Spring Smiles Dental Group and Orthodontics

Dr. Tina Chang treats my entire family of 6, and we have been going to this location for checkups, cleanings, and various complex dental work for several months now. Dr. Chang cares about her work and makes sure every member of my family is taken care of and our teeth are in top shape. She has only been accommodating to our needs and genuinely cares about her work and our teeth. Dr. Chang has accommodated us on various occasions to ensure we get the best care possible. Tracy, Jennifer, and the rest of the staff are friendly and easy to work with. We are happy with our dentist and this office. I highly recommend Spring Smiles Dental and Dr. Tina Chang.

They were kind enough to accommodate me same day. All I needed was routine teeth-​cleaning. The front desk lady was friendly, as was the ‘benefits administrator’ who contacted my insurance company to figure out the financials.
That is where the problems began. For routine «basic» teeth cleaning, my co-​pay was quoted as $ 298. I was recommended the «deep cleaning», and rightly so, as I hadn’t been to a dentist in over 12 months. So for this ‘deep cleaning’ I was then quoted $ 733 after insurance paid its share!
I normally get my teeth cleaned in Europe or HKG, and they’ve always charged me a flat rate, about one-​seventh that of what was quoted to me at this scam-​shop known as Spring Smiles!
My recommendation is that you shop around for better rates until you find a dentist who charges more ethical rates and worries less about up-​selling and price-​inflating!
Extremely frustrated at how unethical the U.S. has become in many industries.

I’ve been here several times, a teeth cleaning, fillings, and wisdom teeth removal. Every time has been pleasant from the front staff, to everyone in the back and the dentists/​orthodontist. They’re all very patient with you, ask as many questions necessary and they will be sure to answer. I truly appreciated how well Jennifer broke down my benefits for what was covered and what was not. She was very patient and extremely knowledgeable. I’ve had bad experiences before, but this Dental Group cleared all those fears. I also love how they’re equipped with the latest technology and super clean. Can’t beat watching TV while getting your teeth cleaned. :D
Needless to say, a great place to go for all your dental needs– definitely my new dentist. Signing off.

I have been here for more than an hour and a half and have not gotten my normal cleaning yet! I now need to go double check a prognosis because I felt like I got coerced into taking x-​rays even though it didn’t give more incriminating evidence. It would have been quicker for me to drive down to my original dentist then to come here and wait for hours.
When the dentist needs to sit me down in his own office first before proceeding to the dentist seat, I’m skeptical. Plus, they have tvs which means they anticipate lots of waiting time.
Also my cleaning was no more than like 13 minutes. Usually seems to be longer.

The front receptionist (not sure if that is her title) Jennifer (good name lol) is very nice and went out of her way to help me get an appointment that fits my schedule. Her help and understanding was very much appreciated. Dr. Krenz is very friendly and takes the time to explain everything that is going on. I dislike going to the dentist but with such a friendly staff it makes the process not as painful ;)

My daughter & i always have such a great experience each visit. I’ve had the worst luck when dealing with dentist & i have to admit each time we went in I was waiting to forjustthat, but not at Spring Smiles! Believe it or not my 13yo daughter always looks forward to her brace adjustment appointment! And this says a lot considering there was a time I literally had to leave because she scared other kids… until coming here. Her orthodontist, Dr. Vaziri, is amazing! On my daughters first visit he came in to introduce himself & took the time to talk to her making her feel so at ease. He manages to make her laugh every visit! EVERYONE there is so friendly! It’s great to see a staff who seems to enjoy where they work.

