Wick Mullins Realty & Property Management

Thank you for taking the time to share your experience with Wick Mullins Realty Group and Property Management. We are so sorry that we failed to meet your needs and expectations. Please note that your concerns have been documented and will be addressed quickly. Our goal at Wick Mullins is to provide excellent service to all of our clients. We are a company that you can trust and count on.

Worst experience ever as a renter. I rather fix everything myself than have them show up week s later and destroy everything.

We have used Wick– Mullins Property Management for our residential property since 2009.
They are TERRIBLE!!!
Do Not Trust Your Property To This Company.
They have tried charging us for repairs that have not been made, they have given bogus quotes for repairs, they do not give walk through reports or pictures when a new tenant comes in, we incurred a lein on our home at one time from our HOA due to Wick-​Mullins not paying the proper fees (unknown to us) out of the rent that was agreed upon at the time of contract. They were extremely lazy and unhelpful when we refinanced our property, and are not timely in making sure repairs are completed on the property. When we switched property management companies, Wick Mullins refuses to transfer the pet/​security deposit that belongs to our tenants and the keys to our property to the new management company. The communication between the owner, the accountant, and the managers is HORRIBLE!!!

Thankfully we have had wonderful tenants and have only had issues with the management company.
If there was a way I could give this company a –5 stars, I would. RENTERS AND OWNERS BEWARE… DO NOT DEAL WITH THIS COMPANY !!!

I am a tenant in a home that is managed by Wick Mullins now and wanted to let anyone and everyone know to stay away. In the beginning of the lease they were almost impossible to work with to get the lease secured but finally did and move in date they told me the keys would be hidden outside on property… they were not. sat in the driveway with movers and moving truck that was being paid by the hour to wait until the keys were delivered. not a huge deal and we got past that quickly. a few months into the lease we had a water leak in the home so I submitted an emergency maintenance request through the website (they told me if I were to call or email or any other form of communication the request would not go thru). I got confirmation from Wick Mullins a few days later… and finally a call from a plumber 10 days later! by that time I was able to locate the leak and fix it myself but not before there was water damage done to the home. Still not sure if the owner of the home was made aware of this or not. The lack of communication from this company is unacceptable. now that our lease is coming to an end, they offer an extension to the lease, they offer a great package that could work for me more than 30 days before end of lease so we can get things sorted out and I get a call 15 days before the lease ends and they are now saying the terms we discussed will not be acceptable and still requiring me to give a 30 day move out notice. This has been frustrating for me as a tenant but I cannot imagine what the owner of the home is going thru working with these people. I am in the real estate industry so I know what goes into managing a property, leasing a property, and in general, what it takes to keep clients happy. this is not how you do it. Please avoid Wick Mullins what ever you do!!!

This company is a Nightmare!!! They managed a property we owned in Houston from 2009 — 2013.
Here is a list of what I can remember happening in the 4 years that I used them.
And be warned!!! If you don’t have the time or patience to read my long, stress filled review, then this is not the company for you! This review is but a mild preview of the tedious bulls*** that you will go through trying to get routine property management issues resolved with these people.
1) By 10^th of one particular month I had yet to receive deposit for rent. They had no idea that the tenant had yet to pay.
2) paid them $ 700 for repairs during change of tenants. Which they didn’t need, lost in their system and took over 30 days to refund.
3) double charged for a dish washer repair.
4) Fridge, washer and dryer disappeared during the initial cleaning.
5) took approximately 10 calls/​emails with over 3 employees over the course of a year to get a copy of the lease. Had to involve owner.
6) They renewed lease with tenant before we had agreed to renew lease while considering selling.
7) took 45 days to pay us what was due when tenants moved out. State law gives them 30. They told us we expected too much out of them.

Words can’t describe how poorly this company is run. Incompetence at every level. Poor communication, management, & customer service. Constant turnover, any screw up gets blamed on someone who quit or were fired. Then the new person screws up twice as bad. I could go on all day about how terrible this company is. If you value your property, money & sanity, avoid this company. I begrudgingly give them 1 star because Unilocal won’t allow me to leave none.