A Advanced Heating & Air Conditioning

The guys who came out to do the work were knowledgeable except for one. The problem is he seemed to be in charge and overrode the good suggestions. Then to make matters worse when he did call in to complete the job the ‚“office manager” made the decision to leave the job incomplete and it took me a week to convince the insurance company (another review — Total Protect) that they needed to do the work that I had paid for. I will never allow this company in my home again which shouldn’t be much of a problem as they didn’t once return a phone call. I tried to not select a star but it wouldn’t let me.

A Advanced is the most deplorable excuse for a company I have ever had the misfortue to encounter. We’re going on an entire month and a good bit of money, yet we still have no heat! They missed the 24 hr appointment confirmation call by 3 days, then no-​showed to TWO confirmed appoitments without even a phone call. When they finally decided to grace us with their presence they were 2 hours late to the 4 hour window they gave us. Then guy kept leaving our door open, letting the precious little heat we had right out! (We’re running space heaters enough to keep us from becoming hypothermic and our pipes from freezing.) Ready for the grand finale? The heat only worked for a total of 8 HOURS before it started blowing cold air again!!! In conclusion, unless your home warranty forces you to use them (which was our downfall) STAY AWAY. You will just end up cold, broke, and furious.

You use this company at your own risk!!! I was charged $ 300 to replace a capacitor (a $ 20 part). They never told me about the trip charge or even called me after the diagnosis to ask if I wanted the work done or not. They just did it and charged me after the fact. The guy said the capacitor cost was $ 205, plus the trip charge on their website said was free. When I complained to Manny (the owner) first he hang up on me and then on text called me uneducated. How unprofessional and a rip-​off for a company. If you go to the Better Business Bureau website, you will see all the complaints filed against this company. Wish I had checked that before I called them STAY AWAY!!!

Had to use this company because of a home warranty. Never again. These guys are terrible. Not only did they make a mess out of the install, they literally ruined everything they touched. Two years after they replaced the AC coil, i am having to spend $ 1,200 to have it fixed again because of a leak. During that initial repair, their installer fried a $ 250 thermostat that they originally installed. the response was to tell me that it was in a bad spot and charge me $ 250 for a new one, plus a $ 50 rental fee for a temporary one.
During that same install in the middle of July, my house was 100. The installer was there until 11:30 and refused to bypass the thermostat and let the AC run over night to cool down the house.
They are not professional and terrible. When I tried to get my money back from Manny (the owner) he wouldn’t even call me back.
Bottom line, do not use these guys.

If it were possible to award a negative number of stars for this company, I would have done so. Three times they were called out to our home by our home warranty company to repair the same A/​C problem, and three times they gave us different stories on what was wrong. The A/​C still hasn’t been fixed, and it’s been weeks now. We’ve been going back and forth playing telephone tag with our warranty company and this bunch of clowns. This last time that we called them to try to get this problem resolved the receptionist said she’d have to put us on hold while she spoke to the supervisor about our problem, and evidently she forgot to push the «hold» button, because we heard everything they said to one another. The supervisor told her to put us off because they «weren’t making any money on this.» Needless to say, we will be telling everyone we know to avoid these people. (By the way – the address listed for this company is incorrect… it’s not in «Spotsylvania»…it’s Stafford, VA.)

Never-​Never-​Never.
My home owners insurance booked me with this company for an A.C. Repair. Three days in a row their technicians never bothered to show and never called. I left messages for the manager, dispatch, every place I could-​never did they return a single phone call. I was only able to speak to them when my home owners insurance representatives conferenced me in. After missing two days in a row, the same dispatcher that I booked my appointment magically no longer had my information-​funny, I just disappeared. She re-​booked me for today. Now why was I not suprised when again, they didn’t bother to show, call, and don’t answer the phone? Horrible, Horrible, Horrible company… I can’t even find their address on their web site, that should have been an indicator right away. I am writing a formal grievance to my Home owners insurance regarding this company.

As a part of the home warranty, these guys were dispatched to diagnose and fix the problem in my heater unit outside. While the work was fast and done well, getting the folks out to my house was a nightmare.
Part of the service time line for the home warranty is that your service professionals call you within 24 hours after the work order is entered. Strike one. I had to call these guys on day two and only then did they call me back.
Now, last I checked, when you make an appointment with me, that means that I want you to come to my house when I say I want you to come out. But these folks insisted on calling me back on three different occasions to «confirm» the appointment. The first time, I saw it as a courtesy. The second time, an annoyance. The third time? It tells me that you don’t have your shit together.
Oh — and then, they don’t keep the appointment. They give us a window but then, after having The Wife waiting around for the four hour window, they don’t send a technician. So I tell her to go ahead on to her appointments. What happens? I get a call from the dispatcher telling me that the tech is on his way. I told her don’t bother since no one is home — after all, they busted their end of the bargain and didn’t meet their hit times. So they said they’d be back the following day.
Wash, rinse, repeat.
They missed the time again but told me that the tech was held on a job and would come immediately afterward. Fortunately, The Wife didn’t make any appointments after the window since she anticipated the same crap from these folks. They were an hour late but they finally got themselves out there to take care of the heater.
Oi vey.