Firestone Complete Auto Care

As I was driving home I decided to check and see if any oil change shops were still open, fortunately some of the bigger names were, like Firestone. By the way? Unilocal has the wrong pin location, it’s the northbound side of 45, passed Rayford.
Just walked in at 6:30, I asked for an oil change. I was told «I can’t do it, you didn’t make an appointment and I have a few cars in right now». Most of the bays were empty. I simply left, when I was asked if I’d want to make an appointment my response was «I wanted one while on my way home» & his was «we close in 20 mins anyway»…actually you’re 10 mins off there pal and that’s irrelevant.
I get it, it’s almost closing time but the hours clearly state that it’s open until 7pm & an oil change doesn’t take that long.
Needless to say Firestone is not on my list of places to go now.

They were so helpful and attentive and cheap! Awesome people. We were in and out quickly. It’s was also a very decent price

I always worry about a mechanic lying to me and trying to rip me off, and that summarizes my experience with this Firestone very accurately.
I took my vehicle to them in May of 2015 to have them inspect my brakes and recharge my A/​C. They told me that I needed to have my rotors and brake pads replaced and recommended several other add-​on services, adding up a an $ 800 bill. I doubted the accuracy of their diagnosis and came in to take my vehicle to another auto shop for a second opinion. When I came in to retrieve my car, they informed that I didn’t really need to have the add-​on services, and reduced their estimate on the brakes & A/​C so that the new total was about $ 600. Why overcharge me for services, and recommend other services, if I don’t need them?
I took my car to the Pep Boys down the street, and they told me that my rotors and brake pads did not need to be replaced, and they were able to resolve both my brake and A/​C issues for $ 200. I have not experienced any issues since then, so I believe that Pep Boys provided me with good information.
I would be very cautious about what information you receive from this location. Before moving to the area, I used Firestone many times with positive results, but I will certainly not be returning to this one. They are very friendly and courteous, but I now wonder if they’re only doing so to get into my wallet.

They made a terrible day a wonderful one. I am a car idiot. So as a typical woman who never gets her oil change done, I finally go in. After my alignment and oil change, We discover a slew of very dangerous brake issues. My brake lines were bleeding and the brakes were about to go out any minute. The staff made me feel calm, safe, and well taken care of. They were passionate and not about the typical up sell. I will keep coming back.

Though my situation did not turn out to my benefit. The guys at this store were amazing. Lonnie, Matt and Eric were so extremely helpful to me and provided me with a lot of great advice and coaching. Eric, manager, even took a conference call in support of a faulty service issue with another service provider.
I never felt like a number and they were extremely accommodating.

Went in to get a timing belt replaced on my Toyota Camry. Learned that it’s good practice to have a few other items replaced at the same time. I had to pay about $ 1,000 for this, which seemed a little on the high side, but I was already without a car, and none of the other shops I heard of were open. I got a surprisingly rapid turnaround (same day).
The only thing really lacking was the part where you have a conversation with the guy at the counter. I felt like a number, and that my questions were an annoyance to them. Just a little more personal time and an explanation of what they were wanting to do would have gone a long way.