Paradise Fibers

Great selection IF you can go in person. Customer service is zilch! IF you can find someone they are happy to help, but no one will greet you or even look up when you enter store.

FANTASTIC YARN STORE! AMAZING SELECTION! Helpful inspiring staff! Best yarn store in Spokane! I was visiting from New York City and found this gem of a store! Wish I lived closer! They have everything and more! AWESOME!

Basically, yes, I’m a fan, because this store is like a toy store for me. It’s filled floor to ceiling with beautiful, beautiful yarns, in gorgeous colors. It has roving, and spinning wheels, and needles and dye and just about everything one could want except.. .
Knowledgeable, efficient staff. I was looking for a particularly brand of acid dye; they didn’t carry it; but what I was really looking for was the primary colors of any brand of acid dye. Some colors are «mixed» colors (composed of a combination of the dye’s primary colors) and some are not mixed (the primaries). One clerk knew what I was talking about and managed to find someone (after maybe 10 min.) who said basically that in the brand that they carried, all colors were «mixed» (this is OK, answered my question). She was away for so long, however, that I spotted another clerk and asked her the same question, but she was quite insistent that any red, yellow, blue colors were the primaries, and annoyed with me when I disagreed. No.
Checking out using the Unilocal deal – $ 50 coupon for $ 75 worth of goods – was also cumbersome, requiring a 5 – 10 min. wait while the clerk carried my phone (with the deal on it) to someone else to ask what to do. Every staff interaction took inordinately long.
However, I left with more gorgeous yarn than I expected to be able to afford and overall had a good experience. I’ll definitely be back, but I won’t expect a lot of assistance from the staff.
BTW, in the past I ordered from them by phone and got the wrong bobbins for my spinning wheel because I didn’t know exactly what I needed, and the staff couldn’t help, so it appears that the problem is pervasive.

I wish I had read these other reviews before placing my order for 2 skeins of yarn (out of 14 in stock). My yarn arrived within the week by mail, but my two skeins were from different lots. Really??? These people need to stop providing lousy customer service by mail order and stick to their brick-​and-​morter location so they can rely on their customers to provide their own quality control.

Unfortunately they have displayed a clear new pattern of bad service. Shipping is unreliable, and don’t even bother trying to contact their customer service reps. I had to jump through hoops for weeks trying to be part of their fiber club. Don’t waste your time nagging them to take your money. Knitters beware!
*They have flagged a huge number of negative reviews on Trustpilot and tried to flag my review as well. They didn’t even contact me to ask me to resolve the issue or take down the review… Further indication that they are super shady folks.

Zero customer service after my order mysteriously took 11 days to arrive after I paid 2-​day shipping. No response to emails. No response to phone calls (phone wasn’t even answered during day hours). Afraid that the business had secretly closed and took my $ 100 credit card charge with them, I filed a complaint with PayPal. After PayPal could not rouse them, it went to a claim. And the VERY DAY the claim was filed, they shipped my order, as quietly and weirdly as they had ignored me for the previous week.
Also, as reviewer Beth M. noted: «someone» has flagged all the reviews except the 5-​star reviews on Trustpilot, the review service that Paradise Fibers uses for their website. Which is super not conspicuous at all.

This place is absolutely magnificent! From the moment I walked in, I fell in love!
Truthfully, I have been yarn shopping in NYC, I have been yarn shopping in Seattle, in Portland — I have never seen a stash quite like this. Just rows and rows and rows and rows of luscious yarn. They also have a HUGE needle section, spinning wheel selection, accessories, bags, swifts, ball winders, whatever you need.
While here, I had to exchange a needle set, because someone had purchased the sharps and I prefer the regulars — it was seemless and they were so concerned with my satisfaction. I really could just go on and on and on. Every staff memeber seemed to love their job and want to help you.
If you’re a yarn lover and within 50 – 100 miles, this is worth the trip!

IM A MAN I DONT KNIT!!! Lol … It’s a joke! Well, I don’t knit really.
Anyways, my wife is the one that knits so I show up here because of her, although I gotta say this place is cool just to be in. Yarn up to the ceiling! Well stocked and tidy, beauty and the beast library-​style ladders that ROLL! I’ve been so tempted to get on em’ but I’m a chicken, I haven’t :(((((
I think yarn pieces are ridiculous, but I don’t think that should reflect off of this place. Staff seems always friendly and helpful. I did buy one thing!
A puny salted caramel for .25 cents.
If you knit this place is a must AND they have Unilocal coupons! :)

Went in for the first time in several months and noticed many of my favorite friendly faces were missing. The new staff wasn’t nearly as knowledgeable or helpful and some lady behind the desk named Rachel (sp?) was a mess and was rather rude. I don’t know what happened but I hope it’s not permanent… I used to really like this store.

