Grand Shoe Service

Came to Grand Shoe Service. I needed professionals to work on my boots, luggage, stretching my shoes, putting new inner soles on my Tom Ford dress shoes. This place has been in the business for over 3 decades. Need I say more? Since 1980 provided the best service in the business. I receive prompt fast service every time i come here. There attention to detail is perfect ! Consistent work every time I come here. Would not go any where else. Open 6 days a week ! Best in the business hands down.

Great service!!! I needed new wheels on my suitcase. They were able to fit me in same day which was great since I had to fly out the next day! Thanks

I had given these folks a lot of business, and so I trusted them to put new rubber tips on the heels of a beloved pair of vintage pumps. To my horror, I came in to pick them up, and one shoe had a huge, long screw sticking straight out of the heel. They gave me various explanations — first they couldn’t find the heel tip, and it was backordered; then they said the show was at least 15 – 20 years old and they couldn’t find the part. The woman at the counter kept saying, «Sorry, sweetheart» in a sing-​songy voice, as though that would make things better. I had to ask for my money back, it was not offered. Really — no one brings shoes in that are 15 – 20 years old to have the tip on a heel replaced? I had taken these shoes elsewhere in the past to have this done, and it was never a problem. I ended up taking the shoes to another shoe repair shop who got excellent reviews on Unilocal,and he told me what the other people had told me was stupid and incorrect, which I already knew. I had to pay $ 30 to fix the damage that Grand Shoe Service caused. I liked to patronize a local business, but I will never bring any business to this place again.

I took a pair of Fiorentini and Baker boots in because the zipper had broken and two hours later I received a call that they were ready. They started working on them as soon as I had dropped them off! The zipper works perfectly and I can’t wait to wear them again! They also replace watch batteries and make keys which I have taken advantage of as well. The husband and wife team do excellent quality work and are very nice.

I needed the original heavy zipper in my 26 yr. old Vanson motorcycle jacket replaced. Grand Shoe Service sourced a matching weight zipper in brass, installed it perfectly, zipper works like new.
The leather this jacket is made from is very heavy, GSS even said it was hard to work with but they did a wonderful job.
I’m coming back in 2041 when it needs replacing again. Hope they are still here.

After calling AAA twice in the past 2 months, I decided to make a couple duplicates of my car key.
No issues, the keys were made within minutes and work with car perfectly.

Grigor and Aida are truly great people, and excellent at what they do. I brought my luggage in for repairs as it needed wheel replacement, as well as zipper and handle repair. They gave me a bundled deal for all the repairs combined. When the replacement wheels arrived for installation, they were not exactly the same as the originals. Regardless, Grigor was able to use his expertise to make it work. Of note, the amount of time and work it took for him to install the replacement wheels was much more that what he quoted for the repair, but this was not an issue as he had promised to repair the luggage for the quoted amount, and so he kept his word. Fantastic and timely service — I will definitely be back for all my repair needs!

I love Ida and Greg, I have been taking all of my new shoes there to either be taken down a bit or resoled… Greg always does a great job and Ida is always kind. i wont bring my leather or shoes anywhere else.

Grigor and Aida are two of the most genuine people and treat all their regular customers like family. I’ve been coming to Grigor for nearly 4 years and am impressed with his work every time.
I’m really hard on my Allen Edmonds and don’t take as good of care of them as i should but I don’t really feel bad thrashing $ 300 shoes, knowing Grigor will save them. Just the other day my coworker asked if I purchased new shoes, before looking at them more closely and realizing it’s the same pair I’ve worn, nearly everyday, for the past 3 years. I’m staring at them right now and still can’t believe how good they look.
I’m really bad picking my items after leaving them (I normally leave one pair with them until another needs service) so I can’t judge how quickly they can get a job done, but I have no doubt grand shoe service is a great place to do business. I won’t go anywhere else, even if I move from the bay area.

Found parking right in front. Just dropped off my wedge ankle boots. The heels are barely hanging on. I paid $ 30 with my debit. Aida mentioned I could’ve have done partial payment if I paid with cash but since I only had my debit I had to pay full amount which was fine with me. What a pleasant woman:) So easy to talk to. She informed me the soles they replace them with are non marking soles so that’s good. Will add another star to my rating once I see how they did on my boots. Should be ready to be picked up in 4 business days. Looking forward to picking them up!

Had hard time to find a good shoe repair shop for my flamenco shoes. All reviews in SF scared me!!! I’m so happy to find one in my town. I brought filler part from Spain and they put them beautifully in a few days. Then I brought my favorite belt missing a loop and a pair of boots for heel replacement. They repaired them beautifully, too. Wow. They are a charming couple with a pride of their work :) Actually, I’ll bring more shoes which are needed a repair but have been hidden in my closet. Highly recommended!

