People Driven Credit Union

We walked into this Southfield location expecting to open up a multiple accounts and transfer are banking for our business and soon our whole family. We’re new to Detroit, and I’ve noticed the heightened security at banks, which is off-​putting to say the least, but understandable.
This credit union took it to a level I hadn’t seen since jail. I was in jail for a period of time, and as you can imagine, it’s not something I wish to relive every time I walk into my credit union.
We were greeted with what felt like immediate suspicion, like, «What are you doing here?» as opposed to, «What can we help you with?» I don’t remember what was said, but that was the feeling. The security doors that leave you in a tight windowed box until they buzz you in didn’t help, and then the first thing you see is a security guard who wants to know what you’re doing here.
We were told to sign in.
We were then told told to sit and wait.
There was a wall of doors that went to small rooms.
After a seven minute wait, one of the two at the desk (the person not in guard uniform) said, «she will see you in room 7 now. We stoop up, and started walking to room seven, when I wondered to myself why the person couldn’t come out and greet us like in other banks I’d been to. The whole thing felt so cold, like we were sheep and it was our turn to be slaughtered. Actually, again, it felt like jail, as if I were waiting to visit my attorney. I stopped and said, «I really don’t like the way this feels.» My wife said she agreed, and was relieved that I did not want to bank here. I turned to the men at the desk and said, «Sorry guys, but this whole set up you have here feels like jail, and I don’t want to do business at a place like this.»
They both smirked at me and looked at me like I was stupid.
When we walked out, into another waiting windowed box before we could exit, it felt like it took a bit longer than it should have for them to buzz us out.
I’ve clearly got some issues, and I am not a very patient person, but this whole set up didn;‘t feel «People Driven.» There was no warmth in the building, not in the people working there, and not in the customers either. It is a miserable place and they will not see our business.

People’s trust is the bomb. Everyone’s is so friendly. They don’t pull any crap with your money. They’re straight forward– no gimmicks. Excellent no frills banking.

I have always been a supporter of credit unions. I recently opened a savings account for my son as well as a checking account for me. They have some really great offers on mortgage loans, vehicle financing and cd’s. The person that assisted me was very pleasant and explained all of their programs and answered all of my questions. It’s a very small fee to open an account and as long as you have dirent deposits going into this credit union there are no fees attached to the account! Credit unions are the greatest!