Comcast Service Center

If you enjoy waiting on lines in a generic industrial type waiting room, and getting poor service, then this is the place for you. After about a ½ hour wait for my number to be called I was helped by a young, friendly, customer service rep. He helped me switch a cable box for one that meets my moms needs. When I got it back to my moms nursing home it was missing a necessary wire. I was not happy about a repeat visit in the same day to this lovely establishment. The good news is I did not have to wait on line and the service rep was apologetic.

I have an abusive relationship with Comcast and I keep coming back. I recently switched from Dish (they wouldn’t negotiate on lower price) to Comcast for TV service and I wish I kept Dish. I was swindled at the Big E to sign up for Comcast’s new X1 box that lets you record like 4 shows at once. But what they didn’t tell us is there are no more X1 boxes and they don’t know when they are coming in. The X1 boxes were for new customers and Comcast gave them all out to existing customers. We’ve called and complained a few times and still no new box. The DVR sucks compared to Dish. It’s harder to use and has nowhere near the space of the Dish box. The video picture quality isn’t as good and there is more scrambled pictures, errors, and outages than a friggin satellite dish. After promises and cancelled appointments we still do not have an X1 box 5 months later. I have spent more time on the phone with them for all kinds of issues than any other company ever. The only good thing they have is On Demand.
Comcast TV ⁷⁄₁₀
Comcast Internet ⁸⁄₁₀
Comcast phone ⁷⁄₁₀
Comcast customer service ¹⁄₁₀
We finally got an x1 box in February. The box and platform is awesome. Now to replace the junk three in one modem, router, and phone modem they gave us. The wireless router part of it sucks. Constantly dropping signal and the range sucks.
After dealing with Comcast for awhile now, I can honestly say they are the worst company I’ve ever had to deal with. I’ve never have in my life made more calls about problems to a company ever. At least 20 calls over the past couple months. They deleted our emails accounts and after about ten calls and hours on the phone, and three weeks without our email they figured it out. They’ve been charging us $ 10 per month for about a year now for equipment we returned and they are saying we didn’t. We’ve argued and argued with these assholes. We don’t have their piece of shit phone modem. Now our wifi is all screwed up and they say it’s our equipment, but it all worked fine for years, so I guess it just changed its own setting overnight by itself. FU comcast!

Can anyone argue that Comcast ISN’T the devil? FiOS can’t get here fast enough.

Service (Internet and TV) is good for the Holyoke, MA area, but Comcast’s pricing is bad. Everything is so expensive.
Since there aren’t many other options in the area, we set up a XFINITY double play (Internet and TV) for $ 69.99/month. It’s called Digital Starter TV that has about 80 cable channels plus internet speeds of 15/​Mbs (download). It came with 6 free months of free HBO. The pricing was supposed to be good for 12 months, but after about 6 months, Comcast came out with a new pricing schedule, so the double play went up to $ 79.99/month. (Boo to you Comcast!)
You also have to rent a cable modem for $ 7/​month. You can use your own cable modem if you like.
Overall, the service is good, but the company isn’t.
Xie Xie!