The Carlyle at Stonebridge Park

My 89 yr old mother had a traumatic fall Feb.’14. After 3 days in the hospital, she went to The Carlyle for therapy. They changed her pain meds to something that wasn’t working for her and overmedicated her with other things she didn’t need. At least one family member had to be there from morning til night to see that she was given her meds on schedule, turned in her bed, and even her food. (otherwise her food was left covered on the tray and they threw it away one time because there wasn’t a family member there to feed her!) She got one bath the 8 days! Buzz for help! 4 people would stick their head in the door and say let me get someone. There is no organization, no system, no schedule! What a waste of a beautiful building and location! I took mom to the dining room for lunch 4 times. Though the entire staff is there to help in the dining room, 2 people hand out one plate at a time from the kitchen and the other 8 –10 people stand around and hold their hands and smile. Last day there, it took one hour from telling them we needed our food until we got the plate. That was the day I moved her out! The staff people are friendly and smile but the service and care is terrible. The only good staff I felt was there were the physical therapist and OT’s. I do not recommend this place!

Needed transitional care from hospital. Staff very attentive to needs. PT/​OT staff very good. Nurses attentive as well… sometimes nurse/​patient ratio is challenged. Food very good and rooms clean and very well maintained. Was quite comfortable here.

Yuk food according to a friend there now. Heartland is worse. If you have a choice, go to Reliant. Therapy here is fine but the food is soooo bad
Oh, they told her to plan 30 minutes ahead if she needs help to get to the restroom, etc. So many places in the DFW area think this is acceptable. :(

This place sucks for nursing care! Everyone is lazy, they are not proactive for insurance, and they really don’t care about patients. Please do not send your loved one’s here… it will be a bad experience.