Flatts Roadside Service

When our car broke down, our roadside company sent Flatt out to tow us. (This is the first time they used Flatt for us.) We’ve needed towing roughly 10 times over the years, and in each case, we *never* had to pay for the tow because it was a short (under 10 miles) distance.
Flatt charged us $ 25 in additional fees (over the $ 50 allowance we receive) for just a *two mile* tow, but I challenged this and was eventually (after an hour of involving my insurance company, which provides the roadside service) able to have it reduced to $ 10. During the process, 2 different people from my insurance company said that $ 25 in additional charges was unfair, and, likely a sign that they were being unfair. If we break down again, I will definitely ask that Flatt not be sent out.