Andy’s Pizza And Subs

It is clear Andy’s doesn’t read their reviews. I can agree with most of these posts since 2012… sad bc I usually use Unilocal as an outlet to promote not to bash. I’m used to mediocre establishments around here but come on! Not only is the food less than mediocre but we have actually gotten sick. In a last ditch effort we ordered today and I too found my food to be raw. Bacon specifically. Rest assure! The Nightshift manager assured me the bacon is pre-​cooked. In fact all the food is! That is a great promotional line to tell your customers! He also filled me in on his lack of knowledge on how the online ordering process went. So he was not at ALL surprised when the cheese I added to the fry order didn’t quite happen. But again rest assured he’s going to fix that! Training maybe? I doubt it as he clearly wasn’t even paying attention to the phone call in the first place. How can I tell? He never stated his name or asked for mine. The only resolution to the problem was to send me over new «cheese» fries which obviously is a waste of more company time and effort as I already have soggy fries; do I really want to add to the disappointment? I hope the owner and the staff really start paying attention to customer feedback. After all isn’t that what keeps people employed? For now you have enough business to keep two locations going (barely as I can tell) but wasn’t the intent when opening to feel successfully? Could you imagine what business would be like if you actually cared??? Good luck to you… I hope one day you remember what you started this business for. In closing I nor any of my family will be back. These were just my experiences they have theirs as well. Btw I attempted no stars but had to at least hit one… But even that one is not deserved

The BEST pizza around! Unfortunately, because they’re so good THAT makes them busy… and makes delivery time longer. My advice, order BEFORE you’re hungry OR pick it up! It’s always fresh toppings & cooked perfectly! You can’t go wrong!

Beware if you order online for a delayed delivery time. They will forget about you. Andy’s completely forgot about my order then lied about it. I spoke with an employee who assured me the owner would call to straightened it out/​apologize. It never happened.

I think this is one of the best pizza places downriver. So far I have not had a pizza that I didnt like. Everyone that works there has always been nice. The andys special is one of my favorites (and I usually hate «specials» from other pizza places). They also have an amazing chicken Alfredo pizza. They’re fast and priced well.

I have always thought that there is a fine line between pizza, good pizza and great pizza. Usually a place that qualifies as just «pizza» neglects to use proper or enough seasonings in their sauce or whatever. Sadly, Andy’s qualifies as just «pizza». Not bad, but not all that good either. In fact, I got a bizarre taste in one slice that tasted faintly like brocolli, which I hate. I figured that maybe some fell into the sauce and they just fished it out. The staff had a «i dont give a damn» attitude as well. The best thing I can say about Andy’s is that it is the only pizza place I know of Downriver open until 1:00am. In case you have to have pizza no matter what.

Always great pizza and awesome meaty ribs. Great lunch special you cannot beat. Staff very friendly as well.

It’s hit or miss on the menu. When you find what you like, you’ll really like it, but everything else is pretty gross. I like the pizza roll, and my family likes their specialty pizzas (taco, bbq chicken, chicken alfredo, etc). Their chicken wings aren’t bad either. Not a fan of the hamburgers. One family member always orders their shrimp dinner and she really likes that.
The main reason for the crappy review is the absolute C U Next Tuesday that answers their phone like 75% of the times I have called. Chances are, if you get a female, it’s probably her… and you’re gonna hate it. The dudes I’ve talked to have all been pretty nice though.

I have given this place one star on behalf of their pizza. Rest in peace Pizza. If there is a owner out there reading this. Your staff is horribly rude on the telephone every time we call they act as if we are bothering them by ordering a pizza. When you go inside to pick up your pizza there is absolute no friendly customer service. We ordered a pizza recently and actually called and canceled our order after the girl on the phone was was so rude It made me not want them to even make my pizza. When we called to cancel the guy that answered didn’t ask why we wanted to cancel. He just hung up on us. A friend of mine ordered a chicken pizza recently for her little girls and said the chicken was still raw when she got it? How scary? This place was good years ago but I’m starting to think the owners need to sell it and retire.

This place used to be our weekly family dinner night out. We haven’t ordered from there in months because the last order we got (which was around $ 30) was absolutely disgraceful and disgusting. The chicken breast was the size of a wing, the pizza roll was burnt and my son who adores chicken tenders was so disappointed he wouldn’t even eat his. We’ve given Andy’s plenty of opportunity prior to this last experience to show us that every restaurant has it’s bad night but this was ridiculous! Needless to say, we will not be eating there again, sadly. Unless Robert Irvine or Gordon Ramsay visits them :)
UPDATE 8÷14÷2013
We decided to give Andy’s another shot and they did not disappoint. Their food quality is back up. However they still need to get their online ordering menu fixed and some of their staff seems a little grumpy when you call in an order.

Just ordered take out from Andy’s. Sadly, disappointed. This is strike three for me with this establishment. One I used to order from weekly. I ordered online to avoid the poor phone service and to make sure there were no errors of communication. (Nice feature but you can’t take advantage of coupons.) I prepaid. The driver still wanted to collect for my order. Was insistent on it to the point of rudeness. He finally rechecked the tag and found it was paid. Then after he had left I checked the order and they missed an entire sub. Upon call back the staff was less than sympathetic and I literally had to push them to make my sub and re-​deliver it in a timely manner. Horrible customer service skills. The food was tepid when it arrived. My spaghetti was your typical fast food buffet style and I ordered meatballs. At one time these were sizable and apparently home made. Now their small and taste like the pre-​bagged frozen ones you get a GFS. Frankly, I won’t be ordering from here again. I have to many other mediocre to excellent pizza places to order from to put up with this kind of poor customer service and frankly, stupidity.

I’ve had Andy’s many many times. However, this time I was less than impressed. We waited an hour and a half for the delivery of a $ 35.00 meal, and everything was cold. Reheated cheese sticks… yuck. I understand they have to make multiple deliveries when they go out, however if it can’t be done in a timely manner to where what I’m paying for arrives fresh and hot… there’s a problem. The food is normally very good, so the negative two stars is specifically for this visit. Andy’s, I’ll be back… please don’t disappoint again.