This is the letter I wrote regarding my experience with Paradise. Sadly, in my case, Paradise turned out to be the flip side of Utopia. I sent this letter three days ago. Once again, they have not responded.
«Dear „Travis, Sara & The rest of the Paradise Fibers Family“
It is very disappointing and frankly unacceptable that you would notify me 5 days after my order was placed that my items are backordered. The order was acknowledged by you in two consecutive emails prior to this notice, leading me to expect a timely delivery. I called and you promised to call your UK supplier and get back to me that same day. I hadn’t heard anything by 1:30 pm so I called again and was told you’d been „very busy“. Once more, I was promised a call back „right after your board meeting“. That was three days ago.
As I explained in both phone calls, I leave on Oct 23 to conduct a workshop for impoverished women in northern Sri Lanka. It is imperative that I have all my materials with me. The courtesy of a phone call (I gave you my number twice) would have been appropriate, even if only to tell me you are unable to deliver.
Please cancel my order. You just lost a good customer and earned yourselves a negative review.»

My lovely roving arrived today in just 2 days from Washington state to LA for $ 5.00. I asked for the package to get dropped directly at my door since my apartment building is the home of many package thieves. They made that happen too. I am in love with these people. Thank you so much!

Overwhelming inventory of fabulous, unusual yarns and all the tools. Books, looms and spinning supplies. Super staff – helpful and knowledgeable. Online ordering is easy too and the econo shipping is fast. I could easily live here – love this place! And the guy in the kilt? Bomb.

My experience with these guys so far has been strictly online. I asked them a question via google+ because I had specific color requirements for a project. They answered it immediately and thoroughly. I placed an order on their online store and the items where shipped and received right away. In the end, the item was exactly what I was looking for. Definitely ordering from them again! I hope one day I can visit their brick and mortar store.

Oh wow, I love this place… I almost have no words. I have ordered yarn, a weaving loom and fiber online from them and have always been satisfied. To visit in person however, was a revelatory experience.
A huge, well-​lit store, knowledgeable, helpful staff, and an incredible selection of yarn, fiber, books, tools add up to the highlight of my recent trip to Spokane. I went in intending to test-​drive a spinning wheel and ended up spending almost an hour with one of the owners giving me my first lesson!
Although I did not end up going home with new wheel that day, you can count on my continued patronage especially when it comes time to make that big of a purchase. They’ve earned a customer for life and I will make it a point to stop in any time I am in Spokane.

Paradise Fibers is my go-​to store for yarn, fiber, and tools. The folks that work there are friendly, helpful, and approachable. They have a fantastic selection, and the store itself is beautiful! I would (and do) highly recommend them to anyone involved in fiber arts.

I have been shopping at Paradise Fibers for more than three years now and I have only grown to love and appreciate them more and more. Their customer service is great, their selections are amazing and the prices aren’t too bad either!

I loooove this site. I began spinning in April and have bought almost all of my supplies through them: Kromski Polonaise wheel, tons of roving, and lots of cool accessories. They have great weekly specials and are always very quick to response to inquiries. Their shipping is also incredibly fast, usually 2 – 3 days from Washington State to New York. I fully recommend them!

They really seem to have a problem with responding to e-​mails. I placed an order awhile back, and it was taking much longer to arrive than I had anticipated, so I shot them an e-​mail. No response. A few e-​mails later, I heard back from them, but by then I was clearly annoyed. They gave me a points credit, so I let it go. This time, my third order, I sent an e-​mail with a question about using my points. Again no response.
This is just poor customer service. My order arrived quickly, but I still have not heard back from them. Since they now have my money, and I have my order, I guess they must think I am happy. I am not. About the only good thing I can say in their favor is at least they have cheap shipping, and it is usually fast, if the item is in stock. But this thing about ignoring customer e-​mails is irritating. I shouldn’t have to send them three or four e-​mails before I receive a response.
I am looking for another source for the one item I have been buying exclusively from them, and when I find it, they will be off my go-​to list. I prefer to shop at Halcyon yarn, because they are friendly and professional, and I’ve never had anything but positive experiences with them. That kind of service is worth the extra shipping charge, if you ask me.

What a wonderful yarn shop! They have a huge selection of just about anything you could imagine: wool, cotton, silk, and more exotic fibers such as possum. The prices are resonable for the quality of the products. The store organization was not immediately clear to me; it appears to be sorted by brand. So if you do not have time to browse I suggest asking for help finding things. I found choices at several different price points so they do offer options for limited budgets. I only regret that I was constrained by time and suitcase space.

I was in search of Brown Sheep Company’s Burly Spun yarn in «Orange You Glad,» and unfortunately could not find it anywhere within the immediate vicinity. What resulted was a massive web search for this yarn, with little or no success until… like a lifeline from the sea of online yarn retailers I found Paradise Fibers.
I am apprehensive of online purchasing, so I decided to call the toll-​free number to place my order. I felt ridiculous calling to place such a small order, but the voice on the other end of the line was friendly and helpful. Not only did they have «Orange You Glad» they had it at a discounted price!
The purchase went smoothly and a few days later I received my yarn. I opened the bag and immediately got a whiff of patchouli… ahh, memories.
This place has great products and great customer service. I am glad to add this to my list of «go-​to» places.