James+James Furniture

I recently ordered a square expandable table. Since I am in Colorado I was unable to see the product before it arrived, James was very helpful in talking through the options and what would look best. It turned out so much better than I could have imagined! The expandable component is so professional and the leaf fits so well. I would highly recommend this company.

I love my new custom Steel X Base kitchen table and bench from James+James! Loved the ability to customize the size and color. James+James was easy to work with and helped in the decision making process of my custom choices due to the fact this was a long-​distance order. Thanks James+James for a beautiful table and bench!

Super friendly, helpful team at James + James. We ordered a dining table, with bench and chairs. It came 10 days after we placed the order. They kept in contact with me from the day we ordered it until the delivery — which was exactly when they said it would be. The quality is outstanding — it is gorgeous. I keep walking in my dining room to admire it.
I will definitely be back to order more furniture! love love!

I live in Colorado and was struggling to find something I like out here, so a friend recommended James + James to me. It just arrived yesterday and the table and chairs are gorgeous! They use an oil base seal which means that I get the real wood without having to worry about it being fragile with water damage, etc. The owner James Smith was very helpful in answering all of my questions because I wasn’t able to see it in person.

Another really bad experience… I took off several days trying to get my custom table delivered — first it was a delivery scheduling mistake, then it was a miscommunication on timing, then it was a truck breakdown. This company doesn’t stand behind their choice and shipping provider. Both James and Jake and CaseStack failed to take responsibility for my experience. I paid hundreds of dollars for shipping that was very second rate.
Once I finally got the table delivered I was soooooo disappointed that the finish and the color was not at all what I wanted It didn’t match the picture at all. I’ve hired someone to strip and refinish the table to try and salvage.
Buyer beware.

Buyer beware. This was almost a comically bad experience.
We ordered a pedestal dining room table from James and James, mainly because they were able to make it to a custom width which was not available from traditional manufacturers. I would never recommend dealing with this company. About 2 months after we ordered it, the first time the table was shipped, there was severe damage to one of the pedestals, but this may have been the shipping company’s fault. It looked like someone tried to move it with a forklift and that ripped through the wrap and took a large gouge out of one of the pedestals. I had to be at home and wasted half a day waiting for the truck, and the driver immediately said «you might want to take a look before we unload this» obviously knowing full well it was messed up.
Sent it back and waited another 6 weeks or so. So I didn’t miss work I rented a truck and picked it up at the shipping company. At home, when we got the table unpacked, there were no assembly instructions nor hardware of any sort to attach the pedestals to the table. Also the table top in its packaging weighed about 225 lbs and took 3 of us to get it off the truck. I called the company and they said they would send out some screws. I asked them if I could just buy them locally, and it turns out the table is held to the pedestal with drywall screws. Went to Lowe’s and got these (the shipped screws took a week to arrive). The pedestals had a vertical part and a base that it sits in. The attachment from the table top to the vertical part of the pedestal connection was solid with the drywall screws. The vertical part of the pedestal just sort of sits in a square hole in the base section. When we set the table top/​pedestal assembly into the bases, the table was extremely unstable to the point it would rock back and forth with 2 inches of vertical play in each direction. I tried to see if somehow I was missing something but there were no other parts. I called the company again and they said it was normal for the pedestal table to rock back and forth like that. I said maybe on an ocean freighter but not in my kitchen. Then they said they would mail me some long screws that I could stick through the sides of the base of my brand new 2000.00 table to stabilize it! Ya right!
Then we looked at the top. The table was 88 by 48 with endcaps. The edges of the endcaps were not even flush with the sides of the table. They stuck out by ¼in. on each side. Not only that, the endcaps were warped slightly so the ends curved down a bit below the level of the table and the middle part curved up a bit, so it was not a smooth table top surface. The endcaps were not connected in any special type of joint like a tongue in groove/​dovetail etc, just end to side. That created a gap between the endcap and the rest of the tabletop. The coating on the wood (laquer or whatever) was «gooed up» in the crack and looked like Elmer’s wood glue. The wood top had a big semicircular «burn mark» due to an crappy sanding job or planer.
By this time my wife was basically in tears. After several emails to the company and with multiple pictures and videos the response from Keller Allgood at James and James was:
«Our tables and beds are built from solid wood that is distressed and has a reclaimed look. Our paint finishes are applied by brush. Customers often complement our furniture for the beautiful wood grain and handcrafted characteristics. We do not offer machine manufactured perfection and we take great pride in each and every unique piece of solid wood furniture that we sell. By their nature, solid wood planks may shift slightly over time, further enhancing their rustic character.
Again I apologize for the issues that you experienced with the third party shipping company both times your table left our wood shop. Yesterday after having talked to Tom and getting walked through assembly I am confident that you can adjust the table to your satisfaction.»
Yes it had a hand made look: like it was made by BOY SCOUTS. We had 3 furniture repair experts do a repair estimate. One said they could not fix it. The other quoted 1950.00 and the third quoted 600.00. He stabilized the table by placing plates underneath the vertical stands and then bolting the pedestals to the plate so the repair was not visible. He then planed and sanded down the endcaps to be even, and refinished the entire table. I sent the bill to James and they basically absolved themselves of any responsibility. With this extra work, we actually do like the table now, but this is the way it should have come from the factory. The fact that James and James punted any responsibility reflects a total lack of integrity from this company. I have never experienced such poor customer relations from any company. The furniture repair guy said it was the crappiest table in that price range he has ever seen. If they did it to me they can do it to you.
Sorry for the long review.

James + James crafts beautiful custom solid wood furniture that will last a lifetime. We were so excited to customize our own table down to every little detail such our family name engraving! If you want quality furniture that can be passed down to generations to come then James + James is your answer!! The team is so helpful with any questions you may have and if you are from out of state like us, they even ship to your home! We are in love with our new 7 ft. Baluster leg table in vintage Kona! Thank you James + James for this special family heirloom that will be passed down to our kids someday :)

Love my handmade table, bench, and shelf! I’m looking forward to adding to my collection. Best service and products!

I happened across James&James accidently while searching the internet for furniture. All I can say is that we are so glad we found them. It took us a while to look for just the right piece that we needed for our dining room. James&James had something that was very close, but not quite right. Mollie at James&James was incredibly helpful in customizing a table exactly the way we wanted it. Delivery was easy too and they have great customer service. I thought having something custom made would be more expensive but that is not the case at all. James+James’ pricing is very competitive.
I have recommended James+James to others and would not hesitate buying from them in the future. The compliments that we get on our table our fabulous.