FedEx Office Print & Ship Center

First, Id like to say that I use this company very frequently. This is the worst Fed Ex/​kinkos I have ever worked with. I typically don’t post reviews, but I thought everyone should know to not take their projects/​business to this location. They are rude, not helpful, completely inflexible and don’t follow written directions. My first experience was terrible, they messed up a binding project I left and never called to notify me the project was complete… When I showed up to pick it up they said they lost the note that I left… And just now I gave them a second chance, because everyone messes up, and again I left the store empty handed and furious at the poor customer service. I had hopes of printing a document of 13 pages, on paper I supplied, and they refused to do it on the spot because «someone else was using the color printer» … After I asked if I could just test the first page to see what the document would look like… I got an empty stare and a «no» … 13 pages would take less then 2 minutes to print, and their idea of good customer service is for me to drop it off and have to come back??? Awful. Never coming back, even though it’s just around the corner.

My boots were defective i tried to print the label that was emailed to me from fedex i could not print from my computer so i decided to come here i live in philadelphia and the closet fedex office near me was in downtown philadelphia i did not want to pay for parking just to go to the fedex office this office had parking any way i printed the email that was sent to me and i also forwarded the email that was sent to me to the store they could not print the label i was told to call the 800 number for fedex the rep over the telephone told me to give the rma #to the clerk she said she could not take that rma number i was totally inconvienced i wound up paying out of pocket to mail it so i went to staples near my house i wound up paying 11.93 all together just because i was fed up and needed the boots for work this was at 638 pm i also tried to call the company where to send the boots to they were closed now all of the sudden i go back to the email that was sent to me to try to print the label now all of the sudden the email worked how come the email could not have worked at 5pm when i needed to print the label i should not have to pay for your computer messing up.

I dread when I have to use this place. I sometimes have to drop off my prepaid FedEx packages here. Sometimes, they refuse to accept the packages because they «rattle.» I was shipping plush toys, therefor, the contents couldn’t be damaged. They told me that they had to open up my package and pack it according to their standards and charge me.
I left and went to the packing store down the street and handed off my package with no problem.
Another instance I had to get something printed. When I decided I needed a few more copies of the same document, the man literally huffed and puffed and exclaimed, «Now!!!» It only took about 3 – 4 minutes for the transaction. While I was there, I heard him complain. That’s all he did while I was there.
Terrible service.

Worst Kinko’s location ever. Waited in line forever before giving up and walking out. Staff very rude only one person working the counter

I will never go here again. People here just make you wait for no reason and they are unpleasant. They act as if you are bothering them and they are doing you a favor. Given how badly the shopping center is doing (with stores around this fedex closing left and right.), I wouldn’t be surprised if they close down soon too. The employees here need a refresher course on customer service.

Such disappointing experience I joined Unilocal just to give it a review.
I use other Fedex Office locations multiple times per week with zero issues. This one is located convienently near my office, Unfortunatly it also happens to be the worst Fedex Office I have ever had the (lack of) pleasure to attempt to patronize.
The staff was unfriendly and angry.
The Management was rude.
The service they provided is sub-​standard.
One would think a company as large as Fedex would care more about their brand image and sort out such a failure of a location.

Absolutely unhelpful and un-​knowledgeable.
I asked international shipping via Fedex. The old guy has ZERO idea which sheets/​forms I need to fill in. I asked «Is this the fastest way to ship?» then he was like «…I guess so.»
Also, shipping fee he told me was ridiculously high. 3lb was $ 190 which is 2x more expensive than USPS «Global Express Guaranteed» It’s the fastest international shipping service by USPS, with transportation and delivery by FEDEX Express.
It doesn’t make sense at all unless this dopy guy miscalculated.

Pretty disappointing experience here today. I go off and on for copies and card stock. Went in and waited at the counter for what felt like a really long time even though there were quite a few people (4) there and one on the phone. Pretty disappointing and much worse than the service I got there when it was just a Kinko’s.

Worst customer experiences here… on a consistent basis. Don’t go here unless you can stand around for 20 minutes BEFORE someone helps you. Everyone in here seems so angry.

My first Unilocal review… can I give 0 star?
This is the worst FedEx office I have been too. Unlike the other locations where you can expect friendly and helpful service, this FedEx office has the exact opposite of the word «service».
I went in to print a sign today and there were 3 staffs (1 servicing the only customer in store and 2 idle). Those 2 idle staffs saw me at the counter but ignored me. 5 mins later one of them eventually asked me what I needed. I told her I need to print a sign. Then I waited another 10 mins while they continue to be idle. I finally left the store without my sign.
My advice is that not every FedEx office is bad and not every shift is so rude, just try to avoid this location, especially the Saturday 3:45PM shift.

I have been going to this fedex location for four years, now, and I’m done being a patron. I receive gruff and rude service about every other time I’m there. My husband and I have spoken to the manager twice about it and, without mentioning names, he told us that he knew the two people that we were referring to and that he has gotten other complaints about them. Imagine that and they are still there! And, during our most recent visit, we were trying to explain to the woman that her manner was very rude and would it hurt her to say the words ‘please’, and ‘thank you’, and maybe offer a smile (basic tenets of customer service 101!), and another customer next to us said that she experiences the same attitude every time she comes in! Well, no longer, I will drive the 10 miles out of my way to go to a different location.