Tomball Pet Resort Louetta

I would give this place 0 stars but that is not an option. We dropped of our dog on Friday and picked him up on Sunday. When we made the reservation we mentioned that their was a coupon for one free day with two days free. They did not honor this coupon but did offer a free night at our dogs next stay.
We asked for our dogs nails to be trimmed. The trim was poorly done and I had to redo them at home.
When we picked our dog up on Sunday he was very dehydrated. When we took him outside he immediately went to the restroom and went for at least 2 min. He was painting very hard for over 2 hours.
I was told my dog would be in a luxury suit with his own bed and a TV playing animal channel. I was also told that he would be taken out at least twice a day for 20 min.
We were not allowed to see the kennel that he stayed in which makes me wonder where my dog was forced to stay for 2 days.
We spoke to a manager about the issues but she did not want to resolve anything. We asked for the owner to call and we have yet to hear from him.

I love everything about this place! Great people, great prices and great service! We get our goldendoodle groomed here and out of every place we’ve taken him in 8 years this is the best! Can’t wait to take our snorkie there!

I love this place all employees are awesome and truly love all their clients animals and do a great job in taking good care of you and your animals! Best place around!

I had boarded my German Shepard at the 2920 location several times before trying this location. I had the worst experience at this location. I had planned on picking up my dog on a Sunday and inquired about the cutoff time when I dropped her off. I was told they stayed open 2 hours later than they did. Luckily I knew I was running late anyway so I happened to call 10 minutes before they actually called. Mind you I still thought I had two hours. I asked if I could have someone else pick up my dog and the person was very rude and told me I had 5 minutes to have someone pick up my dog. I was able to ask a neighbor to get my dog and when he got there she took 15 minutes to even answer the door! She just gave him my dog, she didn’t even ask for a name! My dog then came home and peed for eternity then drank a whole bowl of water. They hadn’t even let her go to the bathroom! I was horrified and called to complain the next day. I was then yelled at by the owner for not knowing the correct close time. I informed her I was told the incorrect time, she continued to blame me and say I should’ve already known! I will never take my dog back to this location.

I bring my cat Finn here for boarding when I leave out of town for business which is pretty often. The ladies at reception always greet us like old friends, and make me feel good that they remember Finn, and are happy to see him. The cat condos are neat, and have different levels for him to jump up and down to. They even have a tv in his room that plays animal planet haha. The groomers somehow manage to bathe him and trim his nails, which is a relief because I can’t! Prices are reasonable.

My dog stayed with Tomball Pet Resort for a week & the staff took very good care of her. Everyone I talked with was very friendly. The groomers are very knowledgable & do great work!

Affordable, quality over quantity grooming. You won’t be disappointed!