Caviata at Kiley Ranch

My husband and I leased a 3 bedroom unit at Caviata for a year. We lived in it about 50% of the year, as he works out of state and I travel a lot for business. However, we DO NOT recommend this place to anyone and we advocate the right to advise others of the financial trap this Apartment complex is set up to ensnare you in.
First, we NEVER paid late or had any issues on our end with Rent or Deposits or the Fees they charged (after) we gave several month’s notice to vacate. But I have a valid cautionary tale to pass on.
What our issues were, are related with the management team, and can be simplified in two words. They are unprofessional and lazy.
We bought a piece of land and contracted to build a house, 6 months into our lease. So, we gave plenty of notice we were moving out. The rent is far to high, and their privacy policy «in-​house» is to go into your unit anytime they please, with as little as 24 hr. notice. If you were out of town, say, they’d just go in and say you were advised. I have never heard of such a tactic.
When we lived there, the dog waste bins around the place were filled, always. I took pictures of it. Stinky and unsanitary. I complained, but they were never cleaned up or cared for. The management team passed the buck onto the HOA for the surrounding Block-​area.
Also, once while showering, a handyman had entered my townhouse and began to call out to me from the living-​room. It was disturbing and very unprofessional.
There were several police calls in the time we lived there, and since we weren’t often home, it was unnerving to think of how many there were that we didn’t witness.
Lastly, when we moved out, we were completely paid in full and moved on thinking that was the end of. That was July 31, 2015.
Nearly a month later, we were sent a bill for $ 284.21 for «normal» wear and tear, broken down per month for all 12 months we lived there. Yet, we had the place professionally cleaned and it was kept immaculate. I’m a neat freak, took many photos to prove it. And, we barely lived there, as I stated.
The bill was invoiced on August 10^th but arrived on August 27^th. We paid it on August 28^th in full, and in person.
On August 28^th, at our new residence, we received a collection agency letter to inform us that we had an outstanding bill with Caviata.
What the Hell? Do the math. There wasn’t time to be sent to collections, and there wasn’t a bill to collect.
Immediately I contacted Caviata. They told us that it was a formality to send the last bill to collections, apparently many people don’t pay it or choose to dispute it. We did no such thing. And, in the State of Nevada, a bill is late after 30 days, collectible after 90 days.
We are in shock at the aggressive tactics used by this company.
Needless to say, Caviata never reported that we paid on August 28^th, and the IQ company they sent to go after us, has been relentless. They’ve called us 5 times, each time we explained we never had an outstanding balance and paid our bill the day after we received it. IQ Collection Agency put it on our credit report as an unpaid claim.
Yesterday, IQ called again to inform us that we were responsible for disputing this claim, by providing the canceled check to them. We disagree with that.
Today (October 13^th) it’s still on our credit reports and I have called Caviata, yet received no response. I sent all our information by fax to the IQ agency, yet they didn’t respond. Now, we are disputing it with the Credit Bureau and we’ve been informed that we should seek compensation for our troubles and this «unfair» act by Caviata.
Why would any company be allowed to do such an illegal thing and not be held responsible? We work hard to keep our credit report clean.
My advise is two-​fold:
1. Do not choose Caviate at Kiley Ranch to rent from. Nothing adds up with them.
2. Monitor your credit report, frequently. Dispute the errors and hold those companies accountable for their actions.

We recently bought a house, but absolutely loved Cavata. This place is beautiful! The management is very professional and I felt very comfortable there. I would be proud to call Caviata home. Tina was amazing!!! She is so personable, professional, and helped me to understand the paperwork. I knew I was in good hands. This is truly luxury living at it’s best. Thank you Tina and all your amazing staff!!!

It Seems that the management is still behaving the same as they all ways have. I second and third the reviews that state you should really look for some where else to live. The management here is absolutely the worst. It seems that a serious fact was overlooked that not only does the management like to yell and be extremely condescending to the tenants of a «luxury» apartment complex, but they also hang up flyers on your garage. Doesn’t sound so bad, right? Until the new tenants who receive up to $ 400 dollars off their rent, notice its still hanging on your door days later. This signals one of two things, its either vacant or the occupant is out. So guess what gets broken into? Then every other month you are missing your mail, because the entire bank of mailboxes get broken into. And I am not talking a lock broken, its like a truck was hooked up to the mailboxes and the gas pedal hit the metal. I resolved to forwarding my mail to another address. The previous reviews about Tina are accurate. If you can get over the less than intelligent customer service talk «its very comparable to market price». Tina and one of the office staff can be very aggressive in how they handle issues. We were charged a deposit, a bonded pet deposit, and first months rent at $ 600 with last months rent before we moved in. We paid all individually with cashiers checks from Wells Fargo. We then decided a year was enough. When we gave our 60 Days notice (required in the lease) they wanted the last two months of rent. Which we argued (already paid) so we paid one month and cleaned the apartment. When I delivered the key to the office, Tina let me know that we can not move out until the final inspection. I agreed and had a carpet cleaning service come out. Tina told me that wasn’t going to be necessary as our unit was slated for a carpet install as part of the readying for the next tenant. I got the carpet cleaning guy (locally owned) to verify the fact. Fast forward six months. I get a collections notice stating I owed a pet cleaning fee (not from the bonded company) excessive smoke damage (we don’t smoke), additional charges for paint and carpet installation, and the last months rent THAT WE ALREADY PAID!!! We never received any itemized usage of our deposit, nor could they provide one (illegal in Nevada). I hope and pray this place goes under and more people have the right mind to pursue legal action. If you choose to move into this complex, please keep copies of all your correspondence and limit your conversation with Tina and the office team to electronic. Their team is a joke and this will help you. Please be smart and good luck.

I would give this less than one if I could. Treated like dirt and paid a lot of money per month. Lived there for 3 ½ years got trapped in a money situation with my contract ughhhh. They kept raising my yearly lease by $ 100 every time I signed. So I started at $ 1050.00 ended at $ 1350.00. My place was very nice but not worth the money at $ 1350 or even $ 1200.00. The management turns overs pretty much monthly. They really have no interest in you living there but to get you in contract and get your thousands of dollars for a deposit that you will never see again regardless of the care you put into it. Pinnacle is the company that owns this property they own a few around the Reno area they really do not care about there residents at all. Have you ever heard the term your just a number. I do have give one shout out to the maintenance guy Jose he is great. I feel really bad when I see people in office getting ready to sign a contract I just want to say «don’t do it»… It is so bad I would rather go to a car dealership daily and try to buy a car than get into a contract with them again. When I was moving out last week there were 6 other people moving out also… hmmmmm. So I am just saying move in at your own risk very nice apartment homes but they will get you and your cash plan on losing about 3k for no reason. Just an FYI … I was able to get into a nice house for less in the same neighborhood. Oh they have a famous term they use also… well this is «market price». I am not sure what market they are in but it’s bull don’t go for that. Good luck

I had to update since this community has recently changed management. I lived here my first year in the Reno/​Sparks area and it is a great place — all new and fancy upgrades. The only problem is that it was always half empty because the rents are so high for this area.
They started dropping rents to try to get more tenants, but the problem is the new tenants don’t follow the community rules and tend to be, well, kind of sketchy. The units are still nice, but I just felt that it wasn’t worth it to stay. Then the new management came and they are flaky! Can’t keep track of paperwork and had a hard time locating the necessary forms for my move-​out — makes me wonder what would happen with rent checks! Anyway, that settled it for me — I just moved to Willow Creek and am much happier so far.