My sister lives next door and she refuses to eat there. As I live in Wilbraham and have no vehicle, I have taken advantage of their delivery service. No more. The food was mediocre, but they delivered. My last delivery came two and a half hours after my order. I had called several times to be told that my order was on its way. Turns out that if you live out in the wilds of Wbraham there may be several — many — stops ahead of you. When my cold food finally arrived, I asked why the delivery had taken so long. I was told that the reason was that I lived so far away and there were closer deliveries ahead of me. The delivery person was extremely hostile. My suggestion? If you can’t deliver food to your delivery area, perhaps you should reconsider your delivery area and be more realistic. My question was why did they promise to deliver food which was two and a half hours late and stone cold? If you’re going to take hours to wait for mediocre food, this is the place for you.
T M.
Rating des Ortes: 1 Springfield, MA
Soooooo disappointed in this place ! I loved it till like around last month I notice they been slipping n slacking on their work ! I found hair in my food !! I called and told them to come pick it up I was disgusted !!! So tonight my boyfriend and I decided to give them another try because we live so far out and their the only Chinese around that will deliver !! Well that being said I ordered my usual hesitating because I know they know me from the last time you know Chinese people don’t forget nothing and it was around 9:56 I didn’t get my good till 11 and the close at 11 I was pissed I called and the guy answered n got rude saying I ordered late and the guy has about four orders with him and mines is last smfh !! Once I hang up I hear three car horn beeps outside. Then bald delivery guy got stank ! Asking me to check if I want it because he don’t want to have to come back smfh !!! Sooooooooooo done with them !! All Chinese food taste the same and on every corner !!! I don’t kno why they think they don’t need good customer service !! I hate them now !! Done !!
Justin B.
Rating des Ortes: 1 Dolton, IL
I ordered food to go from this restaurant and specifically stated that I would not like vegetables in my beef lo mein or pork friend rice. This being my second time ordering from them, I expected to receive a decent meal(you know your typical cheap chinese food). However, my special instructions were ignored and I received the meal I didn’t desire. I contacted the restaurant who at first offered me a credit to receive a free lunch, but then soon called back to take back the credit. This being said, I tried the lunch they prepared and it was bland, oily, and disgusting. To sum up, don’t go here. The customer service is as bad as the food is cheap.
Bindi M.
Rating des Ortes: 3 Springfield, MA
Inexpensive. The food is what you would expect from a quick serve Chinese joint. They have combo meals. They get one star just for letting you add extras to the combo for a low price. Reasonably clean and service was fair. Try if in a hurry. There are other options near by for a better experience.