Best Friends Veterinary Hospital

Although the staff is friendly, I can’t help but notice that they do infact care about your pet… But they care about the profit from your pet just a little bit more. I took my brand new puppy in for his first check up exam and what I needed as far as shots. It wasn’t long before they came back with a quote at nearly 200 dollars. In disbelief I read the quote and realized that the shots and vaccines were only the first 4 items on a list of about 10 things he «needed to have done»… I tell the tech that I am only interested in doing the mandatory vaccines bc I am tight on money… She comes back with a quote of about 115. Alright I’m not going to sweat it… But I tell her I’ll be back next Monday cause I really need to wait till pay day. After she leaves the room I can distinctly hear her and the vet talking about why I’m not going with the first (expensive) quote and why I’m not doing it today. It made me feel very awkward and almost annoyed that the vet herself was trying to get her tech to push the sale… It’s a puppy not an item being sold in a retail store… Needless to say, I come back a week later and get my pups shots… At the end of the appointment she comes back with another quote for his next visit in which he will receive his booster shots. This quote is 270. First off, MY DOG ISNT EVEN SICK. Why am I paying this much for basic shots? Once again I read the quote and realized I am being quoted for THREE prescriptions for my dog that I hadn’t even discussed with the tech or VET. The prescriptions included flea medicine, heartworm preventative, and dental cleaning treats (wtf). My puppy won’t probably be getting the rest of his shots here…
But shout out the the vet tech Alicia for giving me a free sample bag of treats…

Dr Biehl is wonderful and so is the staff ! I came rushing up on a Sunday after my fourteen year old chihuahua wasn’t breathing well and had a seizure I knew he was in good hands with the staff and Dr Bihl she was quick to get him the care he needed and told me up front what tests were necessary and kept me in the loop the whole time. It was very obvious to me she cared about me and my dog. Luckily my dog was okay in part to her quick and good care.

Dr. Neal M. Bernstein​, DVM is the best vet my dog Oreo has ever seen. Oreo suffered for 2 years with a skin condition and was treated by Banfield and also an allergy specialist with many shots and no one was able to cure him. Within a couple of visits, Dr. Bernstein not only identified the cause but prescribed the correct medication to stop the itching and extreme hair loss. Now Oreo is back to normal with a beautiful full coat of hair and no itching.
Thanks to the entire staff for wonderful service and actually caring about Oreo’s well being.

I, too, don’t know how they have so many stars. Complete vaccines for one dog and bordatella and Lepto for the second dog, along with annual heart worm screen, and the bill was $ 420. We had a discussion over unnecessary procedures, which is common with this chain (once while getting the teeth cleaned, they pulled 13 teeth instead of the ONE they told me about), and much to my surprise, the vet gave the old guy the Lepto. I was livid. I did not want the vaccine. Unfortunately, this place has your hands tied if you like their groomer. The corporate office now requires the bordatella and the Lepto for all dogs who are being groomed. I have little Yorkies and usually spread the vaccines over 2 visits and one dog has had back surgery, so I’m not trying to go cheap but these people take advantage, and I will not be going back.

We are so impressed with Dr. Goodyear, at Best Friends Animal Hospital! She has a passion for her work and animals that inspires her to go above and beyond. She has researched and consulted with other specialists to provide the best care for our ferret and her unique medical conditions. She understands how much we love our fur-​babies and makes visits and our conversations a pleasure. Such a kind-​hearted lady! The staff is also great and caring.

I’m not sure how this place has so many stars. I’m writing this to hopefully save someone else from getting taken advantage of by this place. I came here for a routine vaccination, and check up for my lab that I found running up Beltway 8 a week prior. I am also newer to the area, I didn’t know any better. They will nickel and dime you for every little thing they possibly can. The vet diagnosed my dog with a test low positive for heartworms. He began to give me this whole spiel about using the fast treatment, the next thing I know my dogs vet bill for that day was 500 dollars. As for the treatment for heartworms, that was quoted at 2000 dollars when it was all said and done. When I came to my senses, I realized that this was outrageously priced. I found a place that offers the fast and slow treatment for heartworms, at a MUCH lower cost. Save your money, and don’t go here!

