The UPS Store

I use UPS regularly as I have a mailbox at this location. even after moving miles away from this location I continue to use. All of the employees have been great, especially the owner Jay. these folks make you feel very welcome and want to return time and time again. This is the way to run a small business!

I visited this store this morning. My package that had to be returned to Amazon was not sealed and my label was not affixed as I didn’t have packing tape at home.
I entered the store and the person working at the time, who was in the back, immediately came to the front counter and greeted me. Before I could even ask for tape or help, he graciously said, «I can take care of that for you.» I was pleasantly stunned, said, «Thank You,» and left.
My entire transaction took about 1 minute of my time and it was a great overall experience. I will certainly use this store again.
A couple of hours later, I received a confirmation from Amazon that my refund for the returned package was processed.

This is my first time entering a UPS store. I had to ship my computer and I was worried because it was really expensive. I had no idea what to expect but I learned about their pack and ship guarantee and I definitely want to suggest it to everyone. For a small cost, they pack the item professionally and if anything happens to the package they refund the total amount of the item plus all the packing costs. I heard horror stories about UPS not approving claims but with the pack and ship, they guarantee the claim back. On top of that who knew that UPS Store did professional print jobs? I am going to bring in my professional manuals to get them printed here because their prices seem pretty competitive. All in all, the guy was really nice and the service professional.

I hate having to go here or to any Post Office-​y type of place, but I have to say this UPS Store is super-​efficient and I always get in and out without a lot of suffering. If there’s a line, you might have to wait a bit because I don’t think I’ve ever seen more than one person working here at any given time. But again, once I get up to the counter, things move quickly and efficiently. Can’t ever say that about the Post Office!

The new owner– Jay and his employees– are competent and run a good operation. I’m a regular shipper there– several packages a week– and never had a problem. I can drop off my packages and don’t have to wait– they bill my account, I get a receipt for every item, and that works fine when there is a line there. The post office is good for smaller things. But If you’re sending larger items– 9, 10 pounds or more– it’s the way to go. UPS itself wants to charge me about $ 10 to come to my house to pick something up ($ 5.00 basic charge, $ 3 residential charge, $ 2.50 «fuel surcharge») PLUS regular shipping– this is much cheaper.

We use the UPS regularly. Most of the employees are great, especially the owner Jay. Most of the time we have our boxes sorted immediately and our mail is sorted in a timely manner. Sometimes there is a number of people needing services but the employees try to help out as quickly as possible.

I always had a great experience here and apparently Since 2011 the store has been taken over by a new manager Jay Kim who is a nice christian fellow. He had previously worked at another UPS Store before purchasing the store so he knows what hes doing. I had previous encounters with the old owner who I was not fond of but Jay is always more than helpful.
I highly recommend them over USPS which is such slow garbage service and Fedex which is overpriced especially in their copy department Jay has always worked with me and my copy jobs A+

November 10^th 2006 my mother shipped a Sony HDTV to me. It arrived a plastic box of broken glass. The packing and shipping had been done by the UPS store #4925 In Spotswood. They claim it wasn’t their fault, but let me tell you there was a ton of empty space in that crate when it got to me. Do they not have any idea that packing peanuts shift with a heavy item?
Never the less, UPS claimed responsibility for the damage and agreed to pay our claim.
Now it is January 22, 2007 and we still have heard nothing from the UPS store or UPS. Every time we call the UPS store in Spotswood they say, «The claim has been filed, it just takes time.» «How much time?» «We have no idea.» When I call UPS they say, «You have to call the shipper, we’re not the UPS store.» Funny, they use the UPS name. Perhaps I’ll start using the name «UPS Place» for my business! The business will be me throwing their items down flights of stairs! WEEE!
So today I speak with Heather Nelson at UPS customer service and she has the audacity to say, «The reason it’s taking so long is that it’s over $ 1000.» When I asked why the dollar amount had anything to do with how fast they paid a claim, she had no response. They charged me based on a dollar amount but now feel it’s OK to just wait? Why do I feel the dollar amount is a higher percent of my annual net income than it is to their’s. Is it listed in their policy, «Oh if we owe you a lot of money, it’s going to take a really long time.»? The UPS store says they call every week, UPS says they’ve only recently heard from them. I think they’re both lying.
I don’t know how FedEx would behave in this case, because they’ve never broken anything I’ve shipped. I ship a lot of music gear on ebay and I’ve never had a single problem. USPS is good too. I’ll never use UPS again and avoid on line retailers that use them.