Medex Supply

If I can give zero, I will! I order something from them a month ago, the product still didn’t come yet! I bought steps for a guest who is going to visit 3 days from now last month.
They shipped half of the product and somehow messed up the address for the second half. So now I have a useless piece of metal in my house. I called, and customer service promised the second half will arrive yesterday which it didn’t without surprise. I called again today just to find out that they didn’t even ship it yet. They don’t even bother to send you the shipping confirmation or anything! If you don’t want to wait for a month and mess up all your plan, avoid this company!
Again, don’t order from them unless you enjoy being frustrated.

I HATE THIS DAMN COMPANY. This company is not professional as you might think. They take your MONEY the SAME day and return your refund in two months. This company gave me a headache because I bought a shower chair for $ 250 and I was afraid I would never get my refund back. After they take my money the same day, it took them 3 weeks for my item to ship and it was the wrong oder. When I had it and wish to return the product for a refund it took them two months. The refund could have been longer, maybe 6 months, if i had not call them everyday to bug them about my refund. Don’t be in my situation and save yourself from stress and headaches.
BEWARE — DON’T BUY STUFF FROM THIS COMPANY!!!

I wish I had the reviews on Unilocal prior to my purchase. I have had a terrible experience with this company. It has a very poor customer service. They are deceiving and have been stringing me along for the past 3 months! I purchased 2 thermometers from them. After, finding out that it does not meet the requirements needed for my office, I tried to return them. First, they said there will be a 15% restocking fee. Then, after sending both of them back in the same package, I did not get my refund. I called, and first they said they only got one thermometer back (eventhough both were put in on package)! Then, after finding both of them in the warehouse, they said they will only refund one, because I had opened the other package (thermometer). I tried to at least get the thermometer returned back to me, since I have paid for it, but to this date I have been unable to get it back! TERRIBLE, TERRIBLE, TERRIBLE company and customer service. I will never buy anything from them, and will make sure my colleagues will also know about this company.

DO NOT purchase from this company! They are very deceiving and will string you along. I purchased a chiropractic adjusting tool April 10, 2015. After waiting for almost two weeks without any kind of notification I contacted them to ask where my product was. They told me it was back ordered and would get there as soon as it arrived. When I asked as to why I was never notified, I was told that it wasn’t their problem but mine and it was my responsibility to call and check with them. In looking back, I should have canceled the order right then. When the item arrived my chiropractor told me it didn’t have enough recoil to it and to return it. What a night mare!!! After numerous emails that were not responded to and talking with an cs agent, they strung me along for almost a month before telling me it was a non returnable item due to hygiene. No where is it stated on the product page and never was I told by the cs agent in the number of times I talked with her. I had to file a dispute with my bank to get my money back and now I have a tool that I can’t send back since they will refuse it because it doesn’t have an authorization code and they refuse to give me one. They string you along and then flop you over a barrel. I pray my bank can get through to these crooks. Buyer beware!

One of the most DISHONEST companies I have ever dealt with. They constantly lie about shipping, orders, and refunds! Order took 2 months to be shipped and it was not the correct items. They repeatedly told me that it was shipped, but then returned to them. After checking with UPS, order was never shipped out when they stated. After live chat, emails, and phone calls, which again the lies continued, a return order was generated. A refund, over 1 month later, has still not been generated.

They charge you and say they shipped products which never arrive. Supposedly the products are shipped via UPS, but they cannot even provide a tracking number. They refuse to credit for the items which they, in reality, never shipped. So, you have to go through your credit card company and file a complaint to get your money back.
Avoid MedexSupply.

So far … I am undecided. It does take them some time to collect all the items from different manufacturers before shipping them to the customer. But this is normal, I think. The part that I did not like is their customer service. Two weeks after placing my order I called MedEx to verify the shipment date. The lady who answered the phone sounded rather annoyed if not grumpy — the whole experience reminded me of buying a slice of pizza at a «mom-​and-​pop» Brooklyn shop. I asked her to hold my shipment for two weeks since I was traveling out of the country. She agreed. Two days later I received an email from MedEx that my order «was shipped.» Go figure. I shall withhold my opinion until I receive the items (will work with UPS on delivering them at a later date) … but I am leaning towards going with somebody else next time. I will keep a close eye on my credit card bill though :)

This place has dishonest staff and should be avoided. I tried to order an item that many dealers drop ship (i.e. it ships directly from the manufacturer). I called, explained that the distributor is having inventory issues and two previous orders with other sellers never shipped despite showing that they had. I asked if they have actually inventory in their own warehouses or if it would drop ship. They said they had inventory. They didn’t. Backordered. They sent a different item without my approval, and said we could always do some sort of exchange when the item i orderred was available again. Well, I have to talk to a specific person for that, and she still hasn’t called me back. And to top it all off, my receipt says $ 62.24, my credit card statement says $ 67.24.