Anderson Tile & Carpet

Two weeks ago I visited this store and chose carpet. Roger, one of the owners came out and did measurements and sent me an estimate. I scheduled the work for installation today. I was told the installers would be here between 7:30 and and 7:45 am. At 9:00 am no one was here and no phone calls. I made four phone calls inquiring the status of my installation and got an answering machine every time. Finally I got a call from Roger, saying his installer was supposed to call me this morning as they would be late. I told him no one had called. He said he would look into it and call me back. 35 minutes later he calls telling me they are on their way. I expressed my displeasure at being treated like this and Roger acted as if I had no right to be put out by their behavior. HE then cancelled the job on me. I would not hire this business for anything in the world. They are not dependable, not communicative and have no respect for customer time. Terrible.

Very pleased with this company! They provided great customer service and always kept us informed of what was happening. We had a good size remodel project replacing all the tile in our master bathroom and then put new tile for the backsplash in our kitchen. We truly appreciated the communication aspect. The end product was just beautiful! Quality, quality work. Great people to work with.

Anderson Tile & Carpet laid tile & carpet in our basement. Very good products. Work was done quickly and the workers were very clean!