Clothes Mentor

Every time I visit this location, I leave with one or two nice items and really do feel like I made a steal! Don’t think I’d bother trying to sell there, though, based on the other reviews.

I wish that I would have read these reviews before I tried selling anything here. I have been here many times over the past year as a buyer and was hesitant to bring things in to sell because of past experiences at similar stores that offer to buy your «gently used, name brand» items, but with a wedding to pay for & the holidays coming up I figured I’d try. If you want to continue liking this store… don’t try selling there. Their staff is always about ⁵⁰⁄₅₀; there are the nice, friendly ones and there are the typical retail workers with bad attitudes. I’m not sure what they use to determine what to buy & how much to offer, but it needs some improvement. I brought in about 8 pairs of boots (all brand new, never worn) and 4 jackets/​coats (also never worn & all name brand). Within less than 10 minutes of dropping it all off I received the text that they were done. They didn’t buy anything and had the audacity to specifically mention that the all of the coats were «way out of date». If that is the case, then it makes me question what they are selling since 2 of the 4 were just purchased HERE less than 6 months ago.

Really wonderful clothes at great prices. There’s a mix of labels, with some more expensive designer brands and then lots of higher-​end retail brands. The store is well-​organized and the staff are very friendly. This is a big step up from Saver’s and similar stores but at not much of a leap in price. They have a loyalty program. Based on other reviews, I don’t think I’ll be trying to sell anything here, so that I can keep my warm feelings about it. But I highly recommend for shopping.

I brought in a few items that I had recently purchased but never worn to sell. I have a bad habit of impulse buying online and then missing the deadline to return. The staff was friendly and explained their buying policy to me. From what I understood, they price things at a ¹⁄₃ to ¼ retail. If you do not wish to wait in the store they can text you when they have finished evaluating the items which I thought was pretty neat.
Judging from the other reviews, I wasn’t expecting to be offered a substantial amount, however, I was pretty surprised when they offered $ 18 for all of my items (½ with tags) from banana republic, j crew, and lululemon all purchased less than 6 months ago. They wouldn’t take a pair of J Crew Italian Calf Hair pumps, still available for purchase on the website in fact, because they are an «older» style. I’m not sure if it’s the software they use for pricing but it just seemed off to me. I think I’ll stick to donating my clothes!

I recommend shopping here, but not selling.
My shopping experience — 4 stars: The store is large, clean and organized. You can get some great treasures at great prices. I found a black leather Kate Spade cross body in perfect condition for $ 60! The staff is also professional.
The selling experience — 1 star: I was with my mom and we had just done some major closet cleaning and reorganizing. She had a heaping basket and several piece on hangers in dry cleaning bags and many with tags still on. They only ended up taking a few pieces and offered $ 26! We were shocked since she had several name brands pieces (mostly Talbots, Avenue, Coldwater Creek & Land’s End) and she has classic style so none looked dated. Ironically, one of the jacket/​blazers they did take was what my mom referred to as ‘ancient’. So that 2 year rule is very flawed by discretion, HA! They took absolutely none of the great Coldwater Creek pieces since it is a company policy to not sell labels that have gone out of business. We were rather shocked about that. Like I mentioned, the staff was professional but they were not personable. They had key phrases they repeated and sounded like robots with memorized scripts. So odd.
Although I left with a great find, we were very disappointed with the selling policies and experience.

This is my first stop when in the mood to shop. It’s a great place for Vera Bradley bags. I’ve bought some great Coach there, but the Vera bag selection and prices impress me most. Of course I buy clothes there and accessories. There’s a good range of prices and with luxury and accessible brands available. It’s neat and organized and I’m always greeted and offered help with a smile.

Similar to the other users here —
Brought in some cloths, including a BR skirt that I have never worn (but had removed the tags) a Chicos sweater along with a few other items and was rejected — they told me they could tell they were all older than two years by the tag or were «too worn» for their inventory. Both of which were untrue for quite a few of the items (a few were older than two years, but since when does a Cashmere sweater in a basic cut ever go out of style?)
After looking it up — the saleslady seems to have lied, I can’t find anywhere telling me how to figure out how old my clothes are by the tag alone.
Have enjoyed poking around and have found a nice pair of shoes before, but everything in their is really cheap fabrics and I rarely find good brands except in the purse section where the discount is not that great… I would rather go to Savers/​Goodwill and wash everything at home before wearing it.
I donated everything anyways today — along with the 6 other bags of clothes I did feel were too old or not quite in their aesthetic.

