Dick’s Sporting Goods

Completely disorganized inventory and staff on the floor MIA. To shop here, you have to navigate through kids kicking soccer balls and wait in long lines to check out. Will definitely avoid this location in the future. Do they have a manager at all?

I love this store and the selection in this particular location is awesome. The floor staff is fine. But when you go to checkout they lack common courtesy. Nicole (whose tag even says management) checked us out and left much to be desired. She called us over and when we set our items down and looked to Nicole who was engaging in a conversation with a fellow employee and not even looking at us. We said hi how are you, and kept looking at her, waiting. She ignored us and continued her conversation as she began ringing up our items. When she finished ringing up and had the total she looked at me and said how are you. We didn’t even engage with her at this point. What poor service for a fabulous store!

Dick’s is my go to store for Caps, Nats and all things athletic gear. They have the best selection of women’s exercise gear and tennis shoes.
Customer service, when you can find an associate, is pretty good and this store is new so it is well-​organized and clean.
What I like about Dick’s the most is that they have everything. If it’s related to a sport or an sport accessory odds are that you can find it at Dick’s.

Lots of inventory, and selection and they had what I wanted.
I do feel the prices were on the high side though.

This place (the chain and the store itself) is/​are now on my «do not patronize» list. I bought a High Sierra hydration pack online and used it for a few long runs (10 – 15 mile). Unfortunately, about halfway through a 20-​mile run from my office to home, on a very hot and humid day, the bottom of the reservoir starting leaking and soon water was running down the back of my shorts. So now I’m ten miles from home, with dwindling water, and looking like I peed my pants. I ran a few miles out of my way to my neighborhood Dick’s and explained the situation. The staff was not very empathetic or helpful, and gave me a hassle because it had been over 90 days since I ordered and I didn’t have the receipt. (Hello? I’m in the middle of a 20-​mile run… that’s why I’m all sweated up in your store.) I didn’t press for a cash return – I just wanted a replacement so I could finish my run and get home because I couldn’t make it the whole distance without water. I ended up finding a Camelbak for $ 20 more that wasn’t a good fit for me, and for which they grudgingly let me exchange the defective one and pay the extra $$. I felt treated like a «retail return scammer» the whole time. Fast forward a few weeks, and I found a hydration pack at REI that was a better fit for me. So I went back to Dick’s to return the bulky, expensive one that I had used ONE time, and they stated that I couldn’t return it for cash or store credit because I had used it (which I could have lied about, but didn’t…). That was the first time I’d heard about that policy. It’s certainly not well publicized. How about a label on the Camelbak saying «not returnable after use»? I called Dick’s customer service and tried to get a store credit that way, but they cited they same poorly publicized return policy and refused to make and exception when I asked.
Dick’s – I get that you can’t sell my Camelbak to other people due to sanitary reasons. But you messed up a chance to keep me as a customer. I’ll be traveling the extra 20 minutes to go to REI from now on.

I bought a pair of running shoes and some flip flops at Dick’s last weekend. The staff were regularly making rounds and asking if I needed any assistance. It freaked me out – in a good way. Was I still in the DC area? I will definitely visit this location again. The only thing that I could critique is that shoe sizes 13 and above seemed limited in supply on the shelves.

Bought a pair of shoes from here. The gentleman told me that guy shoes and girl shoes are only different in style and size.
I bought a guy’s shoes and the first time i wore it, the heels were flopping on and off.
I was so upset, i called Dick’s and asked to speak to the manager.
I told her the story and told her i didn’t expect her to do anything, i just wanted to let her know so that it didn’t happen to someone else.
She asked me to come in and bring the shoes and she would exchange and/​or give me the money
That was awesome. I went in and still didn’t find anything I liked, so they refunded me the money.
I was so happy, so now when I need sports equipment, I buy it from Dick’s.

If I could give a zero I would give a zero. I ordered two expensive golf clubs from them. After being told yes — they could make a modification, they then told me they messed it up and would have to order the new part. After two weeks and no phone call I finally went into the store and they told me they would not order the part. NOT COULD NOT BUT WOULD NOT!!! I will never give them another penny. AND MY HUSBAND AND I BOTH NEED NEW SETS OF CLUBS! Their loss!

I understand that this is a newer store so the expectation of the staff, the customers and the managers is that there is a higher standard than the surrounding Dicks Sporting goods, but this location blows the Bailues Crossroads Location out of the water. Friendly staff, huge selection comparered. There’s is a small hunting sectiin, huge fitness sections as well as different types of apperal.
The customer service is higher than expected at a retail store. Given the choice of making the trip to Baily’s Crossroads or Springfield Town center I have to say my trips are going to be to Springfield.

I received the best customer service from Rommel, one of the managers. When they didn’t have the item I needed, he ordered it online and gave me a military discount (it was also Veterans Day weekend so not sure if that’s always the case). I was truly satisfied with the customer service!

First time since the grand opening and it is huge, bright and of course very clean! We are glad to have Dick’s Sporting Store here in Springfield. We didn’t get to check the mall out since it was a quick visit but next time we will make sure to visit the mall.

This a new location for Dick’s in the Springfield Town Center. It’s a large store with lots of sports wear and sports equipment. They sell equipment for just about every sport I could think of. The store was well stocked.