Michaels

I’ve been here a handful of times. Just like my latest Target review, this location doesn’t stand out from any other Michael’s location. It’s a decent location, with decent cashier’s.
Parking isn’t bad for the location, makes sense for the entrance of the store.
Just like the 3 stars say, A-​OK. :)

Always love to go to Michaels for all my craft needs, but don’t dare go in there 30 mins before closing, they’ll more than likely be off with your head!!!
My husband and I showed up at 6:30pm on a Sunday and knew they were closing in 30 mins, which we respectfully knew we needed to get in and out ASAP, so they could start doing their closing procedure. We had all of our things except for one, and quickly grabbed an associate for help, so once again, we could get out of there fast and out of their hair. Not only did the associate have an annoyed aire to her, she also made sure to point out that they were closed and that she «guessed» she could help us.
After getting what we needed, we quickly ran to the check out line and we’re shockingly greeted by the most crotchety associate I’ve ever seen, making sure to mumble pissed off antics under her breath referring to everyone not wanting to leave so they could get home tonight… I promise you lady, it’s all gonna work out for everybody and you could even leave with a smile on your face!
Think I’ll skip going to this location, even if it’s closer to home, no reason to infect the rest of us with all the negativity.
Hopefully they can get it together and maybe be a little more pleasant and professional instead of hating life on a daily basis…

Thank goodness hobby lobby came to town because this place sucks! I spent a good hour there and ended shopping at 3pm. I was planning on purchasing around $ 200 in items and had a25% off coupon, only to get to the register and have her tell me coupons are not accepted until 4pm. Why this rule? I don’t know but they lost my business that day and every day after. Their inventory on various products were low as well and variety and prices are way better at hobby lobby.

If I could I would give them a negative rating. A few days ago I bought a Walnut Hollow Creative Versa-​tool for wood burning. The second time I used the tool the main tip broke off in the tool. When I took the tool back to Michael’s for a replacement they told me without the receipt or original packaging they couldn’t replace it. Just happens to be trash day and everything went out in the trash. The tool was $ 29.99 and certainly won’t break my wife and I but how is it possible that they won’t replace the defective product. A Hobby Lobby recently opened in Reno. I only went to Michaels to save some driving time. Too bad, with a Hobby Lobby in town Michaels needs to be doing things a lot better. They just lost me as customer, I’ll do my shopping at Hobby Lobby from now on.

I am never impressed with this place really. Their aisles are all off from their signs, and I would just rather go to Hobby lobby honestly, or the Micheals off Kietzke. Their employees would rather say they don’t have something to actually go and look. This has happened to me multiple times, and then I will go and look extra hard myself and find the product. It seems to always feel crowded and disorganized as well. I do like the 40% off coupon, but like I said, Id rather just use at the other Micheals. Less than impressed.

I LOVE Michael’s. They have everything I could ever need for any crafting need! Lately, I have been making custom order cupcakes, so I have been frequenting their baking section. I also am a scrapbooker so the Scrapbooking isle is also a stop on my agenda. I didn’t have a problem with any of the employees as previous reviews stated. They were friendly and left me to my business. As far as I could tell everything was where it should be, and an employee was diligently working on organizing the isles. If your a craftaholic like I am, it’s very easy to spend a lot of money. A few times I had to tell myself, «Jessica, do you REALLY need this?» Over all I will use Michaels to fulfill my needs again. Ask for a class schedule! They do classes for some pretty cute crafts! I think I may even start to make holiday wreaths too!
Located in the galleria shopping center between best buy and sprint :)

Cashier was unwilling to help me in the simplest 1.00 exchange of a pen that never worked because I didn’t have receipt, when it was only A PEN. And I was not asking for money back. It’s was a head ache !

Came here to purchase wedding cake supplies. Its on the pricey side but I found most of what I needed here. Employees were so friendly too and well stocked. Only thing is its cluttered, I mean what arts and crafts place is really clean and organized right? Most of it is clean but if you come during black friday or a weekend it can get a little messy. But this store is a great place to come by for your arts and crafts needs. But be prepared to spend a little more though…

Purchased a nice piece of artwork for my husband for our anniversary. He decided he wanted a piece of glass added to the framing to protect it. Well took it to Michaels and they got something on the matting. They tried to clean it and ruined it. Took two weeks to get a new one. Now that its in I hope they can come through and get it framed correctly without messing anything else up. Stay tuned. I will update this review once I receive the piece back.
Got the piece back and it actually turned out ok. Whew!

Store employees are nice enough but obviously don’t know what they’re talking about if you have a specific question. I’ve overheard many customers being told completely wrong information. (Experienced art teacher so I’m familiar with tools and techniques)

I always go into this place and come out with bags full, and still less then 75.00. Hey to the prices and my coupon app. :)

I needed a few items such as a tape measure and some markers. As I entered the store, I was greeted by the cashier and asked if I needed help finding an item. I strolled around the store and found what I needed.
I was the 4^th in line to be rung up and a line was forming. A 2^nd cashier came up got me out of there quick.
Overall nice store and the staff was friendly.

Wife and I dropped off a simple piece of work to be matted. We were told it would take three days at the most but she might get to it later that day. Three days later I call, only to find they haven’t a clue what I“m talking about. I called on the fourth day and was told «Oh, yes– I’ll get that done.» Fifth day– my wife calls and they say it’s ready, come get it. I run to pick it up, and… 5 minutes of confusion later– it’s STILL not done.
I demand a refund. No can do since I don’t have my receipt. Terri says she’ll finish it quickly, just give her 30 minutes. I kill time at Best Buy, return to Michaels and see that they’ve seemingly allowed a drunken 6 year old to matte the work we left. Seriously– it looked AWFUL. I took a pic that I wish I could post here. I had to have management refund me cash.
I’ve been down this path three times with them now. In fact when my wife suggested Michaels, I told her what we were in for.
Never again. If you’re serious about having something framed properly– go elsewhere.

Shopping at Michael’s is a necessity for crafters like myself. While I tend toward the «snob» side of things (I’m a knitter and the yarn available at Michael’s isn’t always the nicest to work with), it still comes up that I need supplies from Michaels and so then I head out to either this location or the one by Sam’s Club in Reno.
I don’t know if this is true or not, but this location seems a bit smaller than the other one. There have been times when they haven’t had the stock the other location did. But the staff here tends to be friendlier, the crowds and general attitudes of the shoppers are more pleasant and therefore I tend to prefer shopping here if push comes to shove.
You can find a lot of everything here, but if you need something extremely specialized, you might need to order it online. Though there have been times in the past I have been surprised that they had a product I wasn’t expecting them to have.
Keep an eye on the paper or sign up for their email coupons. They put out about a coupon a week that gives you a great discount on your purchase. Also look out for sales, after holidays in particular. We have scored some great deals in the past on decorations this way.
If you find yourself out in sparks and you need some craft supplies, you have to stop in at Michael’s!

They are always very willing and helpful as soon as I enter the doors. I can always count on going in and getting a smiling face to assist me if needed.