Very organized, friendly staff and some serious steals! I found a Lily for Target romper with the tags still on it for $ 20! $ 140 sneakers with very little wear for $ 30. I stop in here about once a week. I definitely recommend checking it out if you’re in the Evergreen Walk/​Buckland Hills area.

This chain makes a big claim to buy your brand-​name clothing. But that’s pretty much where it ends. The whole idea is to draw in customers who buy brand-​name clothing. Today I brought in several pairs of Express, Guess, and Lucky jeans, a $ 340 dress, several other name-​brand items, and they were only interested in one off-​brand top and a pair of Joes Jeans shorts in perfect condition — they retail for about $ 60 — and gave me 8 dollars for the both of them. I’m pretty mad I let them take the shorts since they were expensive but I was just so flabbergasted that they didn’t want anything else I brought in that I took it. The one thing I was happy about was that they took my bottle of Gucci Flora that was 90% full for $ 23. I wouldn’t get much more for it on ebay.
The clothing in the store is heavily geared toward 40+ women. So many out of date styles, yet they only take clothing «that was in department stores in the last 2 years». I was very unimpressed with the selection. I saw a Max Studio skirt for $ 16 — I would be able to buy the same skirt but brand new for that price or less at TJ Maxx.
I do not recommend wasting your time coming in here. You’re getting used clothes for a petty discount. You’re far better off going to TJ Maxx or eBay if you are a die-​hard brand name buyer.

Came back here exactly one year later to poke around again… and guess what? I found a Vera Bradley purse in the EXACT same print of the larger bag I’d bought here, 365 days to the mark. Talk about luck! Hehe.
Store’s stil as organized and bright as I remembered it last time. I also found a really nice Mad Bomber ushanka hat that I now wear, which is amazingly warm and comfy. A lovely sales associate also chatted with me for a bit and showed me a couple bags that I might have been interested in, but of course I settled on the matching purse.
Definitely the best consignment shop I’ve ever been to, and I plan on going here very soon to purchase some work clothing. Highly recommend!

ok– so I’m a fan of this place when I’m shopping– not necessarily selling. While I have brought bags and bags to this place, they honestly have not «purchased» too many items from me. One of the times, I was right at the counter when one of the women were going through my items and she did take the time to tell me why she chose not to accept some things (some were missing a button, some were boot cut and not skinny jeans, etc.). Other than that, it’s a nice perk that IF they do buy your items, you don’t have to wait for them to sell, you get the cash right away.
As far as purchasing here, I love how organized they are. It’s super easy to find your size and style, and there’s no «hunting» needed like at other consignment or thrift stores. I do think the items are slightly over priced for mostly Macy’s brands (at Macy’s you might be able to get them for less brand new with coupons), but everything seems to be good quality pieces and you are paying for the convenience of your clothes not smelling like the Salvation Army.
So far, I haven’t purchased any bags here, but I have bought jewelry and plenty of tops. I also love that they sell plenty of plus size and maternity clothes to choose from! I always try to make it back to Clothes Mentor when I’m in the area!

Store was clean and bright. I brought all my items in on hangers, some fresh from the cleaners. I was asked to fold them all into laundry baskets for examination. A pair of $ 99 pants from Macy’s with tag still on was rejected. They selected 2 top of the line Talbots sweaters and offered me $ 7 for both. I declined the offer and brought my items to donate. This was a waste of time.

Not great. I went into this store before starting a new job. I needed appropriate work clothes and figured I would find some here. To me, this is geared more towards adult women, so why wouldn’t I find work clothes? Wrong. It was extremely difficult. So many things were not appropriate for my workplace and I was extremely disappointed. Also a staff member told me I could save money if I liked them on Facebook. I searched then and asked her if it was the right page. She had no idea, but said it was good enough and gave me the discount. The staff should know what their own Facebook page looks like.

Okay, so after some snafu I went to clothes mentor and found some amazing clothes! Wonderful LOFT cobalt blue pants and red Steve Madden shoes.

EEk! The clothing, handbags, and costume jewelry are outdated for the prices they are asking.
Brought in some upscale, high quality clothing, which they refused. Hah, I was glad to take my stuff back after looking at their less than desirable inventory. Staff wouldn’t recognize high end when they see it. If its not local mall clothing, they are clueless.
Staff not customer service oriented, very superficial.
Don’t waste your time bringing your good clothing here.
High end they are NOT!

