C & T Electronics

I have a Vizio big screen just out of warranty and it wouldn’t turn on. So I asked Siri for a TV repair shop and C&T is what she found. I called and spoke to Carl who told me if I brought it by they would give me a free estimate. I brought it in 2 days before thanksgiving and he let me know it would be after the weekend, which, was totally understandable. On The following Tuesday Carl called me and said my TV works perfectly and there would be no charge as all they did was drain the power from it and turn it on (Vizio had tried to do this with me on the phone but it didn’t work), which, they had done every day and every day it worked perfectly. Now a dishonest repair shop could have easily got me for a couple hundred dollars (the tv cost $ 1700) and I would have paid it and been none the wiser. Thank you guys for your honesty and integrity and if I can recommend anyone I definitely will!

Surely, I’m not one to give poor reviews over good ones, but when a customer calls and expresses his/​her desire for a quote as to how much it would cost to replace a $ 14 part of your TV within a reasonable price range and your snark response is «I wouldn’t even unscrew the TV for less than $ 150,» I believe it warrants a 1-​star rating in hopes to save someone else the time and embarrassment of calling this company for their TV repair needs.

I took my tv to this shop based on these great reviews. I left the shop extremely frustrated, broken TV in hand. The younger gentleman working had a way of coming across as very condescending. The willingness to fix my TV did not exist. Instead he asked me every question possible about our history with the TV (when it was purchased, how much it cost, did we buy it with the speakers, did it come with a stand, etc.) All questions were irrelevant to fixing the TV. Instead of helping, they just offered to sell us a TV that was sitting behind the counter that has been turned on and running for who knows how long!!! I will NEVER go back to this shop based on their customer service and lack of help. I expected more from a family business.

Best call I ever made. Totally fixed my Stone Age rear projection TV in less than 24 hours. Have no fear of calling these guys, they rock!!!

My Sony Bravia suddenly showed nothing but vertical colored lines. Called C and T and over the phone he determined that the panel was bad and I’d need a new TV. He described the inner workings of the Sony set, what the weak link was, and had suggestions for a replacement. Honest guy, in a land of disreputable repair people who will charge you $ 50 for a household visit to tell you the same thing. He also clued me in on the Costco warranty extension — For a few bucks more you can get 5 year warranties. Sweet.

My Vizio 55″ LCD TV had a burned out main board. All I know is that I went to the store, came home and smelled a burning plastic smell. I didn’t think much of it so I put the groceries away and went to turn on the cable box and tv. To my surprise, neither device was powering up. I began to believe there was a short or something while I was gone. I take a closer look behind the tv and other devices and it appeared the cable box and tv were fried.
Not knowing what to do next, I naturally looked for a tv repair service. I called a few and none of them picked up the phone. I called C&T and the gentleman was very attentive and straight forward. I brought the tv to his shop. I had no idea there was a tv repair shop there. Normally when I am in that strip mall, I am there for Sarita’s. Anyway, the tech helped me unload the tv and brought it into his repair area in his shop. He said he would call me when he finds out what the problem was. In my mind I knew this type of repair was not going to be cheap and what bugged me the most was I don’t even know what the heck caused all this.
So he calls me within a day and tells me that I had the mainboard of my tv was fried. He also pointed out the hdmi cable was burned and part of the hdmi end was seared/​fused into the mainboard of the tv. He went on to explain that the ground may have touched the hot wire in the junction box causing a surge. The surge went through the cable box first and from there, carried the current through the hdmi cord from the cable box to the tv. Bizarre, I never knew that could even happen. I even have a surge protector. He explained that the cable box should have stopped the surge and it should have never reached the tv. Therefore, the fault of the damage was on the cable company. Wow, go figure! He said that I needed to contact the cable company and let them know that their product was the cause for the damage to my tv and they are responsible for the repair, not me. Oh man, I had this sick feeling that it was easier said than done but I did as he said. The tech also said to give his contact information to the tech at the cable provider so they can discuss the issue on a professional level and he can provide documentation and pictures to reinforce his findings.
I spoke to the cable company and I passed the information to contact the tv repair tech. The tv repair tech interacted with the cable provider, sent the email with pictures and explanations. The next thing I know, the cable company is calling me back apologizing and informing me they will pay for the cost to repair my tv. I was amazed, shocked, and grateful at the same time. C & T went out of their way to make this happen. They could have easily just fixed it and charged me but they stayed professional and honest and guided me through this whole ordeal. Everything was resolved within days and my tv was back home and running in no time. I am forever thankful for C & T and recommend them. They demonstrate how honesty, experience, and care still exists.

I called them this morning in concerns with my 55″ samsung led tv. Yesterday I turned the t. v on and it wouldn’t recognize none of the hdmi cables. the guy told me to unplug the t. v for a few minutes. So i did and it works fine now. that was minor however the fact that the shop didn’t take advantage of my ignorance is what matters. I have been repairing computers sense ’94 and have seen the horrors of people getting taking advantage of.

I called this morning inquiring about possible repair work for my tv. In describing how my tv cycles on an off, the man I spoke to kept having me repeat myself and then became very condensending, to the point of being rude. I told him that just by the way he was speaking to me I would not be going there and he said that I had spoken like I was drunk. Instead of being helpful and wanting my business, he was insulting.