OCS America

Terrible. For many reasons but I’ll highlight my major problem with them.
In their advertisement it clearly states that pick up for delivery is free. We call to confirm this but they say pick up from the East Bay is $ 90. I’m not happy about this because it says pick ups are free, but its understandable seeing as they’re located in South City. So I ask them if I move the 10 boxes myself to a location in Daly City if it would be free and they said yes.
So I spend the next few days moving and packing things to Daly City and when I’m finished and call for a pick up they say there is a pick up fee for my area. At this point I’m not happy considering all the effort I put bring it to Daly City. I point out that both their advertisement and their employee both said it would be free. They essentially called myself and my wife liars and that they’re employees never said that. They said they can’t fit into their advertisement all that pesky information like pick up area limitations (like its somehow my fault I don’t know what they don’t tell me). At which point he goes on telling me that I don’t have to use his service (after I’ve paid a deposit already) and that I’m wasting his time…
Their manager was very rude this entire time and when I asked if he had a main office number and superior I could speak to he said he didn’t know the name of his supervisor/​manager and that he didn’t know what the phone number was to his main office. A quick google search netted me the numbers to their main office as well as several other offices located throughout the US. I called some of them and all of them promptly told me what their main office number was and who to speak to in the main office.
I refuse to believe that this man didn’t know who his boss was or at the very least one phone number (any customer services phone number) to his main office and that they should be allowed to speak to a customer in such a way.
Side note: The other offices in NY, LA, and SD were all very helpful and friendly. This particular office I would stay away from.