Steve’s Collision Center

Someone decided they wanted to ding the door of my new car. I was unable to identify the person who did it, so I opened a claim with my insurance company, Geico.
Geico recommends Steve’s Collision Center because it’s a one-​stop-​shop for auto repair. You get the Geico claims rep, the body shop, and the rental car service all in one place. I decided that since it was close to work, and it was going to be a simple process, I’d use Steve’s.
The first time I went to pick up my car, it was not fixed to my liking. There were still scratches in the paint, and a small ding in the door sill trim piece. Unfortunately I had already returned my rental car, as I assumed a body shop would be able to repair a small dent correctly the first time. I ended up bringing my car back to the shop the next day, dropping it off, getting a ride to work, then getting picked up– an unnecessary waste of time on my part.
To their credit, the second time I inspected the car, my concerns had been addressed. I visually inspected the car, and it looked great.
However a week later, another issue cropped up. The trim piece underneath the rear passenger door was coming loose. Once again, I took the car back to Steve’s and advised them of the issue. They looked at the car and determined that a clip holding the panel on was either missing or not latched on correctly. It turned out to be missing, so I’m guessing the person who repaired my vehicle just shoved the piece back into place, hoping it would stay put.
Next time, I’ll exercise my right as a consumer and take my vehicle where I want to, not where my insurance company says to.

I’m super impressed with this place. I got rear ended and they sent me here. I dealt with Jolene and she was super professional and kept me in the loop about my car. They did an excellent job with the repairs on my car.

We took our 1976 Chevy Cheyenne Truck here. We had a new exhaust, new paint job, new wheels, new hood and much more! Our truck is running better than it ever has! No more stall outs! Steve and his team where fantastic to work with and we would recommend them to anyone that is restoring a classic or needing to update their current car.

A follow up on the last review. The owner was not happy with the review and said he would not work on the car again. This response may be a good indicator of the customer service to expect if there is a problem. Instead of trying to find out why a poor review was posted, learn from it, and then try to resolve the situation, the response was the opposite. An emotional reaction where the customer must be wrong and the shop will just refuse to address the issue. No one should be surprised my follow up review is poor.

I would never ever take another car/​truck here again. Promises made, promises not kept. They would tell me one date and then I would make arrangements to have someone drop me off to pickup vehicle only to find out vehicle not ready. Finally, I get my car back and they still did not do everything. I told my insurance company this shop should be off their approved list. Don’t be fooled by the smooth talker.

WHAT A JOKE THIS PLACE IS.
Had to file a police report because they stole my rear spoiler. Had my car towed here after a car accident — I didn’t want to go along with their crooked plan of «fixing my car» for thousands less than what they told my insurance company it would cost. I just don’t like doing crooked business. My «thank you» was a stolen rear spoiler and no returned phone calls. They just flat out won’t return my calls regarding the spoiler. Police report has been filed, I guess I have to wait and see what happens next. Sad, because «Steve» said he worked at the shop for 16 years before purchasing the company himself… and this is how he does business?