A few minutes into browsing, I completely forgot this was a thrift store. That’s how organized it is.
Clean and sans oppressively musty smell, color coordinated clothing racks, excellent shoe selection, upscale designers. I only came out with a sweater and pair of flats but my friends scored BIGTIME — for less than $ 50.
It’s odd — after living in Manchester for three years (and Hartford an additional two), this was my first time stepping foot into this store. I’m impressed. Definitely won’t be my last.

I am giddy to write this review! This visit is my highlight of the week. Can I say I’m more than impressed!
I always to go Style Points Salon in the same plaza to get my hair cut and the girls at the salon always tell me to take a look at the Clothes Mentor as there are good finds. Of course I always brushed of the suggestion. Me– consignment shopper? No way, not me! I will stick to my regular clothing brand establishments. Well, yesterday I got my hair cut, and decided to venture in as the curiosity was getting the best of me.
I walked in and was greeted my an employee who quickly told me that everything in the store was 20% off. Score! Now let’s see if I can find something…
Right away I found two pairs of Nike work out pants with the original tags on, never worn both at $ 6.00 each! My heart was racing! I must explore further! To the career section! Right away I scooped up two blouses (Ann Taylor & New York Co) both in excellent condition for $ 4.00 a piece. Then I found two pencil skirts (Coldwater Creek & New York Co) one with the original store tag on– $ 6.00, & $ 8.00! Then I found a lovely Ann Taylor long jacket in excellent condition, could not pass that up! 30 bucks.
All these wonderful finds for under $ 50.00! I was overwhelmed by the selection and delicious finds. I had to stop & walk away.
Highlights:
–All merchandise is popular labels/​brands (Express, New York Co, Old Navy, Coldwater Creek, LL Bean, Etc)
— They only accept clothing that has been gently or never worn, 2 years old or less
— They do pay you for your donations. That amount is undetermined
— They do turn away items which I actually admire. There was a women attempting to drop off clothing, but since the clothes were full of cat hair and worn out– the store did not accept them. Love that!
–All the merchandise is organized & neat– separated from Petite to 3XL, pants, sweater, shirts, causal, career etc, are all in their designated sections.
— They carry mainly career clothing (this workaholic LOVES that) causal attire, coats, designer bags, & shoes that do not look like they have been worn.
— Location is accessible & there is plenty of parking. It is located in the Verizon Wireless Plaza across from Evergreen Walk (Lowes & Target entrance)
–Staff is friendly & helpful.
I walked out of the store practically skipping. I believe this to be my new favorite clothing store!
If you are looking to shrink your budget considerably & still look fashionable, I HIGHLY recommend you visit this golden gem! :)

The customer service is terrible and the clothes are older fashions and worn. I would not recommend wasting your time here when there are better options. Sorry… don’t want anyone else to waste their time and be terribly disappointed!

Very clean. High end brands. Clothes are very well organized — by color, size and type. Unlike other consignment stores, you are given cash on the spot for your clothes which I really liked. Highly recommend !

They have some pretty nice gently-​used midrange brand clothing here, but stay far away from the accessories. I picked up an alleged Marc Jacobs purse and was told by a smiling cashier that it was ok to return it within 15 days with tags and receipt. Of course, as soon as I brought it home and took a clearer-​eyed look at it, it was made of nice leather and all but the only way it could have been a worse fake is if they’d misspelled Marc Jacobs. The hardware was all wrong, the lining was all wrong, the zipper tabs hung outside the ends of the bag which is also all wrong…
So I didn’t touch it, left it and the receipt in the bag, and a couple days later went to return it. When I get there, I say I want to return the bag and the cashier (a different one this time) smirks and says «No returns on accessories.» I try to argue and she takes the receipt out of the bag and points out the line at the bottom of the receipt. I mean, I should have looked at the receipt before I returned, but shame on me for listening to the first cashier, right? At this point, I’m so enraged I can barely speak. I can only splutter, «This is a fake — you know this, right?!» And I point out all the things on the bag that mark it as inauthentic. The cashier totally blows this off, saying «We authenticate all our merchandise online.» Total BS. I left the store shaking, sadder, and wiser.
I don’t know what to do about this bag, since I really care about not carrying around counterfeits, and I’ve totally wasted my money. I do know that Clothes Mentor has lost my business for good.