices in Chantilly. I probably go their twice a month and have never received any thing but nice respectful service. I suspect some of you complaining are rude yourselves.

Perhaps the owner of the franchise thinks the residents of South RIding have more money than common sense because I can’t think of any other reason why this UPS Store chooses to obscenely PRICE GOUGE. Office Depot and Staples both charge 25 cents to scan a single page document to be stored on a memory stick. What does this worthless store charge? $ 5.00. That’s right, $ 5 to scan a one page. No paper used, no phone line transmission. Just scan and store. Such a shame this franchise owner is giving the UPS Store brand a black eye.

Wish i could give zero stars. If you enjoy handing money over for nothing and rude service, please do visit here. The man has no business in the shipping business. PLEASE DO GO TO UPS Store in South Riding. It will cost you 5 more minutes and save you enough money to buy dinner… just to mail a letter. He has a ridiculous service fee he buries in everything he does. A stamp will probably cost you an extra $ 10. I’m not kidding. Regular mail I ship to Philadelphia area costs me $ 8 for ground UPS (that is next day from here)…from UPS. When I mail the same letter from this dude it costs me $ 25 and takes twice the time. I will never go here ever again. UPS should take their logo, name and credibility back from this rip off.

I don’t know why I love UPS\FedEx stores so much — customer service always seems to be great, they’re usually fast and easy to get in and out of. Maybe it is those long-​suppressed memories as a child of standing in line at the post-​office and how much better this is that makes me like UPS\FedEx so much.
This copy of UPS is always top-​notch. It’s tiny but efficient. The staff is friendly and helpful.