Uptown Consignment

My Daughter and I both love Uptown Consignment. Consigning is quick and easy, and they really do the best to sell your items. I’ve known the Owner for years, and she’s a real sweetheart, who whenever she sees you, greets you with a smile and a kind word. Can’t say enough about all the employees that work there as well. It’s our favorite place to go shopping and find great deals. We are there at least once or twice a week if not more! Why go to retail stores, when you find the best designer labels and deals at Uptown!!!

I will come here always again and again. They take pretty much everything, the women who work here are incredible, they have fabulous customer service, and how they are organiaed it makes it easy to find what you want. Need a fun green sweater, go to the sweater section, your size, then that color area. Done. Their prices are great and reasonable.
I had a horrendous experience at Uptown in Rocky Hill and I am ever so grateful it would NEVER happen at the Southington location.

I would give this place five stars if it wasn’t for the service. We walked in around 7:30pm and they did not hesitate to tell us they were closing soon. Totally understand but it was just a little off-​putting because they were kinda rude about it. When we were shopping the girls were complaining about their work, the hours and told us again that they were closing soon. Ok, first time is fine, second time is a little ridiculous. When I checked out, the girl said very little and she didn’t say thank you either. You could tell they just wanted us out. I loved the merchandise and if I hadn’t been so rushed and felt like I was a nuisance, I would have easily spent $ 100 more. Your loss.

Watch out for some of the girls that work there. They either give you dirty looks, whisper about you to coworkers while trying to shop and lecture you about why your clothes aren’t good enough for them. All of the stuff I tried to consign was 10x better than the crap they got in there.
Also make sure you know what you brought and when, because the description of the item is no help to you and you probably won’t get it back if it doesn’t sell.
There was one time I went to go pick up the items that didn’t sell and some of my items were completely missing. They never wrote it down so watch out for thievery within the employees.
Can’t trust anyone anymore

I have been consigning here for over a year. While yes I have sold a good amount of things, the percentage you get as a seller is not a lot At All. My big complaint are the teenage girls who take your items from you. They are rude and snotty. I have had maybe 2 or 3 experiences where the girl that helped me was nice and friendly. That is a big reason why I have stopped bringing items there. They will say that the item of clothing is «out of style» or «warn «and wont accept it, when every time I could easily within reach go pull something off the rack that fell into those categories. I have picked clothes off the racks with stains and shoes that had major scuffing and at times dirt on the heels. Now obviously if you go there to «shop» then you understand these are normally used items, which is fine. Its part of the process. But to constantly have items turned away because of a teenage girl saying something is «warn «or «just not something we take», and with an attitude, not very customer friendly. I have had friends who have stopped going to this location for the exact same reason. The ONE time a manager took in my consignment, she took almost everything I had and was very friendly. Maybe time to re-​evaluate staff and who takes items in, and go over things that are accepted and not.

This is one of the best and well-​run consignment shops in my area! I was lucky to find them. They were very honest and experienced. They seem to run the store very well. I was confident that I was giving my clothing to people who would take care of it, and be honest. The girl that looked at my clothes was very nice and helpful and seemed to know what she was doing. After about 3 weeks most of my clothing was already sold! Although I didn’t get much money for it, I can’t complain. It was a great experience, I’ll definitely go back!

I really love this store along with the other stores in Rocky Hill & South Windsor. The workers at this store are definitely SUPER helpful. They remember the regulars and are always eager to help me find what I’m looking for. I really love the selection, it’s a great way to get some really fabulous unique pieces.

I’m a big thrift/​consignment shopper, and I really like finding a good deal. First off, let me say that my ⁴⁄₅ stars is based on what I find there, as I don’t consign clothes with them – just shop! It’s a cramped little store in a plaza with a pretty heinous parking lot. The employees are mostly teenage girls who are not at all friendly or helpful, and I seldom see a manager around… just the kiddos! But if you like scrounging through racks (think Goodwill, because that’s pretty much what it looks like) you’ll have a good shopping experience where no one pesters you every 5 minutes. Their selection is pretty broad and there really is something for everyone. I typically shop there for clothes as their accessory and household sections are a little lacking. That said, you can find some nice gems squished in the racks and many items are already marked half price. I walked out last week with a like-​new Talbots button down, a J. Crew sweater, and a brand new Land’s End sweater for around $ 30. If you know brands, you’ll see how that’s a bargain. Not everything is a new style, a great brand, or in the best shape, but if you have the patience to look, you’ll like what you find. Avoid this place like the plague on the weekends though, it’s a nightmare when it’s crowded!

I enjoyed reading Phil M’s review below, but since I am not a «seller» of clothes to this particular consignment shop, I can only review them based on buying there. I have never had an issue at this store, mainly because what I go there to buy is usually things for my home or something like a jacket. I really love their sales and they email you coupons that you can just show your Smartphone and get the sale. Overall a decent store. Downside: I HATE when they over crowd the racks. This drives me insane. I like to be able to browse what they are selling, but when everything is jammed packed into the rack, it makes me want to just leave. Also, the store is usually 95 degrees. Don’t bring your jacket inside, you will be hot and toasty before you even start to shop.

Yeah, I’m a dude reviewing a clothing consignment shop, go ahead, make fun of me.
Lucky me that I got rid of seven (7) bags of old (used) clothes. Here are my complaints and I STRONGLY urge you to review all of their policies like you’re signing a pre-​nup.
1. You give them your clothes to sell (cool) they take profits and give you a schilling (not cool)
2. Most of your clothes will probably be kept for about 30 days for them to sell. If they can’t sell them and you don’t pick them up before 30 days, they get to KEEP them and you get nothing (FAIL).
3. If you happen to have «big ticket» items (a nice pair of shoes), they keep them longer (up to 90 days). If you want any of your items back prior to the expiration, they charge you $ 2 each (more not cool).
4. When you pick up your items, make sure you’re good at scavenger hunts. The staff will NOT HELP you locate your items (ridiculous). In my case I could not locate four (4) of my items, the staff put them on a list to locate and call me when found. I never got called and when I returned to the store to inquire, I was told that since it was past 30 days the store now owned the items (SHADY).
5. Website. I got a cool membership card that said I could check whether or not my items sold online. I checked it out. Not sure if it was Atari or Coleco, but the site was awful and didn’t work.
I strongly suggest you avoid this store. My suggestion is to go instead to Plato’s Closet. You might not make a ton of $$$ but you won’t have to deal with the shady policies and poor business practices I described above.
I ultimately gave my items to a local charity. I’m sure a poor dude will appreciate my gator kicks more-​so than the hamburglars at Uptown.