The service is terrible. They rushed through our order. We waited 1.5 hrs. When it finally arrived, they messed up our entire order! Only tried to offer a 10% discount off our NEXT order. All of the meat is really dry. it took an additional 2 hrs to get the new order.
Dirk S.
Rating des Ortes: 2 Montreal, Canada
Place has okay pizza but it the entire environment is unreal. The staff is inattentive and answer the phones before taking an order in person l. I don’t think I’ve been to a restaurant where I’ve heard more swearing in the front of the house than this place.
Jonathan C.
Rating des Ortes: 2 Springfield, MA
Good place to order, terrible place to dine in. People that arrive there act very suspicious also panhandling. One of the employees don’t dress professionally. Last time I was eating wings and pizza with someone. There was one of the female customers that came over there barefooted, dangling her sweaty stilettos from her hand, with a rude behavior. I had to endure the awkward and unpleasant view of an employee dressed in a miniskirt, with flip flops sitting on the lap which appeared to be her boyfriend, who was intending to be intimidating to the public, there was no conflict involved. The pizza is good, wings are ok the grinders are large in quantity but not the same with quality. Sure it’s not a bad place to order but I just don’t like to dine in a restaurant where your body is reacting to fight or flight response, it’s an extremely discomforting feeling when you’re eating and makes it impossible to enjoy your meal.
Raeann M.
Rating des Ortes: 5 Amherst, MA
Love this place for delivery. They’re quick and the pizza is of much better quality in comparison to the other local places.
Kay C.
Rating des Ortes: 2 Springfield, MA
Usually good and tasty. We order all the time from work. Getting worse and worse though. No matter if the order is taken correctly there is ALWAYS something wrong. Today I got the wrong bread and the salad which is supposed to come with fresh mozzarella came with a handful of cheap bagged mozzarella thrown on top which melted because of the warm chicken into a congealed mess. BLEH! If you are out of the ingredient then tell the customer. I called to let them know that the salad did not come as advertised and that I could not eat most of what I ordered because of dietary restrictions. I didn’t ask for a new one and I wasn’t rude but after being incredibly defensive and condescending the women hung up on me. OVERIT. Won’t be getting Empire anymore.
Eric M.
Rating des Ortes: 2 Cambridge, MA
Decent cheap pizza, generous slices, terrible service. When I walked in and ordered three slices of cheese pizza, I was not warned that they would need to be baked fresh. After waiting 5 minutes, I asked and was advised it would be another 5 minutes. After another 5 minutes, I asked again and the staff screamed(really!) back and forth a bunch about my pizza, and after a couple of minutes my pizza was finally ready. Very sketchy-looking people coming in and out the whole time. Do NOT go here to eat in the restaurant.