H-E-B

It pains me so to write an update to deduct stars from this HEB. For years I have been a loyal customer here, spending on average the better part of $ 100 per week on groceries. I’ve watched this location transform from an HEB Pantry to a full-​sized HEB; I know it like the back of my hand since I’m here so frequently. But I find myself shopping less and less at this store, which means I’m spending less and less and more and more and other stores.
I’m reducing my rating of this HEB for several reasons:
This HEB (and I’m not sure if it’s just this one or all HEB stores) is clearing more of the shelves of name brand items and replacing them with HEB-​branded items. Block cheeses seemed to be first; then came the tortillas, then the wing sauces, the salad dressings, other condiments, cold cereals and pudding mixes amongst other items. Today it was the shortening. Since I’ve used Crisco to make my own pie crusts for 35 years, Crisco is what I want. What? Only HEB brand. Crazy thing is, the majority of their brand had an expiration date of October, 2015 on it. Wild, since the mostly-​used tub of Crisco I’m replacing in my pantry has a 2017 expiration date on it.
Looking for a pint (16-​ounce) container of Daisy regular sour cream? You won’t find it here. This HEB only carries a squeeze container of Daisy — which is 14 ounces. Everything else is their brand or the Daisy Light or fat-​free sour cream. The 32-​ounce container of Daisy regular is available — but what if you only need 1 pint for a recipe? SOL. Oh, yeah, right! You can buy the HEB brand!
Shopping carts: Oh happy day when this store got the mini carts like the Vintage HEB had years ago. No more having to navigate around a crowded store with 10 items in a jumbo cart. Except. .. all of the mini carts are out in the parking lot and never near the store entrance. EVER. Want a mini cart? Find one in a cart corral and bring it in yourself, because you’ll never find one waiting for you at the door.
Produce: I rarely even purchase produce here any more. Lemons are always laden with seeds. Limes are the size of marbles and turn brown in about 3 days. Peppers are more wrinkled than a centenarian. Jalapenos aren’t hot. Apples frequently have bruises on them. Grapes are always expensive. Greens generally are wilting. Bananas are usually very ripe.
Meats: sub-​par. Shrimp is still excellent, though, as long as it’s Gulf shrimp. Go elsewhere for all other meat products, as the beef (even choice cut) is tough and not worth the money.
I’ve availed myself of other grocery stores in this area that carry the brands and quality of merchandise that I want. If I’m forced to purchase a house brand, then I’ll shop at stores that are a whole lot more civilized than this store has become. It’s gotten to the point that if you aren’t here prior to 9 AM on a weekend, then you’re parking near the Walgreen’s and you’re bumping elbow to elbow with every person that lives in this vicinity as they lament about the picked-​over stock on the shelves.
So disappointing. So very, very disappointing.

Love the pharmacy. Good pricing and friendly, knowledgable staff.
I use the automatic refill option so I get alerts when my prescription refills are ready.
You can pick up inside the store or use the drive thru window.

Our favorite heb. Great layout and employees. Fresh produce. If they don’t have it they order it for me.

I prefer to do all my shopping at HEB. The employees seem to enjoy it and I feel more comfortable shopping there for it. It’s close to my house, easy to get to and I am not stressed AT ALL when I shop there (unlike another store). Their meat department is absolutely wonderful, including the prices. Really good choices too! Quite frankly, when I moved to Spring I made sure my new home wasn’t anywhere near «the other store». I love you HEB!

I have a love/​hate relationship with this H-​E-​B… I love H-​E-​B, they have a great selection of items and speciality food and you don’t walk out spending $ 500 for half a cart as you would at Whole Foods. My gripes are mostly this stores planning. I’ve been shopping here for about 2 years now and they seem to be continuously out of stock for common items. The store itself is rather busy, but one would hope with this knowledge we could keep supply up. Come for chicken broth? You have about 15 different selections to choose from but only 1 may be available. Don’t see it? Check behind the beef or veggie broth, other regular shoppers have what I believe now resorted to hoarding everyday items in different spots in case of apocalypse. (possible exaggeration).
Also their checkout process (at times) has been not thought through so well. I have been many times to see a multitude of express check out stands open with 1 or no people and a swarm of shoppers with full carts trying to cram into the slim few that are not express open. Have watched as a management type opened (another) expresss check out lane to «alleviate» the congestion… Not quite the outside of the box thinking we were hoping for. If you have ever been to H-​E-​B you know that they have the auto print out scan stickers for fruits and veggies (helps move the lines along so cashiers don’t key in the codes) these are great and I’ll use them when they are operating (which isn’t often). I was called out by a cashier who asked why I only used the stickers for a few items and not all. Had to explain to her that their one machine that worked was on the other end of the veggie aisle and I didn’t know it was mandatory for me to fight back through the flow of traffic and people to utilize the one machine that was operating that day so that she didn’t have to key in the codes… Next time I’ll remember I’m there to make their life easier lol. Aside from the minor glitches and off the wall employee or two it’s a great place to shop.

