Dryclean Planet Turn Key

I took a pair of pants in to have the zipper fixed a week ago. They said (and wrote on the ticket) that they would be ready by Friday, November 13^th. I went to pick them up yesterday (Friday) and they told me they weren’t ready yet but would be by the next day. I went back today and Daniel, one of the employees, looked around for a while and couldn’t find my pants. He said they «might» be at the alterations place. I asked what they could do about this, and he got an attitude with me and told me they weren’t going to do anything. I asked to speak to a manager, and he refused to call him or give me his information. He also told me they were going to charge me double the price the original person wrote on our ticket. While I was there, another woman came to pick up her clothes and they couldn’t find hers either. It’s ridiculous that they can’t keep track of where clothes are, but the customer service and the rude responses from Daniel made the experience even worse.

First time reviewing. Been a member but haven’t written one. Been a customer here for 4+ years. Hope I’m not being too biased either, but I’m just a lucky customer that also takes care of her clothes well.

As good as it gets! I love this place.
It’s all simple. PRICE AND SERVICE IS GREAT!
With this economy, this place is affordable and does their job.
The best thing is same day service! Saves me all the time, as long as I drop it off before 9 AM. But sometimes they let me slide if they can.
I only write reviews on here when I mean it.
I have never had a problem here for the past few years. But I have noticed one or two customers getting rusty, yet it’s only the customers fault. HOW DO YOU EXPECT ANYONE TO WASH DIRTY STAINS YOU CREATED OFF YOUR SHIRT THAT HAS BEEN ON THERE FOR 31 564 313 247 YEARS?! Of course I am exaggerating, but that explains how some customers are rude to the workers here. If some customers were educated (with some science and logic in their head), they would understand that some things can’t be possible. I feel like the Manager does his best. And of course mistakes happen to everyone everywhere, so the store still compensate you even if something went wrong.