Dillard’s

I went in last night and I went to the juniors dept. there were 3 young female employees by the dressing room talking about life and what their plans were for the weekend, no greeting no nothing as I went in/​out of the dressing room. I then go over to the bathing suit section and 2 female employees are discussing an employee they do not like and that she will be leaving at the end of the month, she makes too much money. These are middle age women.
I then ask one of them to check me out, she told me 5 times my credit card did not go through. I get a notification from my bank that they suspect fraud because it was charged 5x by Dillards!
This use to be a quality store, but this is ridiculous and I will be hard pressed to go back. I can go to Macy’s and get the same stuff and better service!

The store manager either got fired, called in sick, was kidnapped, quit, or was abducted by a UFO. I pick «D» all of the above!
I was up in the linens department where it looked like it was hit by a hurricane. To make matters worse, I didn’t find a whole lot of merchandise or sales people, I wandered around aimlessly trying to find someone to help me. I’ve got better things to do.
Did looters come in?
It looked like a bunch of preschoolers jumped on the beds and pulled everything off the shelves.
I have to tell you when I was in college back home, I worked at Dillard’s, ironically in the linens department and our area never looked like this.
I was looking for a new bed spread and it was literally impossible to go thru the aisles to look at anything.
The rest of the store was perfection. But sales people were few and far between.
Clean up this mess! Unacceptable.

Very poor quality service of the sales associates in the shoe department. I hate to stereotype but I can’t help it when they all 3 were lazy and didn’t seem to want to help customers.

This is my first stop when I need that special occasion dress/​outfit. I love the downstairs fashion area at the mall opening. And they have a great shoe department. I worked in the shoe department part time as I was finishing up my degree 10 years ago. It was a good environment to work in with the exception of one thing… the shoe addiction that women get hit me hard core. But with that being said I realized that most quality shoes are worth the purchase.
I’ve been shopping here since they opened 12+ years and the staff is normally very helpful. Tonight I needed a wedding outfit and Alexandria was working the Chelsea and Voilet/​Gianni Bini area. She was incredibly helpful and friendly.

I like Dillards-​I know that I’m probably the last person to say that on earth. They have really great sales and they have alot of nice items there. They do not have the overall aesthetic beauty of Nordstroms but they do what they can. They’ve been around for quite awhile and I’ve always had very friendly service at Dillards.

Bought a couple of shirts that were reduced 65% off. The return policy is for 3 days for clearance merchandise. Of course, this was not stated to me at the time of purchase by the sales rep nor is it written on their standard 30 day return policy at the cash register. It was pointed out to me on the receipt. Clever, most customers only see the total at checkout. I was given a gift card for the return. That will be the last $ 50 Dillard’s gets from me! Good thing Ralph Lauren has a website.

Typical department store, but their sale on Sperry Top Siders, could not be beat!

There is a lady that works at Dillards in The Woodlands Mall her name is Velvet. She is fantastic! She helped my daughter and I pick out a Christmas present for my wife and looked all over the store for matching blouses and accessories. Customer service like this is hard to come by these days and is much appreciated. She even offered to meet with my wife after Christmas to help her re-​style her wardrobe.

This Dillards has less quality merchandise lately. Shopped here the other night and actually couldn’t find anything I really liked. Might have to go to the Galleria if this continues. The styles have become less updated and boring.