I’m giving it a 2 star because the employees are pretty nice and helpful but I recently bought Mama Mary’s Gluten Free Pizza Crust from here (about a week ago) and the expiration date is March 18^th, 2014. Do y’all not check your expiration dates on your food items when you’re stocking? Or you haven’t been selling these since before March? I called to let them know and all they said was ‘thanks for letting us know.’ AWESOME. You’re welcome but do I get my $ back? Nope!

Good services good employee they are really good they help you really fast I’m glad that I have HEB beside my house

This is the dirtiest HEB I’ve ever seen but I do have to say they have the nicest employees of any grocery store around. Just needs a good dusting especially in the hair care area.

I love this heb. They make grocery shopping actually fun. They carry so many things that not every heb does. I won’t go to any other heb. The parking situation is good, and near my favorite smoothie place.

I’ve been coming to this HEB for over a decade. I know where everything is and the changes they went through the years. Customer service is excellent! The partners are so awesome! Super nice and helpful. Very clean and overstocked. I get my groceries, wine, sushi, meat, seafood, and everything else. Samples are available in each department. I can’t shop anywhere else. I love my HEB-​here everything better!

Every time I come into this HEB they are very helpful, and all the employees have been there for so long they know you it is a great shopping experience!

Although it can get packed, it’s still a great store to shop at. Very clean, organized, items are constantly being restocked and everything is organized,

I love this HEB. The layout is great, lots to choose from, large spaces so you never feel over crowded. I’ve never had to wait too long in a line here. I’ve always gotten my fill of free samples, and I’ve always found what I was looking for. Possibly one of the best HEBs in Houston.

I love their amazing selection here. Potato salad, hummus, sushi, cheese and lunch meats just scream my name when I walk in.
I found it incredible helpful to find a gluten free section without the crazy marked up prices and everyone is so super helpful. I feel like they have a Wal-​Mart greeter type person in produce. I see him there every time floating between fruits and beers. I thought he was a beer rep at first when I met him at the beer coolers but after a quick chat, I was soon lapping him at import talk. I appreciate the help anyhow.
The produce is awesome here, the prepared foods are fantastic and if I could partake in those giant cupcakes, I’m sure they’d be awesome too.

The only thing preventing the HEB from getting a 5 star rating is the existence of Market Street stores up in Dallas.
As with All HEB’s around here, the staff is excellent and courteous. I’m especially impressed with the Cheese selection at this location. There are stores closer to me than this HEB, but I’ll drive past them to shop here.

Just go there. H-​E-​B is the freshest and all around best.

This is the best HEB ever. I am so sad that I can’t frequent this store as often as I did when I lived in this area of town. It’s clean, friendly and always fully stocked. They are everything a picky grocery store shopper could ask for. *Sighs* How I miss my HEB! The stores in Kingwood could take notes on this store!
I went here so much, the employees knew my name. Unfortunately, this store is super crowded on weekend mornings, which is when I have time to visit.
Also, their hair products section could use some work. A few of the items have apparently been sitting there for awhile and have accumulated dust. But, their beauty section is great!
If I lived in Spring, this would be my grocery store of choice.

Love this store as it is clean and has plenty of workers for checkout lines. Meat and produce make Kroger look silly. Also enjoy the smell of crawfish boiling when I leave the store. Only negative is that most shoppers in here block isles and are in la la land.

We went on a Thursday afternoon around two. It wasn’t very crowded for which I was thankful as I suffer from PTSD. Having recently moved to Houston we aren’t familiar with the store layout and we had a lot of shopping to do.
Great variety to choose from. Well stocked. Nice displays. Helpful staff willing to feed you samples at every turn to sell you HEB brand products that are currently on sale. We were shopping for a brisket and even got friendly advice from another customer.
Business started to pick up the closer it got to 4:00 pm and my PTSD got the best of me. Two hours in a grocery store is more than I can handle. As I write this, my wife is still inside HEB finishing up our grocery shopping. We will be back here. We are both very happy with this store.

To some it might seem odd to give a grocery store 5 stars… after all, it’s just a grocery store. I have been in this HEB a few times in the past but only to grab gum or cash, but never to actually shop.
Last Saturday I decided while out that way to see how this HEB compares to my Spring HEB. I absolutely LOVED it!!! I was like a kid in a candy store!!! Everywhere I turned there was a different set up with all these free samples!!! From baked goods, to lasagna, to coffee & so much more!!!
Due to the fact that the Spring HEB has never been updated, nor probably ever will, I found myself stuck staring at all the great items. I swear I was looking through the ice cream section for a good 15 minutes!!! It was amazing!!! Everything was fully stocked & beautifully organized!!!
So after I finished gawking at the ice cream section I went down about 2 isles & saw all of these super cool kitchen appliances… mixers, blenders, pots & pans, etc. All of the sudden I felt like I was in Target!!! It was LOVELY!!!
They had an awesome bakery & deli & everything was so darn colorful!!! I got to check out & there was no wait!!! Dang!!!
I hate driving all the way down Louetta due to the construction that seems as if it’s been going on forever, BUT I will definitely grin & bare it to get back to this beautiful HEB next time I need groceries!!! I can’t remember when the last time was that I had that much fun in any store, let alone an HEB!!!