Harmony Limousine

If I could leave less than 1 star I would. It’s not a surprise that all reviews for this company are atrocious. I prepaid service for them for a car from STL to Springfield, IL. I filled out the contract and gave them my work and cell number. They told me the driver would text my cell when he got to STL. I waited almost 45 mins and no one texted. Their weekend number and email is a generic office number so I had to go through 3 other ppl to get the driver’s number. When the driver called me he was not at baggage claim like he said he was and I had to find him. There’s only 1 baggage claim at STL so I’m not sure how that happened. The second time I hired them I prepaid again and they picked me up in a full-​stretch limo that had no AC and pistachio nut shells all over the floor. The third time I hired them I gave them my flight itinerary and they attempted to pick me up on the wrong day. They called me that morning and I retexted my flight info. For some reason there was an issue with the charge going through and instead of telling me, since this company pre-​bills every time, one of the owners decided it would be ok to tell someone else in my party who had absolutely nothing to do with my car reservation. They obviously have no respect for confidentiality. I was going to hire them a fifth time because my company had already thrown them thousands of dollars of business and I thought we could trust them. One of the owners emailed and said her texts kept bouncing back and that they didn’t have a cell number for me. No sure how that’s possible when they were able to contact me 4 other times on my cell. At this point it had been at least 4 days since there was an issue with my card and I had not heard from any one at Harmony Limo about it, just from my coworker. Finally out of nowhere one of the owners thought it would be a good idea to call me on the same day over 6 times, left several voicemails, and sent several emails basically suggesting that I was trying to rip them off and that I needed to submit payment immediately. This infuriated me. This company broke confidentiality, THE OWNERS were completely unprofessional, and these guys have continuously committed credit card fraud by placing charges on my and other coworkers’ cards without their permission. I haven’t hired them since and have had a much better experience with another car service. Unfortunately, just when I thought I was done with them they fraudulently charged my card without my permission for an additional ride.

Absolute disaster!!! The company didn’t bring the shuttle we rented and our limo we paid an insane amount of money for didn’t have air conditioning. The company was unprofessional and disorganized. I would never ever ever recommend them. If you see them, run the other way

Hired them for my wedding. Prepaid. They never showed. No call. No limo. No nothing. Had to chase down the owner for 4 months for a refund. My husband had to stalk his house. A neighbor finally ripped us off when he would be home.