Firestone Complete Auto Care

Most of the time I have good service here. I got a good deal on my tires and I get them rotated as part of the service for the life of the tires. The last time I was in to have my tires checked because of leaking air, we found a nail in my tire. They said they weren’t able to repair the tire and I needed to get a new set of tires because I have AWD. I took the car to my dealer for a second opinion and they looked at it and were able to repair the tire and saved me a bunch of money, especially considering I still had about 20,000 miles left on the tires. I’m sure Firestone has policies about where they can patch and repair tires for safety reasons but I’m also inclined to trust my car dealer too. So, overall, generally good service here but it’s important to do your homework and check things out.

I can’t thank the people at this Firestone service center enough. I was traveling on Interstate 84, when my oil light went on. I got off the highway, looking for a gas station with a repair shop. All the gas stations along the road did not have a repair station. I found an independent auto service place. The fellow there said that my oil was not low. I asked him for a quart of synthetic oil. He came back with a synthetic blend, and said that he had no synthetic oil. I refused the blend, knowing that my car takes pure synthetic oil. I called the Allstate Motor Club. They would tow me, but would not bring me any oil. But they told me about the Firestone service center down the road. It was 15 minutes before closing time, and the people there took me in, no problem. They put in a quart of synthetic oil. The oil light stayed on. The manager Steve told me that the oil light in Subarus go on when you are down a quart of oil, and that the light should go off as the oil goes through the system. He never charged me anything, and he was right about the light going off, which it did, 30 seconds after leaving Firestone. Thanks everyone there!

I haven’t had much work on my car done here, but the few oil changes and tire changes have been efficient and pleasant. I purchased snow tires here last year, and when it was time to have them removed and then put back on for winter this year, they were speedy, looked into a warning light for me, and most importantly did it for free. When I have gotten an oil change, they of course take a look at everything else and let you know what needs updating (like every mechanic does), but they don’t give a hard sell or try to pressure you into getting anything.

Terrible service, wouldnt fix my tire cause they wanted to sell me a new one, put my spare on then didnt put the old one back in the jeep. Town Fair fixed the tire in 5 minutes! Then they told me there was nothing wrong with my A/​C, even tho it wasnt blowing cold air, took it somewhere else and they figured out the problem!!! Thanks for nothing Firestone! Would NOT go back!!!