I am new to the area and I had scheduled an appointment in July to have my teeth cleaned, when I arrived they insisted that I had to have X-​rays. Over the past year I have visited 3 different dental professionals whom had taken extensive X-​rays for several procedures, so I asked if there was any way I could just proceed with the teeth cleaning and they once again insisted that X-​rays were necessary. This was frustrating for me for several reasons. 1.) I just needed my bi-​annual teeth cleaning. 2.) I had 3 sets of X-​rays at different offices in both FL and TX that they didn’t seem to care about. 3.) My aetna dental insurance wouldn’t cover another set of X-​rays. 4.) we all know even the low dosage of radiation that X-​rays emit can be harmful. 5.) It sounds silly but I have a tiny mouth where even the children’s X-​ray bites are excruciating to use, my gums bleed and my eyes tear up.
I tried to explain the above to the office and they led me to believe they would attempt to get my X-​rays from my previous dentists. I have since left a voicemail each month (Sept-​Dec) and never received a return phone call. Today a lady answered and said immediately that they were not able to get the X-​rays because of Hippa. (Not true since I was able to authorize my previous dentist in Tx to receive my X-​rays from FL). I asked which dentist they contacted and she had no clue. I told her I would have loved to receive a call when that was concluded so that I could assist in getting the X-​rays. She said they could only receive them through email. And pretty much had the tone in her voice to drop dead– they didn’t care about my business…
So here I am in December simply wanting to get my teeth cleaned one more time on my insurance and I will have to find a more efficient, cooperative, professional, and honest dental provider.
This review will also be on Angie’s list.

The facility is beautiful, clean, and very high tech. I went in for a regular check up and after 30 mins of x-​rays i was told that i have 4 cavities and needed to address them as soon as possible. It thought this was odd since I’m 26 and have never had a cavity in my life. The dentist was literally waiting with the novacaine ready to drill. I told him i wanted a second opinion and he seemed reluctant to let me leave. I got a second opinion and sure enough i have no cavities, this dentist is just money hungry and thought i would be a good candidate to take for a ride. I would not trust these people.

It has been a long time since I have been in a dentist office. Luckily I choose to come here. They were kind and helpful through my entire appointment. So I will break down my experience.
Since I was a new patient I came in to get my teeth x-​ray and examined due to my wisdom teeth. I talked with Daniel Krenz in his office about my teeth and he had one of his dental assistants take me to the x-​ray room. She was very helpful with the x-​ray and was gentle with the tools that I had to bite on for the x-​ray procedure.
Afterwards I was escorted to the exam room where Dr. Krenz would go over the x-​rays and problem spots in my mouth. He would also explain all the options and processes for each procedure. Once everything was explained to me the main question I had to ask was the cost of it all. Dr. Krenz was more than happy to send Ellen, one of his employees to come and crunch numbers for me. She was very thorough with showing me what the cost were, and what my insurance would cover and how much would come out of my own pocket. Ellen went above and beyond in terms of help. She would go over all the bases for payment plans and cost.
Once most of the financial stuff was done and I knew what I was going to spend, it was time to get to my actual teeth. So the first thing that was done was to clean and treat my gums. I was escorted t another room where my cleaning would be done. Dr. Krenz came in to administer the shots to help numb the bottom of my mouth during the treatment. Getting shots in the mouth seems like it would be the worst thing ever, but it was surprisingly not as bad as I imagined. Once my mouth was numb they began to clean and treat my gums. They did a very good job as I never experienced any pain or discomfort. The entire process went by pretty quickly.
Overall I had a great experience at Spring Smiles Dental Group. And I will be going back for more work while also looking forward to going to the dentist! Thank you all for your great work!

I have dental anxiety. They put me ar ease. Procedure went exceptionally well. Not sore like I expected. Very friendly Highly recommended!

My last review gotten taken down for being too positive and sounding like a paid for review. Lol. I’ve had some very complicated dental issues due to double reconstructive jaw surgery. Out of all the dental and orthodontic specialists that i’ve seen Debbie, the hygienist has to be the best. She’s very knowledgable and puts things in terms I can understand. It sounds cliché, but she genuinely cares about her patients. I dread going to the dentist much less now. This is easily my favorite dentist/​orthodontist i’ve been to. And believe me, I’ve been to plenty.