Airport Commuter

Terrible, not reliable, rude drivers. Pickups from the airport can take 30 minutes waiting even if your flight arrives on time. And you cannot rely upon them to show up at all for scheduled pickups from your residence. If you call the office for help you can expect a rude person to answer. There are much better choices for airport service.

The driver was late and blamed bad cell reception. During the entire ride from San Jose to SFO he complained about bad drivers, bad air, bad everything. You know what was bad? Bad limo driver.

Truly shocking and horrific service from this company on two different trips to SFO. Both times the driver was late and incredibly unprofessional. When picking me up from the airport i ended up standing on the curb for 30 minutes (at midnight), while the driver and dispatch tried to find me. I was standing on the curb outside the ARRIVALS LOBBY at the AIRPORT where every other car service has happily and easily and professionally picked me up. And I told the driver exactly where i was standing. Not good for a company that calls themselves Airport Comuter, eh? And the driver’s cell phone battery failed so there was no contact for a while. My friend reserved the car with her credit card and even after she spoke to them on the telephone they were unable or unwilling to charge her card instead of mine. Simply inflexible and unprofessional. And not even nice about it all or offering any sort of apology for pitiful service.
Try another service or risk having a very frustrating experience!

I am shocked at how bad this company was for my bachlorette last weekend. Fortunately I have rad friends so I was able to overlook this, but not enough that I’m going to keep it from Unilocal.
1. At the time of our reservation they had not showed up or called. We had to call them. They told us they were on 3^rd and Market (we were right on union square at my maid of honor’s hotel). So we opted to be ready on the curb for them. 10 minutes go by. No call.
2. We call them again. Now they are on Mission (clearly going the opposite way). They mention something about traffic.
3. A parade goes by. You know, if I ran a transportation company I would be a little more apprised of the events going on in a major area of the city. So they went right thru the parade, having to sit in traffic until it was over.
4. It was now 12:45 (we were supposed to be picked up at 12:15 and had a 1pm reservation for pole dancing). We had also been standing on the corner since 12:10. We called them again.
5. They said to wait on the corner, but then changed their minds to say the corner of powell and sutter. They also got lost again. We walked over a block in order to accomodate them.
6. The limo pulls up and we pile in. The driver doesn’t say hello, or apologize for being late. He doesn’t tell us his name or say congratulations to the girl in the veil. He’s nothing like all the fab limo drivers i’m used to.
7. We can’t get the air to turn on and his advice is: «the controls are back there» no futher help is offered. But he does tell us there is ice somewhere. We asked his name. I think it was Mike.
8. After our lesson my friend suggests a nearby bar and directs him to the freeway. He then takes the wrong exit forcing us to waste a ton of time driving around somewhere like campbell when we were right next to the place originally. Afterward he doesn’t wish us well or anything.
I would never use this company again.
I don’t know if they come to SF but Beau Tours is fabulous as is White Gloves Limo which does come here.