Aspen Dental

ELDERLY MOM TREATED HORRIBLY THERE!
Arrangements had been made well over a month ago for my elderly mom to get treatment for gum disease, after she unexpectedly lost several teeth. They did their typical exam and then she was brought in and the scaling and antibiotics placed. She was to go for a follow up. My 84 year old mother lives in an assisted living residence, nearby. I had gone with her to the inititial visit. I explained to them that I had a Dental One plan and that I would put the charges on that, IF she was unable to get one directly. I then had put in place with Commenity Bank, that does the Dental One plans, an arrangement allowing my mother to be a «buyer» along with transportation arrangement for her. She got there and was treated, however, she was NOT ALLOWED to sign for the bill using my account. She was also humiliated and embarrassed, confused as to what to do when they erroneously told her that if I WAS NOT PRESENT TO SIGN that they would NOT let her use my account. After contacting them YET AGAIN about this, they did agree that their staff person was in error and that I did NOT have to be there.
FINE, I THOUGHT…
So the next visit she missed, because the transportation service there did not have her down somehow. I rescheduled her visit for follow up after the treatment. BILL STILL NOT PAID YET, DUE TO THEIR OWN MISHANDLING OF THE OTHER VISIT WHERE THEY DID NOT ALLOW WHAT I’D ALREADY APPROVED. So my elderly mother gets there and after AGAIN BEING BADGERED ABOUT PAYMENT, she was confused, they should NOT HAVE BEEN! they had her waiting there, she says for TWO HOURS, they refused to help her at all and again badgered her over money, despite my having been there in person, and then again calling them and making all arrangements for her to be an AUTHORIZED USER of MY DENTAL ONE PLAN. The people there should be reported to the Office of Elderly Affairs. My mother, who has a heart condition and needs a walker to get about, a retired lady in her last days, should never have been badgered by their office bullies over money and how the bill gets paid, she was completely shaken and teary BOTH TIMES SHE WENT THERE WITHOUT ME PRESENT. She shouldn’t need a protector to get her teeth taken care of.

While waiting a month and half for my first Aspen dental visit (next available) at a different Aspen location, my entire filling unexpectedly fell out. I called this location in the meantime and was able to get in with in hours to have a temporary fix put in while I wait for my appointment at the other location.
Although they were busy and the wait once in the dental chair was quite long for a quick putty in the place of my filling, the staff was very professional and explained every detail of cost and procedure before moving forward. I left very pleased with the price and the professionalism on top of them fitting me in last minute.

After loosing my dental insurance I needed to find a place that I could get my cleanings done without cleaning out my wallet. Staff was friendly enough and polite. Free dental exam because I was a new patient was nice. Overall it was a nice experience. Only suggestion would be to have the cleaning crew come in a little more often. The exam x-​ray room I was in had a trash can that was almost over flowing, and I was one of the first patients of the day. Maybe it’s just me but I like my dentist office to be clean. Rugs were worn and wall could use some paint. I will continue there for now.