The UPS Store

Under NO circumstances should you go to this UPS store location. Not only are their prices inflated but when the package I sent from there was damaged and returned to them, they DISCARDED my belongings. Then they lied to me about it. Throughout my entire dealings with them they have been nothing but rude and downright hostile. Most importantly, they are only loosely affiliated with UPS. If any loss or damage occurs you must deal with this store directly and not UPS. Believe me, I wouldn’t even wish that on an enemy. If I could give anti-​stars I would. To be avoided at all costs!!! As a further note, always insure for the exact value. Their bumbling, sloppy ways can really cost you. They tossed some objects that belonged to my late mother that are irreplaceable.

This is a store staffed by those who wish only to do the bear minimum. I needed to send a package but the shipping label was on a website. When I told them I needed a password for the site try said I would have to email the label to them. I asked the guy if I could walk him through it and have him do it, you know because I was under the assumption that he was a decent human being willing to help someone out but I was very wrong. He said he wouldn’t do that, I said why, he said he couldn’t. This went on for a min until he just said, with the dead, condicending look of someone who just killed a puppy, «I’m not willing.» So there you have it. A complete lack of willingness to go two inches past the little bit society expects of you. No compassion, no humanity, nothing. Poland had better customer service in 1938.

I have been to this location a few times and it seems that one of the qualifications to work here is that you have to be an A-​hole…
I seem to have encountered the same 3 characters on the various times that I have come here. I guess that I have come back to this location primarily because of its proximity to me and also thinking, hoping, wishing the jerks would be gone. The staff at this location are blatantly rude. Do not expect any greeting whatsoever (just a glare). Also, Expect for them to show visible signs of annoyance and to provide very abrupt answers to any inquiries that you may have.
One good thing about this location is that they offer fingerprinting services, hence the one star…

I edited my recent review, I took back the nice things I said about this UPS store. This is the first time I have used this UPS store location. They told me that my package would go out today. I specifically asked that question and selected the service that would get my package to the receiving party on time. Later, when I tried to track the shipment, I found that I could not track it at all. So I contacted UPS. They (eventually) told me that no packages went out today from that store and that the UPS store knew that this was going to happen. I am incredibly pissed off. UPS says the stores are privately owned. So I doubt anyone will do anything but point fingers from this point on, but the bottom line is that I paid a lot of money to ship a package and it won’t get there on time. CRAP!

This was the second UPS Store stop I had to make while in Detroit and shipped a box back home. Fast and easy process — just gave them my stuff and off it went. All arrived safely.

I’ve had a box here for over 20 years, and I never stand in line at the Post Office to send a package.
At the corner of 12 Mile Road and Evergreen, near the Kroger store.
Staff has been here for many years, always a good sign.
Will sell your stuff on eBay by handling all the details, or just ship stuff you’ve sold yourself.
If you rent a box, they will accept delivery for you from FEDEX, UPS, anybody. PO Boxes at the Post Office will refuse delivery from anyone except the US Postal Service.
Once I tell them an address to send something to, all they need next time is my phone number to pull up the address automatically and print a shipping label. I don’t have to do anything — very handy.
They also have inexpensive photocopies, Send/​Receive FAX service, and some office and shipping supplies. Just a few doors down from a dollar store that has more office supplies, too.