Lam M Milton

AWFUL AWFUL AWFUL! I was interested in looking for a quote on insurance and I am pretty new at this since I recently bought a new car with a new promotion at a firm. Anyhow, I called asking for a quote and I was quoted instantly. However, I kept asking questions to verify the information that was given to me and to make sure I understood everything. I had a passive aggressive wench on the phone with me getting annoyed and irritated with me. I was then rudely told that everything was explained twice and there was no reason why I couldn’t understand what she had told me. I got upset and then terminated the conversation. I discussed this with a co-​worker of mine at work and she informed me that she had a similar encounter with Milton’s staff except when she went into the office for a quote, the staff was being completely unprofessional by speaking another language in front of her while dealing with her. So if you want rude customer service and passive aggressive people, then by all means, pick this insurance agency.

Got into my first car accident few days ago, and Milton really helped made the process easy. He was extremely helpful, considerate, and clear. Highly recommend him.

Milton has been my insurance agent for a couple of years now, and has always been there to help me in a pinch.
Recently I was rear ended, the other insurance was not very helpful at all, and Milton spent a lot of time trying to track down the claim information and following up with me making sure I was taken care of.
Each day I would receive an email from Milton detailing what he did regarding calling the other side and his attempts to have them settle my claim. It was much less stressful for me and I was glad he was there to assist me.
He has also been very helpful trying to budget my insurance plan to fit my needs and being very open and honest with what I should do.

REALLY not impressed with this guy… was referred to him by a good friend. If I had my way or if Unilocal offered the option, I wouldn’t give any stars.
I never really had any problems with Milton until I needed to contact him regarding my auto insurance policy. His staff seem nice on the phone but there is no follow-​up on their part whatsoever. He doesn’t return phone calls either.
I’d look elsewhere if you wanna get top notch service for your insurance because this guy isn’t giving much. As soon as I get the chance, I’m switching insurance companies and my policy.