Dr Goodyear is wonderful and the staff is too! Took very good care of my cat. I had just moved here and was looking for a vet. My cat then for sick and needed to be seen. They have great hours for people that need to bring their pets in before or after work. I was able to get her seen right away. Will be continuing to come here.

I brought in two healthy dogs for rabies shots and annual exams. It was my second visit to the facility, but my first encounter with Dr. Bernstein. After waiting for over 20 minutes for Dr. Bernstein to arrive, he examined the dogs and determined that they both healthy but have ear infections. However, he would not prescribe an antibiotic and implied that a $ 37 ear swab for each dog was needed first. Instead of treating them or directly asking if I’d like their ears to be swabbed, he recommended a weekly ear wash. This was a first for me because my dogs have chronic ear infections (typical of their breed). I have never needed an additional $ 40 swab in order to get a prescription. I have never encountered this treatment for ear infections before. It doesn’t appear that Dr. Bernstein is concerned about the health of my animals.
His technician was equally unpleasant, unfriendly, and lacked basic communication skills. During my initial interview, she did not introduce herself and appeared bothered by the appointment. She also appeared irritated that I declined her recommended services. I overhead her speaking (in a disrespectful and irritable tone) to the person checking me out at the front about removing charges for additional services that were never offered. I find it disconcerting that this facilities adds charges to a client’s account before even discussing with them.
Overall, I got the impression that it is common for this doctor and his technician to «recommend» services that are not truly necessary and to get upset if you don’t want to purchase them. In addition, Dr. Bernstein speaks to his clients in a very condescending manner, as if one cannot comprehend what he is describing. Very strange and very uncomfortable situation to be in.

I brought my adopted shelter dog in for her first exam. Dr. Bernstein is a fantastic vet. He was very kind and very thorough. He gave me a lot of helpful info on helping a shelter dog to adjust and how to help her be a better pet. I was quite impressed with the amount of time he spent with my dog and will def. use him as our personal vet.

Friendly staffs, opens ²⁴⁄₇. The Doctor is patient with my dog and even gave us a discount for first visit. And the price here is very reasonable. What else can you ask for? Highly recommended!
Next time going to ck out their dog resort!

My toy pup was due for her vaccinations and yearly check up, but I’ve been putting it off until I was able to find a good vet in The Woodlands. I called first thing in the morning and they were able to fit me in at lunch the same day. The staff was incredibly nice and knowledgeable, and I was very impressed with Dr. Bernstein. He took his time to carefully explain everything and address all my concerns. They also had all the drugs in house, so I was able to get them the same day; I didn’t have to order through an online pet pharmacy as I’ve had to in the past.
I was a little peeved because their website said first visits are free for new patients, but I was informed at the office that’s no longer valid; the website did not indicate an expiry date, so I felt they should’ve honored it. They did give my dog a free bordetella vaccination, so that’s at least something. The prices are very reasonable.
I definitely recommend Dr. Bernstein and will definitely be returning.

So I came to Best Friends after a rough experience at MCAS. I brought my 2 newly adopted kittens because one was sick and the other was recovering. They were attentive, helpful and fast!
They did a 1^st exam complimentary for my sick kitten and gave me the instructions and prescriptions to help him get better. They took a peak at the other kitten to confirm he was getting better. Both kittens did great and felt comfortable.
The waiting room and exam room was very clean. No odors or fur. I was very impressed.
I brought my daughter (4 yrs old) with me and she had a great time and the team was very sweet to her. She also got to meet some other pets which she loved.
All in all I HIGHLY recommend Best Friends!

