P & D Appliance Service Center

This place deserves a 0 star. Major attitude problem, the people who works there including the service manager! Martin was the first person I spoke to, before I can even finish my sentence, he cuts me off. Cuts me off multiple times and puts me on hold multiple time. Transfers my call to the service manager without my knowledge because he couldn’t «handle» the situation. The service manager was a douche as well. I asked for the general manager’s number and name. He said you already have his number, I replied with no I do not. He said this is the number you called, I said okay that’s fine, I would like his name. No customer service whatsoever.

Before starting to write this review, I took a look at the rest of the reviews and almost all except one is BAD. I agree with them all… This place is a freaking JOKE. It does not even seem as anyone in particular is in charge except a ghetto guy by the name of CHUCk. He is so rude,
If you need anything, call P&D in Sacramento and talk to Mark. He is very nice, knowledgeable and customer service oriented.

We have a small commercial kitchen. Hatco Booster broke, scalding hot water spurting everywhere from the relief valve. Took forever for someoone to come, replaced the relief valve and left. He didn’t check things out as much as they should have even tho I asked the guy to stick around and check other things like the thermostat. He left and it did the same thing.
I was frustrated to say the least. Called them back and asked that they come back asap, they said they would and I never heard from them. Got serious attitude from Martin Fager.
Even tho they owe us to come back and fix it right, I’m gonna call someone else. They were referred to me by East Bay Restaurant Supply, I’m gonna call them and recommend they don’t refer folks to them.
As others said, run away! I’ll find someone who is good and update.
Update: go to Bonair repair for commercial kitchen repair.

How do businesses like this stay in business. I was put thru to them from a call center for repair on my dishwasher… Absolutely the worst. Finally sent payment for $ 200 plus $$ for some guy that played around with a screw driver for a half hour. Told me he would get back to me, never did till the bill came. When I complained, I got the run around. Run from these guys!

If I could give ZERO stars I would.
We called P&D to come out and take a look at our commercial ice machine. A nice gentleman came out to take a look at the unit and said that he fixed it. Well it never worked after he left. On top of that they sent me a $ 1,400 bill. I continued to communicate with them on the issue. Today I got a letter from a collections agency about the bill.
I have contacted the BBB and our attorney in this issue.
I would NOT recommend this company.

No clue who owns this business but it’s definitely run by clowns. I say run another direction and call somebody else!
This place is overpriced and the people who worked there have bad attitude and borderline unethical. «Ernie» a service technician will lie to you and the manufacturer of your equipment in order to cover up his incompetence in fixing the problem. He is not afraid to speak from both sides of his mouth. «Noresh» (or maybe «Rakesh»?) from dispatch fairs no better. He is very rude. Appointment hours needed to be at their convenience each time. They are not afraid to charge big bucks for problems not fixed.

I have been in the restaurant business for 20 years here in the Bay Area. This is by leaps and bounds the worst company I have ever dealt with. These guys are a joke. Not only could they not fix my oven they then charged me $ 349 which should have been billed to the manufacturer. I would never trust these guys for anything. Don’t give them your credit card number either.
Best to call Acme Pacific Repairs. Ed has it together and his technicians can fix everything.

They charged me $ 600 to «repair» my dishwasher. Took two trips, the guy said the drain hose was crushed too for some reason.
Came one first time told me I needed a solenoid control. I need to wait one week for the part. Charged me $ 251 for a half hour visit. It’s a good thing I’m made of money.
A month later, the detergent dispenser is leaking. Unrelated? Perhaps, but it’s in the same area where the guy took apart everything. I hesitate to call them back, but I may have to since I have no other options. It’s like where are you going to take your Bentley? Back to the dealer of course.

needed to fix an old maytag washing machine and tried calling my favorite parts place in san carlos. ack they were closed. but P and D picked up their phone number and i talked to the guy there instead. it turns out to be much closer to my house.
he knew the part instantly, a nd had it on the counter when i arrived.
very friendly service and great pirces.