1.25 Dry Clean Supercenter

We have been coming here for over 3 years and have had no major issues. I always count my pieces before dropping them off, confirm the count there once they check in the items, and then count again when I pick up. I usually only drop off once a month, so my orders are very large. Recently, we discovered that we had received 2 pairs of pants that did not belong to us. How do we know? Because they are in a size my husband has never worn in his life. Since I only count pieces in, pieces out, I could have only caught this if I had checked every label when picking up (grey pants, black pants, nothing unusual looking). Now, we weren’t angry when we discovered it b/​c we figured it would be an easy fix — surely the person who got my husband’s smaller pants would notice and would also contact the store and we could exchange them. When we brought this to the owners attention, he asked for more info – like dates of drop off since they hand write records and might be able to track down what happened — the owner’s wife was very defensive, saying it couldn’t have happened b. c they keep records — perhaps, but the proof was in my hands. We provided 3 months of dates and waited. and waited. and waited. I phoned after two weeks and the only answer I was given by Jessica was that they found nothing. Hello? the pants didn’t magically appear in our closet. The dry cleaner’s is the only source of clothes going in and out of the house. No apology. No acceptance of responsibility. No recourse for reimbursement (they have a sign posted they will pay you 10X the value of the service for lost items). Needless to say, we are done with them as are our family members who also USED to patronize this establishment.
There are too many other places to go to, find another dry cleaner

My partner and I have been coming to this place for almost 10 years. I’ll agree that they have not always been friendly or welcoming, but we never had any major issues. Recently, however, they accidentally gave a pair of my slacks to another customer. Although I was not too worried about the situation, I was completely appalled by the customer service when the issue was identified. Jessica, the lady with the curly hair who doesn’t seem capable of smiling, is by far the worst customer service representative I have ever encountered. When I asked if she could call the customer and alert him/​her to the situation, she huffed and puffed as if I had asked her to go pick them up herself. She repeatedly said it was not her fault and there was nothing she could do. In not so many words, I told her that as a representative of the company, she could provide better customer service by offering to contact the other customer instead of treating me as if I was at fault and a mere inconvenience. Finally, after dropping in for 3 days straight, the other customer finally brought my pants back. I was assisted by Stephanie, who was much more civilized than Jessica. Much to their dismay and no thanks to Jessica’s behavior, they just lost 2 very loyal customers.