I’ve been using Best Friends for about 7 years. Love these guys. My dog was a rescue. He had adult and juvenile heart worms, was under weight, had worms in his stool and had pancreatitis. They helped us through all of it. Our dog is healthy and happy. The staff genuinely loves dogs. They treat my pup so well he actually likes going to the Vet. He gets excited about it. I have worked with Vets in the past that seem to be all about padding their bill. These guys are not that. They recommend reasonable approaches to any issues. I couldn’t be any more comfortable with these guys and would recommend them to anyone.

They are the best vets I have ever used. My ferret is back to feeling great and begging for treats. Dr Goodyear is amazing. She figured out what was wrong, found the infection, and gave him a shot. I have oral meds to give him for 3 weeks. I can tell he is feeling better already. I take my dog and my cats to Dr. Goodyear also. My dog actually gets excited and eager to go see her. The dog knows when I pick up her kennel and carry it to the car that she is going. She runs to the door tail wagging.

They did such a great job with my Peanut! Everyone is friendly, and they care about your pet and their well being. My baby has made a full recovery. I’m very grateful that I was able to find them

We LOVE Best Friends. I have 5 dogs. Three of them are pure-​bred rescues, with typical purebred issues like allergies, ear and skin problems, etc… Dr. Goodyear is awesome with them… they all love her… and she is even better with their worried, freaked out human parents :-). She is patient and thorough. She diagnosed a very serious condition in our special needs Springer when Mini was just a couple of months old, referred us to a specialist and now provides the BEST follow up and long term care!!! Mini’s health is closely managed and thanks to Dr. Goodyear, we have that sweet little face to kiss every day. We are very grateful fur parents!!!

We just made a wonderful puff ball of fur AKA a Bichon Frise our newest family member and since I am new to Spring (and had only cats for the past 16 years) I needed a new vet and my All Cats Vet would not be a good fit. :) I researched a long time and I kept coming back to Best Friends Vet & I am very happy I chose them! FYI, They have an excellent grooming & boarding facility next door as well that I also give a solid 5 star rating! I went to tour the vet office the weekend before I got my new puppy and they were very kind. I made my appointment while I was there and to my pleasant surprise, it was free! I have taken my puppy back three times now and each time the staff and Dr.‘s (Dr. Mills & Dr. Bihl) are excellent!!! I have no worries and they listen and answer my questions (I ask a LOT of questions). I love their hours (7 days a week) and they have enough employees to handle my needs if I have an emergency. I am very pleased and I recommend Best Friends!

Noticed my dog had a tick. Used Unilocal and found this place open on a a Sunday! They removed the tick for free, gave my dog a treat and gave me follow up instructions. I’ve found my new vet!

Attention Relocators! My husband and I moved here a year ago. No friends, no family which means no recommendations, that we were familiar with. We moved to The Woodlands and my chihuahua got sick, he actually ate a pistachio whole and he could not break down the shell. So an emergency visit is never fun. Needless to say, I ran to my neighbors house and asked where they bring their dogs. The told me about Best friends Veterinary office. she recommended Doc Robinson. Doc Robinson saved my 5lb Chi. He was so kind, and helpful. He spoke to us for over 40 min. He never once looked at his watch or was interrupted. He was patient. My chihuahua is a little nutty about going to the vet as most dogs are. Doc Robinson went as slow as he could but we had to sedate. Lester was edgy to say the least. He took such good care of us. His office staff is Excellent, truly compassionate and total animal lovers. Coming from the East Coast, I can tell you that The Price is right! I am really, really glad I found them.
10 stars for Doc Robinson and The staff at Best Friends Veterinary Hospital !!!

I take my dogs to Best Friends and have never had a bad experience. The staff is polite and they truly care about the pets. I take my dogs for wellness exams, when they are sick, and sadly they had to put down one of my dogs when she had cancer. They have a special room there for this and it was so peaceful and not like a clinical setting. My beloved Bernadette and I were able to be on the floor together while she passed. The ceiling was painted like the sky. It was very dignified and peaceful.