Michaels

Decent Michaels. Of course, the items I were looking for there were not in stock, that wasn’t really the issue. The issue was, the fact that I searched ALL over the store trying to find an employee and was unsuccessful. I went up to the check out counter and asked and they paged someone. She came out and I asked her where she was and why I couldn’t find anyone else. She said that it was just her working outside of the registers and that she was in the back. I’m not an arts & crafts person so I do not know where anything is in the store and needed assistance and it took me a long time to recieve it.

Horrible customer service! Been in line for over10 minutes!!! I only come here because my house is around the corner!

Michaels is always great in that they have EVERYTHING. I came in here looking for Hooks and Eyes, when I asked the girl at the register she gave me a blank stare and then informs me that she doesn’t know what that is. She asked someone and they said the aisle number. I asked if that means they for sure have it I just didn’t look well enough or if they may have it, it would just be in that aisle. Again, a blank stare. I asked about how another product works, blank stare. I went back and looked for the Hooks and Eyes. I found them, and I have now been on line for 15 minutes because only one register is open. The customer is walking around shopping and there’s a whole line behind me. Thank God I don’t live here and shop here regularly.

Jewelry shelves just as poorly stocked at the Livonia Michael’s. Frustrating that they don’t keep basic ‘findings’ in stock. Much better selection at Hobby Lobby and Joann’s.

Expect to wait in line forever… They never have more than one person working the register. 10 people in line and they don’t open another register!!! Don’t come here if your in a hurry.

First time going to this location and I definitely will not be back! Things started off fine. I did my shopping and found the things I came for.
With 5 minutes til close time I proceeded to the checkout. There were 4 people in line in front of me, one being rung up, and only one cashier. After waiting in line for 15 minutes, with 2 people still in front of me, I set my items down on the register counter next to me and walked out. It’s very, very rare for me to do something like that but I just couldn’t believe that was happening.
Now I put no fault on the cashier at all! She just kept getting picky customers who wanted to dispute costs of items, debated which items they wanted to keep and get rid of, and forgot they had a coupon. I don’t understand why the manager didn’t open another register to get rid of the line, especially since it was closing time. Other Michael’s locations I’ve been to do that. Anyways — 2 stars for the selection, but crappy service.

… I come here on a fairly regular basis, about 1 – 2 times per month. It is a fairly decent store. They have pretty much every art/​craft-​related item that you may be looking for and you also will probably find many things that you didn’t even realize that you were looking for ;-)
The store always seems organized… Consider that it is a craft store, so typically people will rummage and I can imagine it damn near impossible to maintain the store picture perfect at all times. I never have a hard time finding anything.
Staff is cool, fairly friendly. They aren’t trying to be your BFF, but definitely extend a helping hand without having to be tracked down or chased through the store. Basically they are there if you need them, but still allow you to browse leisurely (how store service should be).
The size of this location is also great: not too massive and not cramped. It’s also cool that they offer various crafting sessions, pretty much on a daily basis. In addition to crafts they carry party/​wedding favors, fashion jewelry and many other cute little novelty items.
I return things often and it’s no hassle and fast. One thing that does suck (sometimes) is the lines. Usually front end staff is scarce and at peak times (wkend afternoons), it can get ugly with the wait…
All-​in-​all though, it’s an alright store.

go here a a lot lately for sticks and sprinkles for all the cake pops i’ve been making, and done a bit of xmas shopping in the toy area. so this place is just oozing with coupons o give you. when ur put on their email list u get coupons and when u buy something they hand u a coupon with ur receipt. actually they are pretty smart cuz maybe thats why i keep going back cuz of the darn coupons i think «omg i have a 40% and can’t pass up not using it and i’m there like everyday. only thing i don’t like about this location (not sure if they are all like this) is when there is a line of people they never seem to have enough help and they can’t put things on hold. oh and i almost forgot another dislike… half the signs of whats on sale are pointless like when i says «50% off all booked Crayola items» and then u take up a «boxed Crayola item and it doesn’t ring up and even the staff doesn’t get what the sign means… not good

The Twelve Oaks area suffers from the rampant plague of Itemis Disorganizus. The key symptoms are a location’s inability to keep its shelves stocked, items appearing where they do not belong, and the staff/​customers’ general disinterest to fix the situation.
I went into Michaels to pick up supplies for a craft project. Pipecleaners, cotton balls, and various other minor bits shouldn’t take me thirty-​five minutes to locate. Unfortunately the state of disrepair from a mid-​November jaunt turned out rather poorly for me, and wasted most of my lunch hour. Too many gaping holes on shelves or mismatched rows (albums where they shouldn’t be, scrapbooking stickers mislabeled or put on the wrong hook) made a simple shopping experience more of a headache and a labour than it had any right to be. I couldn’t determine prices for several items until I specifically tried to match up their barcode/​SKU/​whatever to the sticker. What a waste of time!
None of the employees seem terribly bothered by the general state of disarray. They go about their various tasks, oblivious to the mess left on a table or the need to restock albums. I got a cold shoulder when asking where to find an item, and in the end picked it up at Target.
Michaels, being a distant, apathetic place to shop is not a healthy business model to keep customers. I could just as easily go online. The reason I come into the store is to see the stock and, usually, for face-​to-​face interaction if I need help. Convenience aside, the store doesn’t offer a draw. The two people roaming a big-​box craft store are insufficient for the number of patrons that show up at midday or after work. Cashiers try to mitigate the serpentine lines somewhat, but what good are they if we can’t find what we wanted to buy?

Drive a few more minutes to the Troy location on Coolidge if you want to be valued as a customer…
I needed to return an item to Michaels Arts & Crafts in Southfield (on Telegraph). Couldn’t find my receipt, so to avoid digging through my trash (which is where it would be, since trash day hadn’t come around yet), I called Michaels to see if it would be a problem without my receipt. The employee that answered my call said it was not a problem to get my money back IF I had originally made my purchase with a credit card (in which I had). I told her I was relieved since I didn’t want to go through a garbage bag to find my receipt! Two days later I went to the Southfield location to get my refund and was told I would receive a «store credit». I explained to the cashier that I called a few days ago and was reassured that it was not a problem to get my money back. I then asked for the manager (Christy). Christy asked who I spoke to on the phone… I told her I didn’t remember her name, but it would be easy to find out since I was very specific in my conversation about looking for my receipt. Christy didn’t waiver… she said it was against store policy to return my money. She didn’t offer to find out who the employee was (which seemed like the natural next step, since Christy clearly didn’t believe me). Meanwhile, at least 5 people were behind me at the register waiting for our discussion to end (only one cashier line open). It was embarrassing that Christy did not pull me aside to provide a solution. She would only repeat over and over that it was their «policy» to provide «store credit» and she was not going to honor an employee’s promise to me. What was supposed to be a quick and simple transaction (that is why I called ahead to make sure it wouldn’t be a problem!), became an aggravating situation that just emphasized that this store’s «policy» reflects lack of respect for their customers and their own employees word.

My mom is a teacher, so she is the person that put me on to this arts and crafts store. There is always something here that you really don’t need but you buy it anyway… just because it’s cute. This store is huge, and you will find any type of art or craft you need. They are always busy and full of soccer moms (or so it seems). The staff is very helpful whenever they can, but honestly you really can’t expect much assistance because many of the workers are on the registers taking care of the long lines.