Authorized repair shop for suitcase repair. Did an excellent job, very friendly, great service.

This review is for their lack of customer service, not for their skills.
I brought in 3 pairs of my favorite heels in dire need of repair. When i got there, the owners were not available and their son explained that since my shoes probably need extensive repair, it would be better if his parents take a look and call me with an estimate. He took my number, and I walked out thinking «what a nice guy, they’ll probably call me in the next day or so».
Well, 2 very busy weeks at work later, NOBODY CALLED!!! At this point, i was just so annoyed and decided that I would just go to the store and pick them up. When I explained to the lady that her son wasn’t sure how much repair was needed and said one of his parents would call to give me an estimate, her response was «you could’ve called us». Yes, I could have, but I fully expect a store to call their customer when they said they would. A good response from a customer service stand point would’ve have been to apologize, not to get defensive and blame the customer for not calling.
I really wanted to support a local small business and avoid schlepping my shoes into the city to another shoe repair I already know, but that’s exactly what I’ll have to do now.
Very disappointed!

I love this place. I have taken 2 expensive pairs of shoes that I thought were ruined (clearly I need to learn how to walk) and they have made them good as new! The owners are so friendly and wonderful. Glad to have found this place!

Went in for just a shoelace, but was treated like a longtime valuable customer, had a friendly conversation about just how long of a shoelace I needed. It sounds minor, but it was a mundane transaction that was made very pleasant.
Went in later for a minor shoe repair, and it was handled quickly and beautifully,

3 years ago my dog chewed ALL the buttons off my brand new button up ugg boots and i’m ashamed to admit they’ve been sitting in my closet waiting for me to finally take them to be repaired. So 3 years pass and I lend my riding boots to a friend who fucks up the zipper, and i say fucked up cause they were not wearable when I got them back and I’m PISSED!
Of course not getting to wear my boots makes me super crabby so I finally decide to take them Grand Shoe Service and boy oh boy were they awesome. First of all it’s owned by the cutest sweetest couple ever and after chit chatting with the lady I realize they really do value their customers and take pride in their work. I decide to leave my boots with a $ 80 deposit and come back a week and a half later to the zipper fixed on my riding boots and brand new buttons on my Ugg’s. Thank Goodness for Grand Shoe Service.
Btw– my reparations weren’t particularly cheap but that’s because of the work required to go into them (brand new buttons sewed onto my uggs, brand new zipper installation and the heels on my riding boots needed to be repaired as well) but the way I see it, buying a new pair of liked and well fitting boots would be much more expensive.

Greg was amazing. Very professional, very kind and really great to speak with. More than that, he fixed my suitcase better than new while keeping to the timeline we set. Above all that, he was a genuine pleasure to speak with. I ended up spending half hour in his shop just chatting about family and life. Good service, good quality, great guy, can’t recommend him more.

My boyfriend had a Gucci belt that was barely worn and already falling apart. Brought it in and they told me they would take it apart and restitch it and that I could pick it up in a day or two. I dropped it off after work and got a call a couple hours later that it was already done. Picked up the next day and it looked great. 0 stars for Gucci making cheap belts that cost over $ 300 and 5 stars for Grand Shoe Service! They also repaired my Ugg boots a while back and did a good job.

I brought in a fencing lame (a zip-​up jacket made of conductive material) and a wool coat for alteration in the sleeves. They did an excellent job on both. The way the sleeves were done on the wool coat made it look great on me. Before the alteration I wasn’t loving the coat. Both jobs were done in a very timely manner too.
Over the years my husband has brought many things here: jackets, boots, bags and all have been repaired wonderfully. No checks accepted for payment, FYI.

I want to love these guys. They’re a small, independent shop owned by an older couple. I first learned of them by the Travelpro customer service people and found out that they are not in San Francisco but SOUTH San Francisco.
Both times, after confidently thinking my luggage would be covered by Travelpro’s Lifetime Warranty, I learn that the «lifetime» of a luggage is shorter than a worm: 3 years. That seems contrived and misleading to me but this is probably a Travelpro issue but be forewarned.
Their work is actually pretty solid. They repair luggage, shoes and probably a bunch of other random stuff… seems like they also do a little taxidermy on the side…
Anyhow, it was reasonable and if you pay using a credit card, you will be prompted to pay more than regular old cash. So, consider it a cash business.
Quick note on hours: it’s random so I wrote it down:
M: 1 – 6
T-​F: 9 – 6
Sat: 10 – 3
Sun: closed