O’Brien’s Moving & Storage

O’Brien’s was great! The guys were helpful and very hard workers. They had to work overtime to get us into an older house with smaller doors and hallways and they handled it like champs! They are picking up our old boxes and taking them away as well. Highly recommend and they came in under their bid price!

Just moved to a new house and O’Brien’s did a great job handling everything. The cost was significantly lower than the other company I asked to give me a bid. Had three conscientious guys who worked nonstop. It was raining the whole day, and they were careful to cover the flooring and furniture. No damage or issues. I’ve moved several times over the last 10 years and this was by far the easiest thanks to their help. Would definitely recommend.

Terrible!!! I hired O’Brien“s to load a moving truck that we were driving to another state. The movers arrived a little after the scheduled time. We had moving blankets for all of the furniture that was being loaded and moved. The movers didn’t want any help with the loading so tried to stay out of the way. Things seemed to go okay. When the truck was unloaded we found that the movers had only wrapped one piece of furniture, the piano. Our white couches were loaded standing on end with no moving blankets covering them. Some of the white cushions were used to pad other pieces of furniture. Needless to saw the couch and cushions were dirty and the finish on the wood trim was worn completely off in some place. Every piece of furniture was damaged, none of it was wrapped or protected. This in spite of the fact that we had an adequate supply of moving blankets.
I would never use this company again or recommend them to anyone I know!
My parents used Silver Eagle Movers about the same time to move their things. The quote they gave us was much better than Obriens and they did an excellent job. All of the furniture was wrapped completely and arrived at their new home in another state in excellent condition.

First off i want to tell Lacey S. that she is super lucky to have had a good experience with O’brien’s. I ordered a bedroom set through AAFES and they selected O’brien’s. They have had my order for over two weeks and I haven’t had a call saying that my package is here and to schedule a pick up time for it. I called the company and was rudely told by the lady on the phone that «sir I don’t do scheduling» and repeated that to me over 9 times. When I asked to speak with someone that does do the scheduling she said «she’s in the warehouse unloading boxes from a truck» and refused to put me through to her until I asked to be put on hold which prompted the response from her «sir she’s in the warehouse she isn’t going to answer the page.» Finally I convinced her to put me on hold. The bottom line is if you find out that O’brien’s is the one handling your shipment, don’t expect it for a long time.

AWFUL!!! I bought online a mattress through
. This was their moving company. I waited almost 3 weeks. Their delivery schedule to Reno was HORRIBLE. Mondays and Wednesdays with a long estimated time of 9 – 1 and 1 – 6. They wouldn’t deliver on Labor Day after I waited weeks, and they said that they couldn’t be flexible with time. I had to wait an extra week because I couldn’t do the Wednesday time because there is no way out of work for me on Wednesdays. I ended up scheduling a Monday and used my lunch to leave work early just in case they showed up (they were supposed to give me a «courtesy» phone call prior which never happened.
I waited at home until 7 and no one showed up. I eventually called and got a call back saying I scheduled it on a Wedneday. Umm no I know I didn’t because I cannot get off work on Wednesdays!
I called up Costco and just said I refuse shipping and that I want a refund. Costco understood
In any case the Costco mattress would have been $ 700. I ended up finding a mattress I really like at Sear’s (an entry level Sealy) for just under $ 500.
Costco is too good for this company so no idea why they use them.
Oh and they did not use the name O’Brien when I called. It’s just the number that linked me to this address. I think Home was somewhere in their name.
BEWARE!!!

I have not yet received my item that I ordered, but I have spoken to the woman at the front desk twice. The first time, she told me she couldn’t even give me a time frame for my delivery date and that it could take «two, three weeks — even a month». When I spoke to her again, she came up with a delivery date (after the parent shipping company called her) and then basically accused me of lying about the time frame she previously gave me. If I wasn’t worried she would do something to further delay our delivery, I would have asked to speak with her manager about her lack of customer service skills. She was rude and unprofessional. I cannot believe she is permitted to insinuate that the customer was wrong when I specifically remember what she told me. Pick a better shipping company if you want to be treated with some respect.

Everything arrived on the other side of the World in near perfect condition. O’Brien’s has earned a major thumb’s up. Thank you

My husband and I set up an appointment with them this last week to come to our apartment and the agent never showed up. When we called a ½ hour after the appt. time they never gave us an explanation as to why but said they were on their way. (I was upset because I had rearranged my day and thought if anyone who had to come home on their lunch break would have been pissed. The agent should have at least given us a call to say he would be late.) When he finally arrived an hour and 15 minutes later I was just about to leave for work. He came in like a whirlwind (almost annoyed) then said he would get back to us later in the evening. It is now almost a week later and we have still not heard from them. We have decided to go with another company.