El Camino Florist

Placed an order in advance for a WHITE orchid graduation lei. I specified the pick up time as 9am on a date a week away.
I came to pick up the lei on the pick up date at ~9:30am. When I arrived, the lady at the counter answered two phone calls before addressing me in an empty store. (Customer service says to service the customer in front of you and let the answering machine receive the phone calls and call them back later. Or at least make eye contact with the person 2ft away from you at the counter.)
When she finally went to retrieve my order, she came back with a PURPLE orchid lei. I clarified that my order was for a WHITE orchid lei. She told me that they didn’t have any good white orchids, so they put together a purple one for me. She made it seem as though I was being ridiculous for not being pleased with the purple orchid lei saying, «Well, would you have liked a white orchid lei with bad quality flowers? We never like to give out bad flowers. What would you have liked us to do?»
I responded that I would have liked a courtesy call or some form of communication that a white orchid lei was not going to be prepared for me, or, a courtesy call or some form of communication that I had the option to up a purple orchid lei at a discounted price since they weren’t able to deliver on their end of my order.
She ended up giving me a discount and apologized while I was leaving the store, so an additional star for the ability to cater to the customer. Also, the purple orchid lei was in great condition… it just wasn’t what I ordered.

I have come here a few times for special occasions. I actually came here by accident because Unilocal showed me a florist near my home in San Bruno, but when I followed the directions I ended up in South San Francisco. Nevertheless, I am glad I came here as the florist near my house was closed. They have a pretty nice selection of flowers and the staff is really friendly. They also have competitive prices that aren’t so ridiculous as other flower shops. Parking isn’t always the best, but it’s worth going to.

Love this place! Another florist messed up boutineere and corsage and couldn’t fix it. This place helped fix to make them match in a few minutes for a few dollars. I’m coming here from now on.

Okay, I needed a corsage and boutonerre for my cousin’s prom. I haven’t been to a prom in years so I went to Unilocal.This place was the closest to me and the most affordable.
I walk in and the place is beautiful! It smells like roses and daisies and all of the flowers were just beautifully arranged.
I asked the front desk person (sorry I didn’t ask for your name kind sir) for a corsage based off of one I saw on their website. He informed me that the picture showed a weaker flower that wouldn’t last and suggested I get roses. He then offered a ribbon that was perfect to match my cousin’s date’s dress. The entire exchange took about 10 minutes. Oh wait, did I mention this was all for the next day?! If I didn’t, it was! And they were so accomodating.
I don’t have the need for flowers often, but I will use this place for all of my flower needs from now on. They are amazing!

I am sure she is the owner, she is a sweet older woman, and they have a good choice of «QUICK PICK UP FLOWERS» not a large selection but definitely beautiful flowers and cards if you need one.

Drove by the shop and decided to pick up a bouquet of flowers on my way visiting my dear friend who has terminal cancer. They have some really simple, yet beautiful and fragrant bouquets. And are really nice. I bought a vase to go with it and asked if she wouldn’t mind adding a purple ribbon to match the flowers. It was quick, easy and not too expensive.

I came in here looking for something to cheer me up on a cloudy day like today. I got the gerber daisy bouquet and it’s beautiful and affordable. Service is friendly, easy.

Loved working with Nicole at El Camino florist! I’d highly recommend her– it was a smooth transaction with great communication and the end product was superb. I revived multiple compliments on my bouquet and my bridesmaids too. Thank you for incorporating my grandmothers earrings in the bouquet– so special. A million thanks Nicole!!!

Dashed in for a birthday gift bouquet. The young guy in the store was soooo helpful, letting me look around and take my time deciding. He suggested a few arrangements they could make to put into the vase I had brought with me, put it together quickly and well, and then asked if I’d like a card — «it’s included so you may as well take one!». Asked if I’d like help taking the arrangement to my car. Nice touch! Price was fine, service was outstanding, flowers were lovely. I’ll go back.

Recently called to order a double-​layered lei for my cousins graduation. They were super easy to work with through the phone and everything seemed great.
However, when I cousin came back from SF, I saw the lei and it was single layered, I called them to ask if there was a mistake, and all I got was a rude person asking me if I knew what double-​layered meant. (And yes I know what double-​layered means because I have ordered leis before, so don’t think that just because you work at a florist, you can be rude when I call in to ask a simple question)

Nicole with El Camino Florist is a true and friendly professional. She helped my wife and I with our wedding flower arrangements at a great deal and price. I highly recommend her for any of your floral needs.
To those of you who order online, please be a little more forgiving. You can’t totally expect what you order will look EXACTLY like those flowers online. It’s impossible really. You need to give a little more leeway. Also, be intuitive and that those flowers displayed online are a mere ‘example’ and posted for those reasons. If you want EXACT, then pick up the phone and call to ensure that. Geez. Some of you folks are too critical — bite into a slim jim for peet’s sake!

