One Hour Heating & Air Conditioning

I was waiting for another HVAC company to show up for a scheduled appointment and they cancelled a half hour before the scheduled time and said they could not come out until the following week. I called One Hour Heating & Air and within a half hour John showed up and took care of the problem. He was very polite, professional, and friendly. He explained what he was doing and the need for new parts. I wished I had called them first. If you need HVAC in the Sparks/​Reno area call One Hour Heating & Air Conditioning.

Called with no heat and outside temp was dipping to low 20s. John showed up when he said he would and we were back in the heat within an hour. Thanks so much for a great job and professional workmanship

I had Allen out to do a yearly check up on my gas furnace that hadn’t been looked at in about 8 years. He was very friendly and let me know the age of my furnace and that the minor noise I was hearing could be fixed, but at half the price of a new efficient furnace. He let me know it would most likely get me through the winter which gives me time to plan for a new furnace and some AC for next year, as I didn’t feel like doing a current replacement. I felt the service was great and there was no selling/​upgrading equipment salesman pressure, just helpful hints and suggestions. He also showed up on time and was out in a timely manner. I will be calling and requesting Allen again!

I called them out because our air conditioner wouldn’t turn on and the temp was rising. On a positive note, they were able to see us the same day. However, after the tech’s inspection, his recommendation was to replace the entire unit. The charge was going to be well over $ 3,000. He also said my other unit, still working, had to be «topped off with Freon». His quote for Freon (R22) was $ 99.00 per pound. I wasn’t comfortable with his demeanor. Something didn’t feel right so I called a friend who just had great service from another heating and air company. I called them for a second opinion. They stated my unit didn’t need to be replaced, only the compressor. Total parts and labor will be $ 1,800. That’s a big difference. The second company also quoted $ 20 per pound for the R22 (80% less than the One Hour guy). Later, I learned that the One Hour company pays their techs commission on equipment sales but only their normal hourly pay on repair jobs. No wonder the tech was so eager for me to sign his proposal for a new unit. Lastly, the replacement unit was going to be a standard efficiency unit versus my current high efficiency unit. This would have increased my power bill ongoing.
6−9−14 — As a follow up, the second company replaced the compressor and everything works great. In addition, he checked the other unit that One Hour said needed to be «topped off» with R22 and it was full. So, if I would have authorized the «top off» service for $ 99 per lb., I would have spent $ 300 for absolutely nothing. This is a very unethical company. Do not hire them.

We used them in April for air conditioning and had excellent service by Ty (who is no longer there). Called just for tune up on heating and was «guaranteed» my time slot of 12 – 2. They called at 11:45 am and said tech on way in 30 minutes. Well 1.5 hrs later, he never showed. I called them back to see where he was.
Got excuse x, y, and z all in their favor of course. Set up appointment for next day «first thing» at 7:30 am. I was here and my husband stayed home from work to be here, tech late again, seriously?!
Bottom line, if you have time to waste all day waiting around, call them, otherwise, call someone else. Oh and their «guarantee or its free» is totally useless. They justify to put in their favor, does not exist. Total false advertising.

The heater was blowing cold air. It’s 34 outside, it’s Saturday on Thanksgiving week-​end. I didn’t know who to call. I got their number out of the yellow pages called, the answering service answered took my info and within 5 minutes I got a call back and «are you ready?» within 40 minutes of making the call he was out and the problem was fixed. We have heat.
I thought the charge was very reasonable.
If you are in need of heater repair don’t hesitate to call them.