Bugatti Bar & Grill

it was not a good experience sadly. we had never been there so had high hopes but it was a Wednesday night and the place was almost empty. the waitress said it was her first night there so…
the food was not bad but it wasn’t good. no one sent their’s back but we all decided we would NOT be back.

In the hopes that Bugattii Bar & Grill can improve, I offer the following advice:
1. Train your hostesses that if a potential customer calls saying they are in a hurry and can you get them in and out in 45 minutes, be honest. If we’d been told 45 minutes wasn’t reasonable, we’d have picked a different time to come.
2. If you tell a customer you can get them out in 45 minutes, perhaps don’t put them in a section with a waitress 30 minutes into her first ever shift as a waitress. (Hint to the waitress: don’t tell patrons it’s your first ever shift)
3. If your customer is in a hurry, inform the waitress. (Although we so informed her three different times and she didn’t seem to understand)
That out of the way, we ordered a fried pickle appetizer, my wife ordered shrimp primavera, and I the crispy chicken shoe (billed as «between a horseshoe and pony shoe in size» and two glasses of iced tea.
15 minutes later, the waitress arrived with our appetizer — fried green beans. As she set them on the table she realized she hadn’t ordered the correct appetizer. So she took them away and corrected the order, telling the kitchen to «rush». A few minutes later the manager brought the beans back, saying «They’re on the house, because I will just have to throw them away.» Ten minutes later still they brought out fried pickles. The pickles had obviously been made from scratch, because in their haste, the cooks had neglected to dry them before dipping them in the batter. So all of the batter slid off when you picked them up.
Finally, 35 minutes after we ordered shrimp primavera and a crispy chicken shoe, the waitress brought us our entrees. We reminded her we were in a hurry to get to another event and requested the check and to-​go boxes. While she was getting the check, we tried to eat a few bites and realized she’d brought shrimp carbonara and a grilled chicken shoe.
In the end, the manager apologized profusely, dropped both appetizers from our order and dropped 30% off what remained. They offered to make correct entrees, but we didn’t have time to wait.
After our other engagement concluded, my wife tucked into her carbonara and she reports it was pretty good cold, but still not what she had ordered. As for the shoe, a Springfield specialty. Well, the fries and bread didn’t stand up to soaking in cheese sauce in a to-​go box for three hours. While it was pretty good as delivered to the table, it was practically inedible when I got home and tried it.
The restaurant had potential, but much better staff training and attention to detail are needed.
I doubt we’ll be back.

My Chicken Parmesan was excellent. It was served with spaghetti and a nice sized salad. Service was excellent as well. My wife had a large and meaty ½ slab of ribs that she enjoyed greatly. Pricing was very reasonable. We are definitely going back.

Best dirty martini I have had in a long time! This bartender truly knows his stuff! If you get a chance to go make sure the irish/​scot is behind the bar! He is a bartender who has not forgotten that mixing drinks is an art!

Good atmosphere, great food, great price, great service, breadsticks need help.
The waitress was pleasant and informative. The Manager was sincere and came by twice to make sure we enjoyed our dining experience. A coworker recommended the place and had pictures. It was not a let down at all. I will be going back the next time I am in town.

I ordered fettuccine alfredo and a salad. The salad didn’t come until I reminded the waiter, after the pasta was served. My husband ordered the meatball horseshoe. My salad was good. The alfredo sauce was tasteless. The horseshoe was ok, not great. I also didn’t enjoy the bugs, gnats, everywhere I looked.

Food was amazing, Service was fantastic, Kid friendly, can’t wait to come back when we visit the family. Already told my friends and family to come often

June 25. Went for a mid week dinner. I had the platter #1 and could not eat all of it. Salad was delicious (must have filled me up). Fettuccine and the chicken Parmesan was very good. Could not finish the ribs.
If your at the surrounding hotels and want to try a local (not chain), please consider eating here for lunch or dinner.
The drinks are pretty good also

June 13. went for dinner. I had some soup. homemade; had chicken, black beans corn. very tasty. steak sandwich with peppers and onions was on special. also very good
My husband had the Italian sausage horseshoe and liked it. Their fries are unusual. also good
Our waitress was friendly and attentive. Margaritas were on special for $ 3 and were fine.
People next to us had ribs and liked them, said the coleslaw was great.
All in all was a positive experience and we will go back

Went on mother’s day sat in the bar area it smelt like mildew. The bathroom had no toilet paper no soap & also smelled like mildew. Food was brought out my order was wrong but our waiter was quick to take it back & 2 seconds later brought out my horseshoe. It was ok momhad spaghetti that was ok too not at all impressed. Would of left had mom not wanted to eat there & it was her choice.

Service was quick but the food was not very good. Ordered a grilled chicken horseshoe and wasn’t very impressed. A number of people in my group tried the homemade Mac & Cheese and we’re not impressed. I tried it myself and it was pretty bland. My son ordered a cheeseburger and it came out overcooked. We also noticed a pretty pungent odor when we were walking to our table. Smelled like something coming from a bathroom.

Just another place to get pasta and a horseshoe in Springfield. Gave it a try for lunch, had a nice looking patio. Service was nice but the crew was definetly a little confused. Food was ok, but for 12-​$ 15 per person I expect better. Probably won’t be back. Dissapointing, this town dosen’t need more of the same.

The food was ordinary. It was good but not spectacular. For the price, dinner should have included a salad but that is an extra charge. If you go there carry cash. This restaurant charges an additional 3% if you want to use a credit card. The waitress was friendly. The Italian sausage was cold. Not impressive.

Came for lunch before noon (party of 4). We were the only table in the section at the time. Three other tables we seated nearby and all got their food before us. Our party ordered: a pulled pork sandwich, a Caesar salad, a cheeseburger, and chicken wings with the sauce on the side. After waiting about 40 minutes, our food came out. The Caesar salad was completely wrong (appeared to be a salad with fried chicken and onions), the wings had sauce on them, and the cheeseburger tasted like it was a frozen patty instead of made in house. We did not complain about the cheeseburger or wings. The server was very apologetic about the wait. The owner helped bring out the food but seemed frustrated. He also seemed upset that the table behind us wanted extra salad dressing. I really only wanted an apology or a reason from the owner or a manager about the wait time for our food but never got one. On top of that, when we received our bills, there was a 3% up charge for using a card instead of cash. Will never go back.

Overpriced and average food. I ordered an artichoke dip which came out late, not warm, and a gnat accompanied it to the table where it soon drown in cream cheese. I sent it back of course and just asked it be removed from the check. Soon after someone else tried to bring another order seemingly not knowing I had sent the first back. I sent it back as well. Waitress was very amateur and didn’t seem to have experience serving. She said the manager would stop by to talk to us. He never did! That says a lot about this restaurant. I don’t think it will last very long and I know I won’t be back.