A1 Installation

We first used this company as a recommendation from a friend. They were pricy but got the job done. We moved into our new home and the previous owners left behind a dated media room and surround sound system. We had to buy a new receiver and projector to update the old system.
There were snafus with not being able to use my touchscreen universal remotes because they lacked the software to update them so we had to spend several hundred more dollars to get new, less fancy remotes. We also no longer have sound in a few rooms that once worked. No huge deal, just didn’t want to spend hundred of more dollars to hear the stereo in my bedroom. All in all, it was ok. Probably cost more than another company could have done, but they got the job done that week. We even used them to install a television on our patio and called them out to install another new component to our stereo system at later dates. We have been considering updating our home with automation and new cameras and using them since we had a «relationship» with the company. But when I tried to turn on our outdoor speakers, they didn’t work. I thought, «I’ll just call A1. They’ll tell me what to do.» They send a tech out and low and behold, just a button had been accidentally switched off on the amp. Guy wasn’t here 5 minutes. I never received an invoice. Imagine my surprise when I got a phone call about my past due account from their office. I had to pay $ 140 for someone to press a button. The woman I spoke with explained to me it was their policy to have a $ 35 trip charge and to charge the $ 95 hourly rate. I paid the amount but told the account manager I was disappointed and wouldn’t be using their services in the future.
I have had this company out to my home for several projects and have spent A LOT of money. For a company to care less about a relationship and future business really doesn’t make me want to continue to over pay for their services. If you are looking for good work, they are ok. But if you want a company and a relationship with a service I’d consider another company.