LA Fitness

Total joke. If I could rate this place zero stars I would. Went to sign up and dealt with Cooper. He was amazing! But the manager Manny would not bend on enrollment fees and stressed company policy. We left and mystery shopped him by phone and got completely different pricing! We decided to join elsewhere! On top of that, we contacted corporate who were deeply apologetic and promised a DM would respond immediately. He finally called one month later and left me a brief voicemail after almost a dozen other complaint emails! I didn’t even waste my breath returning the call. If you can afford it join Life Time Fitness or 24 Hour Fitness. Avoid this place like the plague!

LA Fitness will not freeze a personal training account, even with injury and lack of available openings in evenings without harsh penalty. We have a large number of unused sessions built up due to an injury sustained at the facility during a session and from unavailable training after work hours. Our only options were to complete and pay additional monthly fees to finish up prepaid sessions, pay ½ of balance due (3 months) and complete built up sessions within the month or complete as initially intended and forfeit unused sessions. We have been paying monthly membership for three people plus $ 420 a month for personal training (9 months). LA Fitness doesn’t seem interested in retaining clients. The OM said we should schedule 3 months in advance online or through the app or go to a different gym for additional evening session options. The online and app doesn’t permit scheduling that far in advance, only a week. He doesn’t know his own program or app. Our membership is for a single gym, close to our home. We are not interested in a commute to work out. We are terribly disappointed. All we wanted was to freeze until we are caught up, waive extra monthly training fee to complete prepaid sessions, or cancel our last 3 months and let us finish out our built up sessions. As much as we liked the trainers, the lack of policy for unforeseen circumstances with both the gym and client is not in favor of the client. Proceed with caution if you get into a long term contract with this facility. We will not be continuing to give them business.

If you want your female significant other, whether it be wife, daughter, girlfriend or granddaughter to be gawked at, harassed, and lured into staff misconduct via the deception of a false training session, than yes, go there.
Their Corporate office was warned about a guy there named Manny who we’ve seen do this, and he’s still there. He has even doctored up fake reviews to make it appear as though he’s not what is obvious.
Several friends had stuff stolen from there also, and most of the cardio machines don’t work.
Great place, way to go Spring, TX *sincere sarcasm*

Always nice to find a la fitness everywhere in houston. This one is nice compared to the one in las angeles that I went to.

Equipment is hardly checked. All the girl in the morning does is come in and sleep in the kids center. That is if she shows up. As I am typing his… I am sitting in the parking lot waiting for the gym to open. We are now 26 minutes late.

Literally no one here reracks their weights, and literally no one on staff cleans up the free weight area more than once a day. Give yourself extra time for lifting so you can wander around and track down the missing dumbbells or fixed weight barbells you need because they definitely won’t be where they’re supposed to be.
This is the smallest LA Fitness I’ve been to as well. About 5 benches for dumbbell lifts and they’re usually claimed by someone not actually using a bench but who wants to set their water bottle there while they do curls behind it. Two squat racks and a cage, but they’re crammed very close together and it’s kind of hard to load up a bar if the rack next to you is also being used.

Great gym! I love that they have a wide variety of equipment. They also let you use the studio for whatever you need when there are no classes going on in it. Located close to a smoothie king!!! The staff is very nice but I wouldn’t choose them as personal trainers. Not too qualified. Also, there are only 3 squat racks. Everything is well kept and clean.

This location is the most convenient for me and I just need to workout. I gave a review last month. I decided to update after the customer service I have received from an employee. This person was really rude and not helpful at all. On my Unilocal check in I see a guest pass. I click on it and get a pass for my sister who was in town for couple days. I fill out everything needed and go to the gym front desk. The guy that who was helping me seemed very irritated and mad before I got to talk to him. He kept sighing and rolling his eyes. I hear the irritation in the tone of his voice. It’s my first guest pass. I didn’t know it was so complicated and so much work to get a simple guest pass. Then he says he will send me the guest pass to my email. I asked him for his name. He ignored me or pretended not to hear me. More sighing and more eye rolling. Then without further instruction he walks out the door and leaves me hanging. No confirmation & no explanation. I didn’t ever receive an email for a guest pass. There was another guy sitting at the front desk trying to avoid eye contact with me. He was like its fine go ahead and workout. I will find out the guy’s name and report him to corporate. I will never ask for another guest pass!

I can’t stand this location. Something is always broken (8 ellipticals and only 2 working the last 2 months) and the workers SUCK! Tried to sign up for a personal trainer and got the run around and I’m not gonna just give my money away for unprofessionals. I will find a new gym soon b/​c this location is going straight to hell in a hand basket! TERRIBLE! Oh and where are the housekeepers? No one is keeping this location clean enough.

..
I wanted to share my experience with LAFitness… I have been a member for over 6 years and go to the Westheimer/​gessner location Mon and Tues to take a specific class… when you walk into the door there are ALWAYS 10 – 15 people waiting to check in… mind you behind the counter there are ALWAYS 3 – 4 employees standing there doing nothing with one man checkinging people in the process takes ten minutes easy… Yesterday I said something to the man about it his reply was the most rude arrogant belligerent response you could imagine… I went took my class when I was leaving I requested the phone number to corporate office… As I was on phone with corporate therepresentative asked for me to take a pic and send so I did… I asked for a call back from manager to discuss… I received a call about 3 pm today from a man named David I asked for his last name he REFUSED to give then proceeded to tell me how he didn’t appreciate my behavior and I was wrong… I was dumbfounded… When I asked for his supervisor name he again REFUSED and told me he wasn’t going to make that available to me he ran the TEXAS division… I asked for an identification number he gave me DAVID 1 887 654 and that he was the end all to be all in this corporation… I told this man his nerve was off the chart and he doesn’t employ me I EMPLOY HIM… I called back and nobody wants to give any information about who runs this company and the level of ignorance and rudeness just keeps on rolling from the top of the company all the way to the minyons who answer the phone… I cancelled the membership… The facilities in Houston Texas are not only poorly ran but filthy dirty… I plan on sending the recorded conversation to the better business bureau along with other divisions in the LAFITNESS directory. The only reason I kept the membership as long as I did was one particular instructor and the rest of the group fitness is ZUMBA ALL DAY EVERY DAY… YOUR TEXAS DIVISION IS RUN SOOOOOO POORLY BUT AGAIN FROM DAVID 1 887 654 HE RUNDS THE SHOW AND ITS OBVIOUS POOR MANAGMENT POOR FACILITIES