If I could give a negative rating I would. Worse customer service and product ever!!! This place is horrible. My fiancé ordered me flowers from El Camino Florist for my 35^th birthday. The day I received the flowers half of them were dead. I called and notified them a few days after since I left on a mini vacay with my Fiancé. The person I spoke with was rude and told me he couldn’t do anything about it. WT? Really? I told him I guess we’ll make sure we never order flowers from you again. He said ok bye. Seriously??? If you want fresh pretty flowers don’t order from this place.

Great florist shop that is open on Sundays! I called in advance to secure a lei to pick up on the way to my sister’s commencement ceremony. I believe single
strands were $ 23 and double strands were $ 43. I also picked up a beautiful assortment bouquet for $ 16.99.
Friendly service and conveniently located right on El Camino Real (next door to South City High — my old school!)

I know many people had good things to say about the flowers — but the customer service leaves ALOT to be desired. The person I spoke to on the phone was impatient, did not let me finish speaking, and made me feel very much that he was in a hurry and it was my fault for not ordering faster. As a former wedding planner, I’ve worked with many florists and this is without a doubt the WORST customer service experience I’ve had. I hope your experience is better than mine. :-/

Needed a simple last minute nothing fancy schmancy bouquet of ivory roses with blue hydrangeas and Andy got the job done! Told him I wasn’t planning on spending too much like all the over priced florists along Colma and that indeed he took into consideration. Picked up the bouquet the next day and it was exactly what I needed. Simple, pretty and inexpensive! Didn’t last more than half the day but for 3x less than what every other place I went to was asking for, hey why not!

Walked in to get a bouquet for my mom for her Anniversary. The guy working was really helpful and made the perfect bouquet for my mom. It had her favorite colors! She loved them :)

I came in here in a rush to buy a few roses because I had previously read reviews where people were saying their rose prices are great. Turns out, their rose prices ARE indeed great!
I walked in here and the people were very nice. They greeted me and asked me if I needed any help and I told them I was looking for a few single roses. They asked what color I was looking for and had red, white, and I believe another color in stock. At the time I required red roses but I have come back to get white ones :) The flowers are extremely fresh and lasted a while. They were beautiful and in flawless condition. Plus, they dress the roses for you in some greens and those little white flowers. I love that.
I also noticed that the prices for their bouquets werent bad at all.
If you’re looking for cheap, beautiful single roses, come here! $ 3.25 each compared to some places that sell them for $ 5. Also, their bouquets look amazing and are at a reasonable price. Plus the people are great! Support your local mom and pop flower shops :)

Stopped by for some flowers for my granny. Late Xmas I know, but better late than never, and I parked in the green zone outside.
The woman inside the florist shop comes running outside saying that I can’t park here for sandwiches, this space is only for the flower shop.
First off, way to assume. Secondly, the green zone is for all the stores around there. It doesn’t have your name on it.
I told her I was here to buy flowers and she didn’t apologize, she just waved her hands like a diva and said to come inside.
I bought granny a dozen long stem roses. They didn’t look all that great. Some were wilting. So I hope that granny isn’t wearing her glasses when I see her later on.
The cashier rings me up, and tells me I can only take one card. This made me want to take ALL the cards, but I didn’t.
I want to support local businesses but man this woman made it tough for me to want to ever return.

I wanted to write this to help others out.
Service: I needed to order some flowers for a funeral that was held in San Francisco, and I made a call while in Sacramento to order them. Over the phone they were easy to work with, nothing alarming, they asked which flowers I wanted and I told them, took my credit card payments, and we made sure of the address time and place of delivery. The day of delivery was good, it showed up on time and to the right place. This was a big worry since we were ordering from out of town.
So it goes without saying the only presentation of their quality before purchase was from their online photos as we didn’t go into the shop to see their products ahead of time.
Now on to the product and why I decided on 2 stars. I just had to say the arrangement we bought did not look anything like the one that was shown online. It looked like it was put together in a hastily fashion and to be honest I would have rather not bought anything than to buy something for the occasion looking like that. Suffice it to say I didn’t buy the larger arrangement, but I don’t think this is a situation where ordering the highest level product was going to make it look any better if their lack of attention to detail was any indication of their final product.
I have included a picture to show you what I thought I was going to get and what ended up showing up for your own interpretation.
Finally, they are a member of the Teleflora network, and I discovered later that all their flower photos online were from that network, and that’s really no big deal, but it was their job to match up what we bought to what the image represented.
So the arrangement itself, if you look at the photo later, here’s what I saw:
The flower count looked like it was right
It was not properly centered, nor bundled
They tried to increase it’s size but it didn’t seem like there was enough foliage
The colors didn’t pop and there wasn’t any contrast
The few flowers near the bottom look like they’re dropping dead, who finds that appealing?

I don’t have a problem with this place. They don’t close particularly early, and the flower selection is relatively decent. Now, the quality of those flowers aren’t always the best, but the prices are really reasonable for a florist, and the service is friendly. More options would be great, but I can’t complain too much due to $ 3.25 single stem red roses.