Staff was friendly and answered all questions from us newbies with a smile, bonus free WiFi!!!
Andrew T.
Rating des Ortes: 1 Volcano, HI
DON’T GOHERE– WASHWATERISRECYCLED! Well, go here, if you like washing your clothes in other people’s dirty water. I’m starting to learn about the dirty secrets of the laundromat world. This was my third trip to this laundromat that I loved so much on my first visit early in the season. Well, today, later in the season, we used two giant washers, two regular washers, and one small. I very carefully and sparely measure my detergent into the first wash compartment only, never using detergent compartment two. I figure, this way, the second wash cycle is really an early rinse cycle. We remarked on how dirty the water looked in our washers. Wow, our clothes were dirty, we thought. Then we noticed how the clean water was foaming up in the second detergent compartment of the washers and in the fabric softener compartment as the new water entered the machine, despite not having put detergent or fabric softener in there. Wow, somebody else must have left some detergent in that compartment, we thought. Then we noticed how even with our carefully and miserly measured detergent, the final rinse in our machines still looked like full-on soapy water. And our towels smelled horrible. So we moved the towels to a new machine and put all our loads through a second time using NODETERGENT. STILL full of soap on the last rinse! So then we put one of the large machines on a THIRD wash again with NODETERGENT, and I happened to put my fingers into the clean water rushing into the machine on the top through the(empty) soap dispenser. Wow, the«clean» water coming into the machine was really soapy, and now my fingers were tingling. So I asked the attendant if the water was recycled. Well, she couldn’t speak english well enough to understand what I was asking. «ree-sigh – kul— water??? I no understand… no speak english!» she told me. I suddenly felt like I was in a Saturday Night Live skit. No… MadTV. Later a different staff woman came on, and when questioned, admitted, yes, we recycle the wash water but«it’s cleaned in this really complicated process and there’s no way it’s soapy, you must have put too much soap in.» I said, «then you need to come feel this water coming into the machine because there’s something wrong with your system» She came and felt the water, then called the other attendant over to feel the water, and suddenly the denials stopped, but there was no apology, or offer of money back. They just got very quiet, very busy elsewhere, and stopped making eye contact. By this time we were disgusted, hours behind schedule and way over our budget, so we just put our clothes in the dryers. about eight of them and turned them all on. Hearing another client complain about THEIR dryer, I thought to actually check mine for heat. Lo and behold, one of my dryers was running, but stone cold. I had noticed this random kind of unwashed-looking guy with B.O. who had appeared and was now hanging around and somewhat harassing– I mean«joking around with» — the women attendants, and also giving unsolicited advice to some of the customers about their laundry. So I slowly guessed maybe he was an owner. Now he had finally started repairing a washer, so I called him over and asked him to check the cold dryer. «Oh yes,» he said, «this one doesn’t appear to be working» and he gave me a dollar to put my clothes in another machine and taped up the coin slot. We were almost finished folding our clothes out of sight on the other side of the room, when I came back over and saw the broken dryer now suddenly returned to service with the tape removed. With a look of surprise to see me over at the dryers again, he came over and reassured me that he had just fixed that dryer so it was now working again. Something about the«vent door.» Really? Maybe so, I didn’t test it. So now we had spent over $ 50 to do our laundry, lost a whole afternoon of time washing our clothes not once but three times before we realized ITWASTHEWATERTHATWASDIRTY. At least the town should require that they post a sign notifying you of the recycled water. My hand that I used to test the«clean» water is still tingling, hours later. And the place was also no longer spotless. There were huge hairballs of lint blowing around on the floor. I watched the supposedly non-english-speaking attendant literally kick them out of her way rather than sweeping them up. One folding table was covered with a pink sticky stain for hours while we were there, while two or three employees walked by it over and over again doing nothing. Just overall one of those gross experiences that makes you realize, this really sucks going to a laundromat. ***POSTSCRIPT*** the«non-english-speaking» attendant did helpfully and aggressively repossess a laundry cart from someone who was hoarding two of them, so that we could move our clothes to the dryers. We did appreciate this ass-kicking she performed to get us a cart***