Great gym, staff puts weights in correct places in the morning. They all seem very friendly. Restrooms and locker room are clean. Only gets really crowded from 5 – 7 pm so I try to avoid those times.
They actually close at 6pm on Saturdays and Sunday’s, don’t know why it says 8. I’ve made the mistake of getting there at 6 to find out they close that time.

This gym is terrible. Most employees are not professional. No greetings, no eye contact, no smiling attitude. You might get a hello or welcome 1 out 10 times. Employees seem distracted with their personal conversations, cell phones, each other. It would be nice to go to a place where you are treated to good customer service and not feel like you are a burden by making them actually do work and swipe your ID card.

I give it 5 stars for Zumba instructor Tykisha. I have been to 3 of her classes and I am hooked. She is amazing and will work you out! One day I hope I can move my body like hers! ;D

DO NOT JOIN THIS CLUB. IT IS FILTHY AND DISGUSTING.
I have been a member of this club since it opened about 10 years ago. The condition of the club has varied over the years and has been acceptable overall.
In the last year the condition of the club has fallen considerably. I would overall describe the place as filthy. The men’s bathroom and locker room are just horrible. The trash bins are always overflowing, there is trash littering the locker rooms and wet areas. None of the lazy employees do anything but sit around and talk. The sales people walk right past the mess and do not ever lift a finger to straighten up anything. God forbid they should empty a waste basket. The carpeting is disgusting and has not been replaced since the place opened 10 years ago. The district operations manager is at the club every few days but does nothing to improve the condition of the club.
As far and janitorial or cleaning the situation is simple THEY NEVER CLEAN ANYTHING EVER.
In addition to the complete lack of cleanliness a lot of the machinery is broken and stays that way for a long time. For example, when the rowing machines break you can expect to wait a few months for them to get fixed.
LA Fitness is a really bad company and this has to be their worst location.

Spinning classes here are first rate. Instructors Ernie, Lynette and Spring are excellent. Stay away from classes led by Wendy. If you are taking it easy to nurse an injury she will berate you in front of every one. According to her if you don’t spin at some arbitrary rate you can hurt yourself. Sheer nonsense.

This is The worst LA fitness in the country I believe. The first trainer I had messed with my training session so much I lost 14 of them from him counting my training sessions when I did not even go or schedule them corporate office is still resolving but I have not seen any of them reimbursed one of the managers at another club offered to give me 14 with him and two weeks later he quit. Even worse than that to me a new young trainer started working with me twice a week and in the first three weeks she canceled last minute on my way into the gym TWICE rather than arrange for another trainer to be there with me she flat out cancelEd. I hold the training manager responsible for this terrible experience he should’ve stepped in and made things right he obviously let’s this type of behavior: I am now trying another LA fitness but it did and that the same results I will simply choose another club all together

It’s an ok gym. It’s not very big. There’s a long waiting time to use the machines because the lack of machines and the large amount of people. Don’t expect to get your workout done in the time that you set aside. The gym looks large from outside, but don’t let looks fool you.

Its a gym, thats it. No kids club, they do have something for babies but not for children so I had to move on. Not that I have children this age but my friend does and while she was a member when they were babies she had to leave when they got that little bit older. They are still elementary school aged so they have to be supervised that means the search for a new gym began. Luckily there are more in the area, specifically a female only one. It might explain why they understand the needs of women.
The amount of people just there hanging out crowding up the equipment was annoying, like students for example.
It was time to say goodbye to LA fitness.

I came to this LA Fitness to see my friend Rick Adesina. He owns the juice bar, he sales Advocare. I went to go get my 24 day challenge, and in the end I lost 12 pounds and 3 inches on my legs and waist. I have known him since we were working with Bally Total Fitness. He is a great guy and he knows what he is talking about when it comes to fitness and losing weight. Now for the gym haha it looks great it is about the same layout as the one in Spring. Very big, has all the equipment you need, swimming pool, aerobic, raquetball court, Kids club, etc… There is plenty of parking and this gym doesn’t get over crowded, and most importantly it is neat and clean. Go see my Buddy Rick Adesina at his Juice Bar.

This was the first gym I ever joined and my membership did NOT last very long. The equipment was great but I wasn’t a fan of the… atmosphere, to put it kindly.
Obviously, I am not speaking about EVERYONE who goes to this gym (there are some serious peeps like me there!) but the members here seem way less focused on getting their exercise on and way more focused on getting their FLIRT on!
This gym is littered with Kleb Intermediate tweens and Klein HS teens standing around the gym equipment ogling each other. We’re talking hormones everywhere. How can I (or anyone) focus on my tricep kickbacks when some 16 year old boy is staring at my butt, trying to holla at me?
Membership terminated.